Poor Service and Delayed Insurance Cancellation

I contacted Mr Price to cancel my funeral cover and customer protection insurance, but the policies are still reflecting on my account. The consultant handling my request was rude, dismissive, and ended the call after I asked for written confirmation. The only communication I received was an SMS saying my cancellation is “being reviewed,” yet nothing has been cancelled. I will not continue paying for services I already requested to terminate, especially when this could negatively affect my finances and credit profile. I expect urgent confirmation that all policies have been cancelled and that no further charges will be processed.