Mr Price
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mr Price faces significant customer experience challenges across multiple service dimensions. Customers consistently report frustration with online order delays, unresolved account billing disputes, difficulties cancelling unwanted insurance policies, and inconsistent in-store service quality. While isolated positive experiences exist with specific staff members, systemic issues around delivery reliability, refund processing, and account management dominate the feedback landscape.
TrustIndex
1.9
Based on recent customer reviews, Mr Price is facing severe customer experience challenges across every operational area. Customers report systemic failures in online order fulfilment, unresponsive support channels, unauthorised insurance deductions, and rude in-store staff. While occasional praise exists for individual employees and product affordability, the overwhelming sentiment reflects frustration with broken processes, poor communication, and a lack of accountability across digital, store, and account management touchpoints.
The most common complaint about Mr Price, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery (2.2) is the most damaging theme. Customers report orders stuck in shipped status for weeks, missed promised dates, no proactive communication, parcels marked delivered but never received, and reliance on courier partners like M24 Logistics and Skynet that customers describe as worse than international shipping.
Mr Price has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 585 reviews in the last 12 months. Hellopeter has tracked Mr Price across 10,713 total reviews. How is the TrustIndex calculated? →
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