RR
RenAA(C) Rautenbach
Active since Jun 2013
7
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0
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Reviews
7 reviews3 months ago
Lost Funeral Funds
I've taken out a policy on my own name a few years ago. It's always been setup as a debit order. Today, i thought id check out all my deductions and did not find anything for the freedomlife/shoprite funeral policy. I tried phoning them to find out if all was in order, but the number did not work. I emailed them and the mail returned saying it doesnt exist anymore. What happened to my money Ive been paying for years? Where is it and why is it not being deducted anymore?
0 replies
22 months ago
Useless courier
Been waiting for an online parcel 5 days now. Getting sms's that they will deliver but delivery never takes place. On 07.06.24 they phone twice to asked if someone is home and if they could deliver...waited the entire day, no delivery. Phoned Saturday as I wanted to collect myself, was told place is closed and I'll have to wait until Monday. Monday came, no deliver. Livid as I am I phoned on Tuesday again...I was told that it's an economy parcel and the driver ran out of time so only same day parcels are prioritized but the ensure me that parcel will be delivered today 11.06.24. Got home...not delivery. Now I can't even phone them because they're closed. They don't even bother to provide feedback, the client must always phone them. Surely you would think that if they could make deliver for 3 days they would prioritize your parcel with the same days, but no, you just have to wait.
106 replies
42 months ago
POPIA
I have had one number for years. About 3/4 years ago i decided to get another phone with a complete new number. The reason being that with everyone today just handing out contact details, you have absolutely no privacy anymore. The number i have had for years constantly rings, random telemarketers trying to sell air and ice. Im busy at work and the phone rings. Im trying to watch a series, the phone rings. Im trying to sleep, the phone rings. So i get the new number so that i can do my things in peace. The only people who has this number, is my mother and Vodacom. So imagine my surprise when i get a call today on the new number from some random person trying to help me with my debt, which i dont have! Where would they have gotten this number???? Where??? my mother???? who is 70years old and barely know how to operate a phone! Im annoyed and livit with this land and its insubordinate people! How dare you give out my little bit of peace to the vultures
265 replies
53 months ago
POPIA
I am Livid!!! I've had the same number for years. All my job applications and family, friends and colleagues have this number, but it became a nuisance whenever I answered and it was either someone trying to sell insurance, loans, contracts or robots screaming in your ear about promotions. I'd receive 5/6 calls a day sitting at work, thinking it was something really important. I got so fed-up that I changed my number and only gave it to my mother, thinking the rest can whatsapp me if it's really important. This morning, the new number was ringing, I answered, thinking it could only be my mother as I am at work and everyone else can see me in my office or use the landline. It was another insurance seller. Now, the only people who have this number is my Mother and Vodacom and there is no way anyone else can call me. What happened to privacy????? Who the hell gave them the right to just hand out my number to random companies and people. Have they no respect?? If I receive one more call from some random person trying to sell me something I will be taking this further. I have had enough of these money casing, disrespectful people. I'm sure there are plenty more people that feel the same who will want to stand together to stop this nonsense. They need to remove my number (###########) immediately from any lists they think about forwarding to random companies!!!!!! I have to start from scratch, yet again, blocking thousands of numbers!!! If they want to respond, they can email I will be blocking any weird numbers I receive
106 replies
61 months ago
Pathetic Service
This is the email i sent to the Medical on 19.03.21. I have received no response. I have a complaint with regards to your news letters and hospital authorization system you are currently running. My mother, AJ Rautenbach has been complaining of serious abdominal pain for the last 4years and went to see her GP, Dr N Koch for the countless time in week10 of 2021. After the years of complaining ,they found that she had a 7cm gallstone that required immediate attention. GP’s offices struggled a week to get her an appointment with a surgeon and advised that the only doctor they could find was at Greenacres Hospital where she would have to pay R25000 upfront for the operation. The last notice we received from Bonitas was that we as boncap members were only allowed to go to Mercantile Hospital; therefore, the GP’s assistant managed to get hold of DR Bernard Ochara at Mercantile but advised my mother that she had to pay R400 