MP
Mr Price
Claimed Business
MP
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Mr Price faces significant challenges across virtually every dimension of the customer experience. Customers consistently report hostile in-store interactions, chronic online delivery failures, unresolved account and billing disputes, defective products, and adversarial refund processes. While a handful of named employees earn genuine praise for warmth and professionalism, these positive moments are overwhelmed by systemic service breakdowns.
Top Strengths:
- •Customer Service & Support: A small number of named staff such as Anathi (Diepsloot), Thabo and team (Chatsworth Cellular), Edwardine (Riversdale), and Thabang (Cresta) are celebrated for exceptional warmth and proactive assistance.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.1
Score
Ranking
#8
in Fashion & Clothing
NPS Score
-78
Recommended: Unlikely
Review Distribution
1.4|605 Reviews
May '25 - Apr '26
5(7.9%)
4(1.1%)
3(1.1%)
2(2.6%)
1(87.4%)
5(7.9%)
4(1.1%)
3(1.1%)
2(2.6%)
1(87.4%)
Recent reviews (605)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRB
Reanda B
1 reviews | Active since Jan 2020
19 Mar 2026, 06:39
TERRIBLE SERVICE!!! LATE/NON-DELIVERY WITH NO FEEDBACK
I have placed and paid an online order placed on 3 March, with the option of 4-7 days delivery (Door-to-Door) I have called the customer care line multiple times and escalated the order as it is long over due just to hear every time that the order has been sent to the warehouse, not packed nor shipped. Management is not available to discuss my frustration. The order placed was a birthday gift, unfortunately the birthday has passed and still no feedback or progress to this day (19 March). Imported goods don't even take this long.
Helpful (0)
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Reanda B
1 reviews | Active since Jan 2020
19 Mar 2026, 06:39
TERRIBLE SERVICE!!! LATE/NON-DELIVERY WITH NO FEEDBACK
I have placed and paid an online order placed on 3 March, with the option of 4-7 days delivery (Door-to-Door) I have called the customer care line multiple times and escalated the order as it is long over due just to hear every time that the order has been sent to the warehouse, not packed nor shipped. Management is not available to discuss my frustration. The order placed was a birthday gift, unfortunately the birthday has passed and still no feedback or progress to this day (19 March). Imported goods don't even take this long.
0
Replies (0)TS
Taryn S
1 reviews | Active since Jan 2020
18 Mar 2026, 11:18
Cannot close Mr.Price money account
Absolute nightmare to close this account. They phone me daily from 7am - 7pm when I answer no one talks. I've been requesting a settlement for 2 weeks now and still nothing ! Do not waste your time or money opening an account, you will have endless problems and continues interest added to you account with now possibility of closing it.
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Taryn S
1 reviews | Active since Jan 2020
18 Mar 2026, 11:18
Cannot close Mr.Price money account
Absolute nightmare to close this account. They phone me daily from 7am - 7pm when I answer no one talks. I've been requesting a settlement for 2 weeks now and still nothing ! Do not waste your time or money opening an account, you will have endless problems and continues interest added to you account with now possibility of closing it.
0
Replies (0)GA
Ginelle A
1 reviews | Active since Jan 2020
18 Mar 2026, 07:33
Bad customer service
Double standards app**** and overall bad attitude. Canceling lay-buys different rules applies from Silverton vs The Grove. Ill equipped and informed and just not customer service orientated.
