Shoebox Online
3.9|169 reviews
Responds in 174 hours 30 min
LM
Lerato M
1 reviews | Active since Member
25 May 2026, 12:31
Service Levels are poor!!! (Refund or Returns Process its nightmare )
If I had the option, I would give 0 stars! The shoe heel after only 2 of purchase whlist i wearing it at a function , which is completely unacceptable and embarassing for me ! I contacted your online support and took a very long time to receive any response. To date im still waiying for someone reply. Its been over a week now and I am still waiting. No collection, no update, and no resolution.
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Replies (1)Shoebox Online's replyOfficial
25 May 2026, 13:31Hi Lerato, apologies for your experience. We have tried to reach out but got no reply. We sent you a mail on the 19th asking for you to send us photos of the damage and we haven't received a reply. We unfortunately cannot assist you further until we get more info. Please email us back and we will be happy to assist further <3
Best regards,
Shoebox Online's reply25 May 2026, 13:31
Official
Hi Lerato, apologies for your experience. We have tried to reach out but got no reply. We sent you a mail on the 19th asking for you to send us photos of the damage and we haven't received a reply. We unfortunately cannot assist you further until we get more info. Please email us back and we will be happy to assist further <3
Best regards,