AW
Andre W
Active since Mar 2025
13
Reviews
0
Industries
Reviews
13 reviews6 months ago
Worst service from a Tracing company.
This is my latest communication to Cartrack. Good day, I tried to call you, almost 2 hours ago. This is the poorest service EVER!!!!! I guess I will have to post it on Hello Peter again, and it does not, I will have get Ombuds involved. Good day, Please refer back to my previous email. Unfortunately, you remain liable for the R120, and this charge cannot be disputed, as explained previously. Thank you for your understanding. *********************************************************************************************************** Good day, I hope you are well and keeping safe. My apologies for the delayed response. Kindly be advised of the following regarding your account: • The R120 currently reflecting as arrears was billed to cover the month of October. The device was installed on 02/09/2025, and you were billed a pro-rata amount of R116.40 for the period 02/09/2025 – 30/09/2025. • The R99 debit on your new account is for the month of November, in line with Cartrack’s policy of billing in advance to ensure uninterrupted coverage. Since the R120 for October remains unpaid, it now reflects as arrears. We kindly request that this payment be settled to bring your account up to date. Thank you for your understanding and cooperation Kind Regards, Zandile April CEO Escalation As you can see, I'm dealing with the CEO. Good day, Zandile. • A representative from Cartrack keeps contacting me about a personal tracking account, but all my accounts are now business-related. I don't have a personal account. The initial sign-up was done incorrectly, and although I wanted to cancel, the issue hasn't been resolved. Today, your colleague even threatened me, which is unacceptable—I will take legal action if necessary. • Please resolve the R120 charge today. I signed up for the R99 package, not R120. • Your team contacts me too frequently, and issues remain unresolved. • Review the call recordings for clarification. • It feels like you’re stalling instead of resolving my concerns. • Despite my repeated messages, nothing has been fixed. • As per our last email, there were double orders placed, which remains unresolved. This has been the worst service experience I've had. Many recommended Cartrack, but my experience has only been disappointing. I chose the business option as it was the sole method my wife and I used for communication, so I transitioned to a fully business plan. Please sort out these payments today. My wife is still awaiting a response from you. Get back to us as soon as possible. My wife still waiting for you. Good day, I hope you are well and keeping safe. My apologies for the delayed response. Kindly be advised of the following regarding your account: • The R120 currently reflecting as arrears was billed to cover the month of October. The device was installed on 02/09/2025, and you were billed a pro-rata amount of R116.40 for the period 02/09/2025 – 30/09/2025. • The R99 debit on your new account is for the month of November, in line with Cartrack’s policy of billing in advance to ensure uninterrupted coverage. Since the R120 for October remains unpaid, it now reflects as arrears. We kindly request that this payment be settled to bring your account up to date. Thank you for your understanding and cooperation. Kind Regards, Zandile April CEO Escalation Still no Communication from Cartrack . Cartrack call me I think 15 times yesterday. Evetime, I say we are getting sorted. Every time I need to ask them is on business or PVT they say, oh I see you are busy moving over to business, and evetime I need to tell them it was never on private. The last person I spoke to, they actually treated me they will blacklist my company or me. They don't even know to blacklist because list? That come from a processional company. I'm still waiting for Zandile April to call me back. Not a stupid email from her.
106 replies
7 months ago
Worst service ever.
Good day Christelle, I hope you are well and keeping safe. Please accept our sincere apologies for the delayed response and any inconvenience caused. Kindly advise a convenient time for us to call you back to assist with the change of ownership, or alternatively, you may forward the forms that you already have. I will guide you on any sections that need to be completed. Thank you for your patience and cooperation. Kind Regards, Zandile April CEO Escalation Mon 2025/09/15 I'm still wafting for a response..... And the Address is still wrong in the invoice. I've got no idea where are getting my adress. this called breach of contract, they waited for 7 day and then you are hooked in a contract. IM TIME WAITING FOR SOMETIME TO CALL ME……………………………………. Tue 2025/09/16 I’m still wating…………….. Wed 2025/09/17 And I'm still waiting I want to cancel my contract.