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Sophie K
1 reviews | Active since Jan 2020
18 Mar 2026, 06:11
Poor customer service - Mmeli Xulu
Order no 201014046782 I placed an online order in January 2026 which i unfortunately could not collect. The last update was that on 15 January the order is ready for collection. I the sent an email on 3 Feb requesting that the order be cancelled and I be refunded. On 04 February Mmeli Xulu sent an email detailing the rerurn/refund process which I responded that they may proceed Since then I've sent 3 follow up emails and theres been no update/refund. Its now 18 March and am still waiting
Helpful (0)
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Sophie K
1 reviews | Active since Jan 2020
18 Mar 2026, 06:11
Poor customer service - Mmeli Xulu
Order no 201014046782 I placed an online order in January 2026 which i unfortunately could not collect. The last update was that on 15 January the order is ready for collection. I the sent an email on 3 Feb requesting that the order be cancelled and I be refunded. On 04 February Mmeli Xulu sent an email detailing the rerurn/refund process which I responded that they may proceed Since then I've sent 3 follow up emails and theres been no update/refund. Its now 18 March and am still waiting
0
Replies (0)SC
Sindi C
1 reviews | Active since Jan 2020
17 Mar 2026, 15:19
Mr Price King of low prices
Best clothing store especially on prices , truly stand by the name "Mr Price " ... The sale is always amazing, I can look like a million bucks in just under R100 and as a mother to teenage girls, Mr Price is the best for their wardrobe . Keep it up ,Mr Price
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Sindi C
1 reviews | Active since Jan 2020
17 Mar 2026, 15:19
Mr Price King of low prices
Best clothing store especially on prices , truly stand by the name "Mr Price " ... The sale is always amazing, I can look like a million bucks in just under R100 and as a mother to teenage girls, Mr Price is the best for their wardrobe . Keep it up ,Mr Price
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Replies (0)oM
onka M
1 reviews | Active since Jan 2020
17 Mar 2026, 13:41
Very good service
A very good service from zamokuhle and his staff, I went there looking for some items, I could not see the item, firstly he offered me a basket as I was walking in the shop looking for this items, I had already gotten two outfits that I didn't go there for, I had that on my hands,.. He then paged two of his staff to look for the items that I was looking for, guess what, he got the item in the stock room, had it not been by him, I would have left without the items... People that works for other Mr price stores, go to Sandton to learn customer service
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onka M
1 reviews | Active since Jan 2020
17 Mar 2026, 13:41
Very good service
A very good service from zamokuhle and his staff, I went there looking for some items, I could not see the item, firstly he offered me a basket as I was walking in the shop looking for this items, I had already gotten two outfits that I didn't go there for, I had that on my hands,.. He then paged two of his staff to look for the items that I was looking for, guess what, he got the item in the stock room, had it not been by him, I would have left without the items... People that works for other Mr price stores, go to Sandton to learn customer service
0
Replies (0)C
Chelene
1 reviews | Active since Jan 2020
17 Mar 2026, 13:41
I paid my Mr Price account in full on 2 February 2026, yet charges keep being added afterwards
I paid my Mr Price account in full on 2 February 2026, yet charges keep being added afterwards. When I contacted customer service to query this, the consultant Nomalanga was rude and became irritated during the conversation. She insisted that my account was never paid up, but when I asked why only their fees were outstanding and nothing else, she cut me off and ended the chat instead of assisting me. I also have proof of payment and tried to show it to her, but she did not even want to look at the proof before ending the conversation. My statement clearly shows that the account was paid on 5 February, after which charges were added again on 7 February. I even paid again, yet more charges are still being added. Please explain why charges are being added to a fully paid account and correct this immediately.
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Chelene
1 reviews | Active since Jan 2020
17 Mar 2026, 13:41
I paid my Mr Price account in full on 2 February 2026, yet charges keep being added afterwards
I paid my Mr Price account in full on 2 February 2026, yet charges keep being added afterwards. When I contacted customer service to query this, the consultant Nomalanga was rude and became irritated during the conversation. She insisted that my account was never paid up, but when I asked why only their fees were outstanding and nothing else, she cut me off and ended the chat instead of assisting me. I also have proof of payment and tried to show it to her, but she did not even want to look at the proof before ending the conversation. My statement clearly shows that the account was paid on 5 February, after which charges were added again on 7 February. I even paid again, yet more charges are still being added. Please explain why charges are being added to a fully paid account and correct this immediately.
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Replies (0)oM