Based on recent customer reviews, Melon Mobile delivers a polarised customer experience. The business earns strong praise for individual agent interactions, with named consultants like Sandra, Lilly, and Vincent frequently celebrated for going above and beyond. However, significant friction points around porting delays, misleading 'unlimited' call advertising, billing disputes, and inconsistent WhatsApp support responsiveness create notable detractors alongside the loyal fan base.
Top Strengths:
- •Customer Service & Support Quality: Named agents such as Sandra, Lilly, Vincent, and Jess are consistently praised for patience, professionalism, and going the extra mile. When customers reach the right agent, resolution is often swift and personal.
Replied to 4% of negative reviews
Typically takes less than 86 hours 26 min to reply
TrustIndex
5.9
Score
Ranking
#9
in Internet & Telecoms
Avg Reply
1.2
Hours
NPS Score
42
Recommended: Likely
Replied to 4% of negative reviews
Typically takes less than 86 hours 26 min to reply
May '25 - Apr '26
Recent reviews (342)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Thuli helped me faster than Sars in tax season.
Thuli is the best consultant they have. Give her a promotion and some holiday cause she is carrying that business. Slay queen.
1 reviews | Active since Jan 2020
Thuli helped me faster than Sars in tax season.
Thuli is the best consultant they have. Give her a promotion and some holiday cause she is carrying that business. Slay queen.
1 reviews | Active since Jan 2020
Great service from Melon
Melon assisted me in a fantastic way. Spoke to a consultant Louise and she really goes out of her way to assist you. 5 stars
1 reviews | Active since Jan 2020
Great service from Melon
Melon assisted me in a fantastic way. Spoke to a consultant Louise and she really goes out of her way to assist you. 5 stars
1 reviews | Active since Jan 2020
Very bad service from melon mobile
My monthly subscription of R199 was deducted from my account to melon mobile but according to them they haven't received any payment according to them the payment is at payfast the ladies i spoke to from melon is Lilly and Zimkhitha wasn't friendly and very unhelpfull no one give me feedback on where the money is or what's happening or how do i get my money back. My subscription is suspended by melon mobile i would not advise anyone to make use of there services and canceling my account with them
1 reviews | Active since Jan 2020
Very bad service from melon mobile
My monthly subscription of R199 was deducted from my account to melon mobile but according to them they haven't received any payment according to them the payment is at payfast the ladies i spoke to from melon is Lilly and Zimkhitha wasn't friendly and very unhelpfull no one give me feedback on where the money is or what's happening or how do i get my money back. My subscription is suspended by melon mobile i would not advise anyone to make use of there services and canceling my account with them
1 reviews | Active since Jan 2020
Outsurance are tops,...
Outsurance are tops, friendly call centre agents that helps me find the best price for my vehicle.
1 reviews | Active since Jan 2020
Outsurance are tops,...
Outsurance are tops, friendly call centre agents that helps me find the best price for my vehicle.
1 reviews | Active since Jan 2020
I quite enjoy the flexibility of Melon mobile so I use it in conjunction with my existing contract for extra data and minutes when things get tricky month end
I quite enjoy the flexibility of Melon mobile so I use it in conjunction with my existing contract for extra data and minutes when things get tricky month end. My only gripe is the App functionality which I feel is somewhat limited.
1 reviews | Active since Jan 2020
I quite enjoy the flexibility of Melon mobile so I use it in conjunction with my existing contract for extra data and minutes when things get tricky month end
I quite enjoy the flexibility of Melon mobile so I use it in conjunction with my existing contract for extra data and minutes when things get tricky month end. My only gripe is the App functionality which I feel is somewhat limited.