53 replies
7 months ago
This is the WORST service! I will never recommend anyone to CARTTACK .
This is the WORST service! I will never recommend anyone to CARTTACK .
53 replies
8 months ago
What Poppy Act
You keep on phoning the wrong client, I asked you several times to remove my number from your system.
0 replies
10 months ago
Very excellent service. Keep it up.
I opened an ABSA Credit card account. I must say, from one I only received good service from ABSA. Even thow I they did not want to increase my limit; I was approved for almost double the limit. I'm very impressed with their service so far. No bank goes the extra mile for their clients, but ABSA goes the additional mile for their clients. Excellent service. I have my business accounts with them as well. Excellent service.
53 replies
10 months ago
Best service In a loooong time.
I opened a Mr Price account a few months away. The service that I'm receiving from them is AMAZING. I will recommend to anyone. Thank you for your ongoing support. You guys are amazing.
0 replies
11 months ago
Worst Meical aid ever
I have never in my life Struggled with a medical aid like now. The Bonitas is worst Medical Aid. It seems they just appoint people with no medical background. They employed people Brokers with no training. If you want to die, use Bonitas. I had a Few strokes a few years ago. My condition is APS Syndrome. I use Pressures Socks to relieve some the pain and to prevent further blood clots. I'm a PMB Patient, and they say we must get a motivational letter from the Doctor. Seriously. To me they don't care about their client. I'm going to the hospital now and they must cover the cost in full. I will take it further to the ombudsman if needed. This is the last change I am giving you, to respond back to me with a solution. But I need to get medical assistance now, to prevent another stoke or blood clot. And their support team more even worst. I want Speake to someone that has few years' Experience, not some that has idea.
53 replies
11 months ago
Worst possible service
Worst Possible Service. Please see the attached Auto electrician report which we had to obtain at our own cost to further proof this claim. I feel we have presented most of the information on this claim but have been treated unfairly in this matter. There is damage to other parts of the vehicle caused by this accident but because it is not at the rear of the vehicle, Santam does not want to pay for it, that is not fair. The impact of this accident was more significant than the eye meets. Even the report that Santam gave that the damaged was only at the rear of the vehicle was wrong, the accident report with photos clearly shows damage also to other parts of the vehicle, why is this being dismissed by Santam? Santam also only wants to pay for damage seen by the eye but not for the electronics that is also damage or the boot that cannot open – How do we know they checked all the parts of the vehicle that could have possibly been damaged by this incident, they are clearly not doing a thorough inspection of the damages. Insurance stipulates that the client has to be put back in the position before the accident / claim – in this case we are worse of • We had to pay for the battery that ran down because the vehicle is standing to long • We have to get our own auto electrician appointed to proof damages that was caused by the accident that was not there before Other damages refer not related: The turbo booster pipe which we have explained why it is fitted with support brackets, has nothing to do with this accident, and yes of course someone had to work on the vehicle to fix the booster pipe of which there is no parts available as explained before, but this has not added to anything related to this claim – Santam is just using this to assume that the car had issues before but the car was in a good running condition before this accident with a service record. The current support of the pipe had not contributed to any of the current issues the vehicle has. Attached please see an invoice for your convenience, the vehicle went for a service not long before this accident and was in a good running condition, there were no limb mode issues, no gearbox issues and wiring issues as assumed by the Insurer and parties involved. Since this incident happened all the issues on the car that was not there before came about due to the significant impact of this accident, we are no experts in accident reports, but if the impact was as significant as it was in this accident stipulated (not just a small rear bump as the car has other damages as well) any parts of the vehicle could get damaged, it is not say that if a vehicle is bumped at the back that only the back of the vehicle can be