Shoebox Online
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Shoebox Online delivers a polarised customer experience. The business earns strong praise for fast delivery, good product quality, and competitive pricing. However, a recurring pattern of post-purchase service failures, particularly around returns, refunds, and email-based customer support, significantly undermines trust. When things go right, customers are delighted; when things go wrong, resolution is painfully slow.
Top Strengths:
- •Delivery, Fulfilment & Logistics: Customers consistently praise fast delivery, often within 2 to 3 days. Products arrive well packaged in shoe boxes. Tracking updates and communication during fulfilment are frequently highlighted as strong points.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Fashion & Clothing
144h 19mReply Time
47 NPSLikely
Replied to 91% of negative reviews
Reply time on negative reviews: 293 hours 8 min
TrustIndex
0
Ranking
#13
in Fashion & Clothing
Avg Reply
144h 19m
NPS Score
47
Recommended: Likely
Replied to 91% of negative reviews
Reply time on negative reviews: 293 hours 8 min
Review Distribution
3.8|119 Reviews
May '25 - Apr '26
5(68.2%)
4(0%)
3(0.9%)
2(0.9%)
1(30%)
5(68.2%)
4(0%)
3(0.9%)
2(0.9%)
1(30%)
Recent reviews (119)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
IS
Irina S
1 reviews | Active since Jan 2020
11 Mar 2026, 17:01
Pathetic service and product
If I had the option, I would give 0 stars. The shoes cracked after only two weeks of purchase, which is completely unacceptable. I contacted your online support and it took a very long time to receive any response. When someone finally rep****, I was told a courier would collect the damaged shoes. It has now been a month and I am still waiting. No collection, no update, and no resolution. This level of product quality and customer service is extremely disappointing. I will be escalating this matter to the Consumer Ombudsman if it is not resolved immediately. Regards
Helpful (0)
|Replies (0)IS
Irina S
1 reviews | Active since Jan 2020
11 Mar 2026, 17:01
Pathetic service and product
If I had the option, I would give 0 stars. The shoes cracked after only two weeks of purchase, which is completely unacceptable. I contacted your online support and it took a very long time to receive any response. When someone finally rep****, I was told a courier would collect the damaged shoes. It has now been a month and I am still waiting. No collection, no update, and no resolution. This level of product quality and customer service is extremely disappointing. I will be escalating this matter to the Consumer Ombudsman if it is not resolved immediately. Regards
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amanda K
1 reviews | Active since Jan 2020
7 Mar 2026, 07:56
Order delayed
I made an order on the 1st March and there has not been any update.Tried to track my order but there has not been any update no movement.I ordered 6 pair of shoes.I am disappointed and I have sent an email to customer service but no response.Can someone give me an update of my order!!!
Helpful (0)
|Replies (0)aK
amanda K
1 reviews | Active since Jan 2020
7 Mar 2026, 07:56
Order delayed
I made an order on the 1st March and there has not been any update.Tried to track my order but there has not been any update no movement.I ordered 6 pair of shoes.I am disappointed and I have sent an email to customer service but no response.Can someone give me an update of my order!!!
0
Replies (0)M
Malose
1 reviews | Active since Jan 2020
4 Mar 2026, 10:27
Excellent Service and Speedy Delivery!
Overall, I’m extremely happy with their service! I ordered two pairs of shoes on 02 March 2026, and by the 4th, my order had already arrived. That’s impressively fast delivery! I’m more than satisfied with my purchase and will definitely be ordering more from this store. Highly recommended!
Helpful (0)
|Replies (0)M
Malose
1 reviews | Active since Jan 2020
4 Mar 2026, 10:27
Excellent Service and Speedy Delivery!
Overall, I’m extremely happy with their service! I ordered two pairs of shoes on 02 March 2026, and by the 4th, my order had already arrived. That’s impressively fast delivery! I’m more than satisfied with my purchase and will definitely be ordering more from this store. Highly recommended!
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Replies (0)KK