for the consultation, which she desperately did. GP’s assistant phoned Boncap for authorization and they magically approved the hospital. On the evening of 17/03/21, after seeing DR Ochara, she got very sick. Vomiting, Diarrhea, severe abdominal pain, dizziness. The next morning, we phoned Dr Ochara and he informed us to take her to his office where they will try to get a bed ready for her. We came there and they sent us home as they did not have a bed available. We later received a call from Dr Ochara’s assistant advising that we have to pay R10000 upfront for the OP, which I could understand as we received pre authorization from the medical aid. In other words, if there are any expenses the bill would only be received after the OP. This is where I phoned the medical aid on 18.03.20, asking which hospital we were allowed to go to. The consultant advised, Greenacres. When I contacted the GP’s offices again to get a referral to the correct Hospital, they were shocked to find out that Boncap members were supposed to go to Greenacres. They had absolutely no idea either. Mercantile staff also did not know. Our doctor wasn’t available, and the admin lady requested that my mother visited another GP and go through the entire process of tests again. Which for the life of me I do not understand as we already knew the problem because of tests that were already done. And also, is the most ridiculous thing I have ever heard, seeing that the woman can barely stand. We had to take her to casualties which took 11hours of them conducting more tests, phoning me in the morning hours for information etc. First question: Why was no one informed about these changes? The GP’s were not informed either. These are the guys that must refer us to the correct surgeons and specialists. The incorrect hospital she was referred to did not know either.!!! So much time, money, phone calls and energy were wasted trying to figure out where we were supposed to go to in case, we had a near death experience death!!!! We pay great amounts of money for this pathetic service. Second question, how does the medical aid require you to phone through authorisation and the approve this for the wrong hospital? And the expect us to pay cash for any medical expenses afterwards? Should they have not immediately informed us that the referral was incorrect?? Third question: Who will be refunding my mother for the consultation fee she had to pay due to this lack of communication? Sure, as hell would like a refund on all the petrol and phone calls as well. Forth question…if something happened to my mother during the struggle of getting the correct information, who would have been held responsible for this…believe me, this is not something I take lightly! Hell would have frozen over, before I let this go. When I look at the reviews on here it seems like I’m definitely not the only person who needs some changes to happen. We are all sick of this careless system you are running, a system that is not for free. A system we PAY for!!!! News flash, this back and forth system does not work! We need to go back to the old days where a doctor would tell you what was wrong with you, instead of you telling the doctor. I'm sure most of you would feel the same if this was your mother...
159 replies
82 months ago
Poor service from Pharmacy
In June 2019 I went to my Doctor to get a new prescript for my medication. With everything going on at work, I only managed to forward the script to pharmacy direct on 03.07.19. After 11days I queried the delivery. They explained that the 5-7 days was only for the prescript to be processed and that I still had to allow another 3 days for delivery, which I understood. I received an email stating that upon receipt of a new prescription, 5 months’ worth of supply was sent and that I have to forfeit the month of June which I do not understand. The medicine should be dispatched not by the date I received the script from the doc, but from the date they have received the document from the client. I explained to them that I have to get the prescript whenever I can take off from work, that does not mean that I need the meds immediately. So the prescript was sent through as requested, +-10days before needed. They told me that they work from the date the prescript was completed and not when it was received by them via email. Nowhere on the script was it stated by the doctor that the medication was only for certain months. It is however stated that the pharmacy needs to supply 6 months' worth. What if I got the prescript on 30.06.19 and forwarded on that same day? Would I have to forfeit the month of June again because we are at the end of the month and I would not need it according to them? Point is the meds should be supplied as instructed by the doctor...6 months’ supply and from the date it was received. I'm so upset as the medical does not deduct short amount of money when short supplies have been dispatched from the pharmacy. This is chronic medication which I am going to need every day for the rest of my life. Who are they to decide how much to supply when the doctor gave a different instruction.