damaged, I am sure there are a lot of records that will show the contrary to this and proof that any impact damage can cause damage at any other part of the vehicle. I also refer to the following report dated 27 January where it clearly stipulates there were issues with the vehicle, but no attention given Subject: xc90 REPORT Good day Following the inspection of the Volvo XC90 (VIN: YV1CM**948) that was towed to our workshop with a reported concern regarding the gearbox. Findings 1. Diagnostic Trouble Codes (DTCs): Upon inspection, we retrieved the following stored code: o DTC TCM-0A31: Control Module Communication Signal Missing from Engine Control Module (ECM). o No active fault codes were detected during this inspection. 2. Test Drive Observation: o We conducted a short test drive and noted that the gearbox engages and selects gears without issue. o However, there is an excessively loud noise coming from the vehicle, which may not be related to the gearbox. Recommendations Further diagnostic investigation is necessary to identify the source of the loud noise. This will involve additional checks on components potentially related to the drivetrain, engine, or other mechanical systems. We will require your authorization to proceed with this diagnostic process. Please contact us at your earliest convenience to discuss the next steps. Thank you for entrusting us with your vehicle’s care. If you have any questions or require further clarification, feel free to reach out to us. We refer to the report from the Auto Electrician attached: • The impact clearly caused more damage to the vehicle than the eye meets • The noise initially reported in January is still present (this noise was not there before the accident) The Auto Electrician basically confirmed that the vehicle is damaged in other parts of the vehicle and not only at the back and the side of the vehicle. Please assist in this matter, we have been inconvenienced for a very long time and not being treated fairly due to opinions from the Insurer and what they think happened vs factual information. This should have been a simple matter where the vehicle was in an accident with multiple damages at different parts of the vehicle including electrical / wiring due to the impact not only at the back and should have been properly inspected, diagnosed and reported and then repaired. We feel the Insurer ignored reports from the service providers and only tried to find ways not to pay for damages that was caused by this accident impact. Why is it so difficult to see, my car being abused at the Panel beaters? Now one of the injectors broke a well, and next is the rest of the injectors. And Santam just want to hide on background. Now I found more info, which Santam was supposed to pick up... A potential software failure in the brake control module of the 2009 Volvo XC90 in South Africa can lead to a loss of braking support function. This recall, initiated by Volvo Car SA, has been confirmed by the National Consumer Commission (NCC). In rare cases, this can result in the handbrake failing to engage or release properly. Elaboration: Software Failure: The root cause of the issue is a potential software malfunction in the brake control module, which manages the vehicle's braking system, including the parking brake. Loss of Braking Support: This software failure can disrupt the braking system's ability to provide assistance, which can affect the handbrake's functionality. Recall in South Africa: Volvo Car SA has initiated a recall for affected vehicles in South Africa to address this issue. Potential for Handbrake Issues: In rare cases, the software failure can manifest as the handbrake failing to engage or disengage properly, posing a safety risk. To check if your vehicle is affected by this recall: Verify your vehicle's model year: The recall applies to the 2009 Volvo XC90 model. Check for recall information from Volvo Car SA: Contact Volvo Car SA directly or consult their official website for information on the recall and how to verify if your vehicle is affected. If affected, schedule a repair: Follow the instructions provided by Volvo Car SA to schedule a repair appointment to address the software issue. The NCC said Volvo Car SA informed the commission that their investigations have identified a potential software failure in the brake control module on the XC90 model, which was made available for sale in January 2023. It said according to Volvo Car SA: “In rare cases, this leads to a loss of braking support function.” Now we got someone across the road from Autolab, we are currently sitting without a car for the next 2 weeks, Autolab don't want to give the car to them. To check the Gearbox...
116 replies
11 months ago
Worst Possible Service.
