Krispy Kreme
Claimed Business
AI Review Summary
Based on recent customer reviews, Krispy Kreme receives consistent praise for its fresh, delicious doughnuts and standout service from specific staff members, particularly at the V&A, Centurion, and Sandton branches. However, negative experiences significantly outnumber positive ones, with widespread complaints about rude, dismissive, and unprofessional staff across multiple locations including Menlyn, The Glen, Mall of Africa, and Cavendish. Recurring issues include poor attitudes, incorrect orders, payment processing errors leading to overcharges, inconsistent application of promotions and discounts, and customers feeling disrespected when using vouchers or placing bulk orders.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
14 hours 38 minutesAverage Time To Reply
-12 NPSRecommended: Unlikely
Replied to 71% of negative reviews
Typically takes less than 17 hours 53 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
14 hours 38 minutes
NPS Score
-12
Recommended: Unlikely
Replied to 71% of negative reviews
Typically takes less than 17 hours 53 min to reply
Review Distribution
2.4|21 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(4.8%)
1(61.9%)
5(33.3%)
4(0%)
3(0%)
2(4.8%)
1(61.9%)
Frequently Asked Questions About Krispy Kreme
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKC
Kathleen C
1 reviews | Active since Jan 2020
18 Mar 2026, 10:04
**** app worse service!!
BE CAREFUL WHEN USING KRISPY KREME APP. You will make a payment via the app with your linked bank card which “declines” the transaction but it is reserved and eventually paid from your bank account. You then make a card payment which is also debited against your bank account. Try get a refund and they’ll tell you there is only one payment although you can prove that both amounts have been debited and paid to Krispy Kreme against your account within 5 minutes of each other. This is not an isolated incident!!
Helpful (0)
|Replies (0)KC
Kathleen C
1 reviews | Active since Jan 2020
18 Mar 2026, 10:04
**** app worse service!!
BE CAREFUL WHEN USING KRISPY KREME APP. You will make a payment via the app with your linked bank card which “declines” the transaction but it is reserved and eventually paid from your bank account. You then make a card payment which is also debited against your bank account. Try get a refund and they’ll tell you there is only one payment although you can prove that both amounts have been debited and paid to Krispy Kreme against your account within 5 minutes of each other. This is not an isolated incident!!
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Replies (0)TW
Tracy W
1 reviews | Active since Jan 2020
25 Feb 2026, 09:19
Krispy Kreme CANAL WALK Store- Staff's Attitudes WHAT THE ACTUAL?
CANAL WALK BRANCH Century City 24 Feb 2026 Ordering online for colleagues at work; the incorrect order was sent via Uber Eats. Notwithstanding trying to make sense of the staff answering the phones; but Blown Away by being told - Is Your Fault the order is Wrong! I paid for 12 fancy doughnuts and received Ordinary Glazed x12. NO MANAGER (Linda?) in store apparently- Hence the **** attitude and Argumentativeness of the 2 female staff on the phone. This was Eventually sorted out by Pierre; but not before my Birthday morning was ruined by their lousy attitude. Will NEVER support this store again; and by default very much doubt i will bother supporting Krispy Kreme again; either.
Helpful (0)
|Replies (0)TW
Tracy W
1 reviews | Active since Jan 2020
25 Feb 2026, 09:19
Krispy Kreme CANAL WALK Store- Staff's Attitudes WHAT THE ACTUAL?
CANAL WALK BRANCH Century City 24 Feb 2026 Ordering online for colleagues at work; the incorrect order was sent via Uber Eats. Notwithstanding trying to make sense of the staff answering the phones; but Blown Away by being told - Is Your Fault the order is Wrong! I paid for 12 fancy doughnuts and received Ordinary Glazed x12. NO MANAGER (Linda?) in store apparently- Hence the **** attitude and Argumentativeness of the 2 female staff on the phone. This was Eventually sorted out by Pierre; but not before my Birthday morning was ruined by their lousy attitude. Will NEVER support this store again; and by default very much doubt i will bother supporting Krispy Kreme again; either.
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Replies (0)ML
MICHELLE L
1 reviews | Active since Jan 2020
5 Feb 2026, 06:23
Try it you won't regret it
I've never eaten any doughnuts that is so delicious and fresh everytime you buy it. My kids love it we all love it and it's so exiting to taste them all, and see what doughnut they will bring out next. Love it.
Helpful (0)
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MICHELLE L
1 reviews | Active since Jan 2020
5 Feb 2026, 06:23
Try it you won't regret it
I've never eaten any doughnuts that is so delicious and fresh everytime you buy it. My kids love it we all love it and it's so exiting to taste them all, and see what doughnut they will bring out next. Love it.
