Studio 88
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Studio 88 faces significant challenges across nearly all dimensions of customer experience. While a handful of named employees earn genuine praise for going above and beyond, the overwhelming pattern is one of refused refunds, defective products, rude staff interactions, and dysfunctional billing processes. Delivery and fulfilment issues, though less frequently mentioned, also cause frustration when they arise.
Top Strengths:
- •Customer Service & Support: Named employees like Rencia Phillip, Jayson Irwin, Nondumiso, Tarquin Cotton, and Makhosonke Nkosi are repeatedly celebrated for professionalism and going the extra mile, creating pockets of excellent service.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Fashion & Clothing
29 hours 58 minutesAverage Time To Reply
-56 NPSRecommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 19 hours 6 min to reply
TrustIndex
0
Score
Ranking
#13
in Fashion & Clothing
Avg Reply
29 hours 58 minutes
NPS Score
-56
Recommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 19 hours 6 min to reply
Review Distribution
2.1|72 Reviews
May '25 - Apr '26
5(25.4%)
4(1.5%)
3(1.5%)
2(1.5%)
1(70.2%)
5(25.4%)
4(1.5%)
3(1.5%)
2(1.5%)
1(70.2%)
Recent reviews (72)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
RD
Rosenique D
1 reviews | Active since Jan 2020
18 Mar 2026, 18:19
I had an absolutely outstanding experience with the customer service at Studio 88
I had an absolutely outstanding experience with the customer service at Studio 88. Maria Risimati went above and beyond to assist me in getting my package delivered in the fastest way possible. From the very beginning, she maintained consistent communication, keeping me updated every step of the way, which gave me so much peace of mind. Her professionalism, efficiency, and genuine willingness to help truly stood out. It’s rare to come across someone so dedicated to ensuring a customer is satisfied. Because of her, what could have been a stressful situation turned into a smooth and pleasant experience. Thank you, Maria, for your exceptional service—you are truly an asset to the team!
Helpful (0)
|Replies (0)RD
Rosenique D
1 reviews | Active since Jan 2020
18 Mar 2026, 18:19
I had an absolutely outstanding experience with the customer service at Studio 88
I had an absolutely outstanding experience with the customer service at Studio 88. Maria Risimati went above and beyond to assist me in getting my package delivered in the fastest way possible. From the very beginning, she maintained consistent communication, keeping me updated every step of the way, which gave me so much peace of mind. Her professionalism, efficiency, and genuine willingness to help truly stood out. It’s rare to come across someone so dedicated to ensuring a customer is satisfied. Because of her, what could have been a stressful situation turned into a smooth and pleasant experience. Thank you, Maria, for your exceptional service—you are truly an asset to the team!
0
Replies (0)N
Naso
1 reviews | Active since Jan 2020
13 Mar 2026, 12:43
I am so very pleased with the fast service,from the day I send an email requesting a return and refund,the respond was so quick👌it was less than 30minutes
I am so very pleased with the fast service,from the day I send an email requesting a return and refund,the respond was so quick👌it was less than 30minutes. I was updated with every process of the return.
Helpful (0)
|Replies (0)N
Naso
1 reviews | Active since Jan 2020
13 Mar 2026, 12:43
I am so very pleased with the fast service,from the day I send an email requesting a return and refund,the respond was so quick👌it was less than 30minutes
I am so very pleased with the fast service,from the day I send an email requesting a return and refund,the respond was so quick👌it was less than 30minutes. I was updated with every process of the return.
0
Replies (0)LK
Lesedi K
1 reviews | Active since Jan 2020
5 Mar 2026, 10:45
Studio 88 poor quality jeans
Bought a pair of jeans 2months back and wore them for the first time yesterday and these jeans where ripping (in my crotch area) noticed a small rip in the morning and it seem to get larger by lunch time and by the time I got him the jeans where ripped both in the front and back of my right thigh. The jeans are clearly poor quality for them to be ripping on my first wear.
Helpful (0)
|Replies (0)LK
Lesedi K
1 reviews | Active since Jan 2020
5 Mar 2026, 10:45
Studio 88 poor quality jeans
Bought a pair of jeans 2months back and wore them for the first time yesterday and these jeans where ripping (in my crotch area) noticed a small rip in the morning and it seem to get larger by lunch time and by the time I got him the jeans where ripped both in the front and back of my right thigh. The jeans are clearly poor quality for them to be ripping on my first wear.
0
Replies (0)MN
Marsh N
1 reviews | Active since Jan 2020
4 Mar 2026, 14:02
Terrible Customer Service – Refund Delayed
I visited Studio 88 Midrand yesterday to get a refund for sneakers. They said they couldn’t help me because the payment was “cashed up.” They promised to transfer the money to my account by 14:00 today, but at 15:00 I had to follow up, and they kept changing the time — first 16:00, then 18:00. I still don’t know if I will get my refund. Terrible customer service and very frustrating experience
Helpful (0)
|Replies (0)MN
Marsh N
1 reviews | Active since Jan 2020
4 Mar 2026, 14:02
Terrible Customer Service – Refund Delayed
I visited Studio 88 Midrand yesterday to get a refund for sneakers. They said they couldn’t help me because the payment was “cashed up.” They promised to transfer the money to my account by 14:00 today, but at 15:00 I had to follow up, and they kept changing the time — first 16:00, then 18:00. I still don’t know if I will get my refund. Terrible customer service and very frustrating experience
0
Replies (0)V
Valentia
1 reviews | Active since Jan 2020
19 Feb 2026, 11:30
I had problem of rev...
I had problem of reversing double charges debit for 2 months now but since I asked this consultant number stating sharing my issue it’s got sorted within 3 days and he’s very helpful and patient thank you 🙏
Helpful (0)
|Replies (0)V
Valentia
1 reviews | Active since Jan 2020
19 Feb 2026, 11:30
I had problem of rev...
I had problem of reversing double charges debit for 2 months now but since I asked this consultant number stating sharing my issue it’s got sorted within 3 days and he’s very helpful and patient thank you 🙏
0
Replies (0)M
Mahali
1 reviews | Active since Jan 2020
10 Feb 2026, 06:49
An employee of yours who goes by the name Makhosonke Nkosi helped me get my refund back
An employee of yours who goes by the name Makhosonke Nkosi helped me get my refund back. The process was becoming tedious but he made sure that the matter is resolved.
Helpful (0)
|Replies (0)M
Mahali
1 reviews | Active since Jan 2020
10 Feb 2026, 06:49
An employee of yours who goes by the name Makhosonke Nkosi helped me get my refund back
An employee of yours who goes by the name Makhosonke Nkosi helped me get my refund back. The process was becoming tedious but he made sure that the matter is resolved.
0
Replies (0)MM
MR
Mzwakhe R
1 reviews | Active since Jan 2020
26 Jan 2026, 14:11
I bought a pair of Adidas for +-R1600 in November 2025, washed them for the 1st time in January 2026, one shoe got a tear after the 1st wash wash, I took the shoes back, with the proof of purchase and was advised the matter will be communicated with with
Poor quality shoes and bad service on item return policy
Helpful (0)
|Replies (0)MR
Mzwakhe R
1 reviews | Active since Jan 2020
26 Jan 2026, 14:11
I bought a pair of Adidas for +-R1600 in November 2025, washed them for the 1st time in January 2026, one shoe got a tear after the 1st wash wash, I took the shoes back, with the proof of purchase and was advised the matter will be communicated with with
Poor quality shoes and bad service on item return policy
0
Replies (0)