Pharmacy Direct (Centurion)
Verified Business
Pharmacy Direct (Centurion)
Verified Business
152 Reviews (last 12 months)
Responds in 13 hours 23 min
AI Review Summary
Based on recent customer reviews, Pharmacy Direct (Centurion) presents a deeply polarised customer experience. While a loyal subset of customers praise named staff members for exceptional, compassionate service, the overwhelming pattern is one of chronic medication delivery failures, unresponsive communication channels, billing confusion, and a general lack of urgency around life-critical prescriptions. The business scores poorly across most operational themes despite pockets of genuine excellence.
Top Strengths:
- •Customer Service & Staff Quality: Named staff members like Jason Barendse, Karen Oberholzer, Kagiso Chauke, and Nicolene receive consistently glowing praise for going above and beyond with compassion, diligence, and prompt follow-through on complex needs.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Medical Aid
13 hours 23 minutesAverage Time To Reply
-27 NPSRecommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 14 hours 27 min to reply
TrustIndex
0
Score
Ranking
#12
in Medical Aid
Avg Reply
13 hours 23 minutes
NPS Score
-27
Recommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 14 hours 27 min to reply
Review Distribution
2.4|152 Reviews
May '25 - Apr '26
5(34.8%)
4(1.5%)
3(0%)
2(3.6%)
1(60.1%)
5(34.8%)
4(1.5%)
3(0%)
2(3.6%)
1(60.1%)
Recent reviews (152)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Madeleine P
1 reviews | Active since Jan 2020
16 Mar 2026, 09:16
Pharmacy Direct excellent service from Karen Oberholzer
Excellent Service from Karen Oberholzer @ Pharmacy Direct. Working in the medical aid industry it is sometimes heavy frustrating to work with courier Pharmacies. BUT I found a true gem @ Pharmacy Direct, Karen Oberholzer. If any assistance is needed she is just an email away and respond almost immediately. Karen keep up the excellent work, you are truly a super kind of special and Pharmacy Direct is so lucky to have you.
Helpful (0)
|Replies (0)MP
Madeleine P
1 reviews | Active since Jan 2020
16 Mar 2026, 09:16
Pharmacy Direct excellent service from Karen Oberholzer
Excellent Service from Karen Oberholzer @ Pharmacy Direct. Working in the medical aid industry it is sometimes heavy frustrating to work with courier Pharmacies. BUT I found a true gem @ Pharmacy Direct, Karen Oberholzer. If any assistance is needed she is just an email away and respond almost immediately. Karen keep up the excellent work, you are truly a super kind of special and Pharmacy Direct is so lucky to have you.
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Shariefa W
1 reviews | Active since Jan 2020
4 Mar 2026, 13:30
incompetence
for 3 yrs my husband has been receiving chronic meds and now this month with the renewal script all of a sudden the medication is processed on my bane and my husband's name, now the meds is being processed from savings. we hv asked y is this so but no1 can give us answers. i do no have any health issues and now this medication being issued is processed on my name and no reason given as to y !!!!! now i received a sms stating the meds is under review and sent to medical advisor.. for wat? wen its been issued for 3 yrs no problms..
Helpful (0)
|Replies (0)SW
Shariefa W
1 reviews | Active since Jan 2020
4 Mar 2026, 13:30
incompetence
for 3 yrs my husband has been receiving chronic meds and now this month with the renewal script all of a sudden the medication is processed on my bane and my husband's name, now the meds is being processed from savings. we hv asked y is this so but no1 can give us answers. i do no have any health issues and now this medication being issued is processed on my name and no reason given as to y !!!!! now i received a sms stating the meds is under review and sent to medical advisor.. for wat? wen its been issued for 3 yrs no problms..
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Replies (0)MW
Margaretha W
1 reviews | Active since Jan 2020
2 Mar 2026, 10:17
Appalling refund process
Unacceptable service...pharmacy refuses to refund payment for an order paid when there was no stock available. How's that for bad practice! Will never use them again. Be warned ⚠️
Helpful (0)
|Replies (0)MW
Margaretha W
1 reviews | Active since Jan 2020
2 Mar 2026, 10:17
Appalling refund process
Unacceptable service...pharmacy refuses to refund payment for an order paid when there was no stock available. How's that for bad practice! Will never use them again. Be warned ⚠️
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