210 replies
114 months ago
Incompetent workers of Vodacom
<p> </p> <p>Please note that this is my original email to MR Shameel. Below I will add what happened after no response has been given.</p> <p> </p> <p> </p> <p>I urgently need some assistance please.</p> <p> </p> <p>During the day of 31.10.16 I noticed that I was not receiving any messages to my blackberry. I didn't think much of it as we regularly experience network glitches.</p> <p> </p> <p>Late afternoon my colleague sent me an email asking if something is wrong with my phone...still I didn't think much. </p> <p>I tried sending a message on whatsapp and nothing went through. I then thought that whatsapp might need and upgrade but I was unable to access the blackberry app world.</p> <p> </p> <p>I contacted Vodacom Customer Care where I had to register the host routing table and take out my battery. That did not work to I contacted them again. I was told that I had to wait between 1 and 5 hours before they would know what was wrong.</p> <p>After no feedback received and being very frustrated by now I decided to wait it out for the night.</p> <p> </p> <p>This morning still nothing worked so I contacted the contact Centre again. Waiting for 30min for someone to answer. By this time I was fuming as I had to explain my situation all over again. I was then transferred to another person who told me that my top up contract has been deactivated. Which I don't understand as this was never cancelled by myself or my mother. She did however cancel my dad's contract as he passed away in September 2015, but for some reason my number (ending 3478) has been cancelled.</p> <p> The account is on my mothers name therefore he asked to speak to her. Please note that my mother is 64 years old, she did not grow up in a world of technology, so she barely understands but as you know they normally agree to everything.</p> <p>After all the trouble I was told to contact the cancellation department. I told this guy that my mother would not be with me as I will be going to work and obviously she cannot come with me to provide these details. He ensured me that the cancellation department would be able to contact my mother while keeping me on the line, trying to sort out what ever went wrong.</p> <p>To be honest, I was cussing by this time already. So much time has been wasted and I was late for work as well. My prepaid money has now been running out as my BIS was no longer active.</p> <p>This morning some of my friends started sending me messages on facebook asking the same question regarding my bbm and whatsapp.</p> <p> </p> <p>I waited until 8:30am to contact the cancellation department. I held on for half an hour before being able to speak to someone.</p> <p>Still raging with frustration I explained the situation again where my mother cannot come to work with me and that they would have to give her a call to get all the information. I was told by an agent as well as her supervisor that they cannot make calls due to high volumes coming in and I will have to wait until late afternoon.</p> <p> </p> <p>By 11am no one has made an attempt to call my mother so I called the cancellation line again, this time explaining the situation all over again to a new person and was told the same thing. Apparently they have no authorization to make any calls, but she was going to speak to her manager, took the details and then informed me that this will be done.</p> <p>By 1pm still nothing, so I contacted them again, this time trying to be calm I explained the situation again. The lady went to speak with her supervisor and just cut me off.</p> <p> </p> <p>It is now 15:45 and still no one has made any attempt to call myself or my mother regarding the situation. I am so frustrated, it is my birthday tomorrow (02.11.16) and I have been trying to stay in contact with my mother and sister regarding birthday arrangements and I have not been able to do so at all today.</p> <p>By now you could pretty much say I am close to tears.</p> <p> </p> <p> </p> <p>Please please can you assist me in this matter. I've had this contract for so many years, it doesn't make sense that we would just cancel it for no reason at all. So much time and money has been wasted today and I find this highly unacceptable when you have so many staff but no one can assist you and have all these pathetic excuses for not being able to assist. </p> <p>I've working in a customer call centre experience and we always aim to please no matter what it takes. A supervisor or manager should be able to assist even if this means that the make the call from there cellphone to ensure customer satisfaction.</p> <p> </p> <p>Desperately awaiting your feedback.</p> <p> </p> <p>Thank you for your time Sir.</p> <p> </p> <p>Regards</p> <p>René </p> <p> </p> <p>Continuing…</p> <p> </p> <p>On Sunday 13.11.16 I realized that my facebook is still working on the blackberry. Even though I know money has been deducted from my account, the airtime should have ran out by now. I tried checking how much money was left but kept getting an error on *100#</p> <p>At 7pm I dialled *111# to check my balances so I selected option 1. There was a new option now available to check my “bill so far”.</p> <p>It then gave me a bill for R318 which I didn’t understand as it should only be R208 for my top up 140 contract.</p> <p>I contacted customer centre, spending 40min on hold before just answering I was informed that Vodacom has me on a smart sim contract where I get 600 sms’s, 240 min and 600mb every month. When I asked who authorized this, no one could give me an answer. Again feeling so furious and frustrated I demanded that they give me proper assistance without having to phone me back of wait another few days.</p> <p>After spending another 30min on hold, The supervisor informed me that she will get someone to phone me the following day as they did not have anyone available to assist me as the offices was now closed, and she only starts at 1pm and I demanded an answer before 10am. Up and Until now I still have not received a call.</p> <p> </p> <p>On Monday morning the 14th at about 10am I decided to go to the regional offices in Cape Road Port Elizabeth along with my mother. We were told that we weren’t allowed to go in and no one will be able to assist us there. So the security referred us back to the customer service in the Greenacres Shopping mall.</p> <p> Drove all the way to Greenacres where the consultant told us that he could not do anything either. That I would have to contact the customer service and cancellations offices again to correct there mistake.</p> <p> </p> <p>I am so tired of the struggle. It has now been 4 weeks and I don’t feel that I have to pay for this contract I did not even authorize. I need someone to correct this please. They upgraded the contract without my consent, they’ve deducted airtime as they cancelled my contract without my consent. Now not even the *100# or *111# works anymore. I’m sitting with an upgraded contract and did not even get a new phone or anything. I need to be reimbursed for my losses.</p> <p> </p> <p>Please help! I just can’t deal with the incompetent workers of Vodacom anymore.</p> <p> </p>
56 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)