Please see the attached Auto electrician report which we had to obtain at our own cost to further proof this claim. I feel we have presented most of the information on this claim but have been treated unfairly in this matter. There is damage to other parts of the vehicle caused by this accident but because it is not at the rear of the vehicle, Santam does not want to pay for it, that is not fair. The impact of this accident was more significant than the eye meets. Even the report that Santam gave that the damaged was only at the rear of the vehicle was wrong, the accident report with photos clearly shows damage also to other parts of the vehicle, why is this being dismissed by Santam? Santam also only wants to pay for damage seen by the eye but not for the electronics that is also damage or the boot that cannot open – How do we know they checked all the parts of the vehicle that could have possibly been damaged by this incident, they are clearly not doing a thorough inspection of the damages. Insurance stipulates that the client has to be put back in the position before the accident / claim – in this case we are worse of • We had to pay for the battery that ran down because the vehicle is standing to long • We have to get our own auto electrician appointed to proof damages that was caused by the accident that was not there before Other damages refer not related: The turbo booster pipe which we have explained why it is fitted with support brackets, has nothing to do with this accident, and yes of course someone had to work on the vehicle to fix the booster pipe of which there is no parts available as explained before, but this has not added to anything related to this claim – Santam is just using this to assume that the car had issues before but the car was in a good running condition before this accident with a service record. The current support of the pipe had not contributed to any of the current issues the vehicle has. Attached please see an invoice for your convenience, the vehicle went for a service not long before this accident and was in a good running condition, there were no limb mode issues, no gearbox issues and wiring issues as assumed by the Insurer and parties involved. Since this incident happened all the issues on the car that was not there before came about due to the significant impact of this accident, we are no experts in accident reports, but if the impact was as significant as it was in this accident stipulated (not just a small rear bump as the car has other damages as well) any parts of the vehicle could get damaged, it is not say that if a vehicle is bumped at the back that only the back of the vehicle can be damaged, I am sure there are a lot of records that will show the contrary to this and proof that any impact damage can cause damage at any other part of the vehicle. I also refer to the following report dated 27 January where it clearly stipulates there were issues with the vehicle, but no attention given Subject: xc90 REPORT Good day Following the inspection of the Volvo XC90 (VIN: YV1CM7140691502948) that was towed to our workshop with a reported concern regarding the gearbox. Findings 1. Diagnostic Trouble Codes (DTCs): Upon inspection, we retrieved the following stored code: o DTC TCM-0A31: Control Module Communication Signal Missing from Engine Control Module (ECM). o No active fault codes were detected during this inspection. 2. Test Drive Observation: o We conducted a short test drive and noted that the gearbox engages and selects gears without issue. o However, there is an excessively loud noise coming from the vehicle, which may not be related to the gearbox. Recommendations Further diagnostic investigation is necessary to identify the source of the loud noise. This will involve additional checks on components potentially related to the drivetrain, engine, or other mechanical systems. We will require your authorization to proceed with this diagnostic process. Please contact us at your earliest convenience to discuss the next steps. Thank you for entrusting us with your vehicle’s care. If you have any questions or require further clarification, feel free to reach out to us. We refer to the report from the Auto Electrician attached: • The impact clearly caused more damage to the vehicle than the eye meets • The noise initially reported in January is still present (this noise was not there before the accident) The Auto Electrician basically confirmed that the vehicle is damaged in other parts of the vehicle and not only at the back and the side of the vehicle. Please assist in this matter, we have been inconvenienced for a very long time and not being treated fairly due to opinions from the Insurer and what they think happened vs factual information. This should have been a simple matter where the vehicle was in an accident with multiple damages at different parts of the vehicle including electrical / wiring due to the impact not only at the back and should have been properly inspected, diagnosed and reported and then repaired. We feel the Insurer ignored reports from the service providers and only tried to find ways not to pay for damages that was caused by this accident impact. Why is it so difficult to see, my car being abused at the Panel beaters? Now one of the injectors broke a well, and next is the rest of the injectors. And Santam just want to hide on background. I'm taking it to Carte Blache. I'm busy writing them a letter.
232 replies
11 months ago
Worst service ever
We went to the car 2025/05/09. I have no idea which assessor you are appointing, but clearly, they have idea what is wrong and is right. I don’t have policy with assessors but with Santam! Thank you Auto Ato lab for fixing so far, but there still issues on the car. So, I’m throwing ball in your court. You can clearly see what is wrong on the car. I’m not going to show the problems again. You are the experts. We are now going show out the problems, all I’m say is, the car has Towbar… With the problems that we are receiving, it looks the car fell of train. Santam is not handling claim the properly. It all started with lady that sold us the policy.
116 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)