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Replies (0)TM
Thobeka M
1 reviews | Active since Jan 2020
27 Jan 2026, 07:42
PAYMENT TAKEN ON MY CARD.
On the 13th of January 2023 I used a Gateway voucher card to pay and the person that was assisting me told me that the payment did not go through because sometimes they have an issue with that type of card so when I got home the money had left the card, I went back on the following day to report this and was told that the funds will be reversed back to my personal bank account within 7 days gave them my bank account details and contact details but till today I haven’t had any communication neither are the funds reversed to my account or voucher card.
Helpful (0)
|Replies (0)TM
Thobeka M
1 reviews | Active since Jan 2020
27 Jan 2026, 07:42
PAYMENT TAKEN ON MY CARD.
On the 13th of January 2023 I used a Gateway voucher card to pay and the person that was assisting me told me that the payment did not go through because sometimes they have an issue with that type of card so when I got home the money had left the card, I went back on the following day to report this and was told that the funds will be reversed back to my personal bank account within 7 days gave them my bank account details and contact details but till today I haven’t had any communication neither are the funds reversed to my account or voucher card.
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Replies (0)TP
Tersia P
1 reviews | Active since Jan 2020
11 Jan 2026, 12:13
Disappointing service at Krispy Kreme The Glen
I had a very disappointing experience at Krispy Kreme The Glen. The staff member assisting me had a poor attitude and made me feel as though she was doing me a favour rather than providing customer service. While I was waiting for my order, she began gossiping in isiZulu, seemingly assuming that I would not understand. This made the situation uncomfortable and felt very unprofessional. Customer service is extremely important, especially in a customer-facing role. If staff are unhappy working at the front, they should not be placed in direct contact with customers. My children love doughnuts, but after this experience, I will avoid this branch entirely when visiting The Glen.
Helpful (0)
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Tersia P
1 reviews | Active since Jan 2020
11 Jan 2026, 12:13
Disappointing service at Krispy Kreme The Glen
I had a very disappointing experience at Krispy Kreme The Glen. The staff member assisting me had a poor attitude and made me feel as though she was doing me a favour rather than providing customer service. While I was waiting for my order, she began gossiping in isiZulu, seemingly assuming that I would not understand. This made the situation uncomfortable and felt very unprofessional. Customer service is extremely important, especially in a customer-facing role. If staff are unhappy working at the front, they should not be placed in direct contact with customers. My children love doughnuts, but after this experience, I will avoid this branch entirely when visiting The Glen.
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Molemo M
1 reviews | Active since Jan 2020
14 Dec 2025, 12:35
Bad treatment, teach your staff that voucher is another form of payment not free as they think
I'm writing to express my disappointment with the service I've experienced at your Centurion Mall and Mall of Africa locations when paying with vouchers. As a regular customer and fan of your donuts, I believe all customers deserve respectful treatment, regardless of their payment method. Whether using a voucher or cash, we're all using a form of currency and expect a consistent level of service. Unfortunately, I've felt a noticeable difference in attitude from your cashiers when using vouchers, almost as if it's perceived as a "free" treat. I've also overheard discussions about customers using vouchers in a less-than-positive light, which concerns me about the training your staff receive. I want to emphasize that if vouchers aren't a preferred payment method, I suggest removing them as an option altogether rather than treating customers who use them differently. Every customer deserves warmth and professionalism, and feeling like "trash" isn't what I expect from a business I support.
Helpful (0)
|Replies (0)MM
Molemo M
1 reviews | Active since Jan 2020
14 Dec 2025, 12:35
Bad treatment, teach your staff that voucher is another form of payment not free as they think
I'm writing to express my disappointment with the service I've experienced at your Centurion Mall and Mall of Africa locations when paying with vouchers. As a regular customer and fan of your donuts, I believe all customers deserve respectful treatment, regardless of their payment method. Whether using a voucher or cash, we're all using a form of currency and expect a consistent level of service. Unfortunately, I've felt a noticeable difference in attitude from your cashiers when using vouchers, almost as if it's perceived as a "free" treat. I've also overheard discussions about customers using vouchers in a less-than-positive light, which concerns me about the training your staff receive. I want to emphasize that if vouchers aren't a preferred payment method, I suggest removing them as an option altogether rather than treating customers who use them differently. Every customer deserves warmth and professionalism, and feeling like "trash" isn't what I expect from a business I support.
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Replies (0)