TM
Theresa M
Active since Jan 2024
2
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0
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Reviews
2 reviews3 weeks ago
Dissatisfied customer
Nonchalant service from cashier at Mr Price Clearwater on 9th May 2026
0 replies
28 months ago
Downgrade
I called DStv multichoice on Friday 5 January 2024,I spoke to *****gwa. I wanted to cancel the contract I had which ended Dec 2023,cancel the debit order and move to month to month subconscious. She advised that if I continue to pay by debit order and kept the same package I would receive a discount. I asked if it will be month to month and not a contract then she said "yes". I then agreed to keep the package and pay via debit order. On the 19 January I called again and spoke to Sizwe because the amount that reflected on the app to be debited on 21 January 2024 was not what *****gwa advised. He said he would look into the matter and call me back. Later on the same day I then received a call from *****gwa not Sizwe she advised that the amount would be corrected but only in the next payment date. On the 21st I did not let the debit order payment of the incorrect amount go off on my account with the intention of making a cash payment of the correct amount. This morning I called again requesting to downgrade my package,only to be told that a downgrade will not be possible cos am on a contract and have to pay R180 cancelation fee. I did not agree to that cos as far as I know and as per the conversation I had *****gwa on 5 January am on month to month subscription I only agreed to keep payment method as debit order and be on the same package I was on previously. When I called today I spoke to Samkelisiwe who kept me on the line without getting back to me when I kept asking if she was still on the line and she kept saying she was busy with the downgrade request till the line cut. I called back and spoke to Thobeka who then told me I had to wait till the next payment date which is the 21st of February to downgrade,she could not give me a solid answer as to why that is and refused to give me her team leaders contact details only said her leader is Mavis Madondo when I asked to speak to her as she could not answer any of my questions but instead kept speaking over me. After the back and forth I hung up she later called me back only to tell me that I signed up for the new contract on self service on the 6th of January, I then asked her to email me the proof of that of tell me where to go on the app to check she said she can't and I had to send an email to request that information. Surely if she sees the information on the system,I don't understand what the issue is about forwarding that to me and as previously stated I called on the 5th and finalized everything with *****gwa on the 5th.Thobeka saying I entered into the new contract on the 6th and not being able to prove it really baffles me. All I want is to downgrade my package that's all.
1 reply
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1 (50%)
4 Star
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1 Star
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