S8
Studio 88
Verified Business
S8
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Studio 88 shows a deeply polarised customer experience. Standout head office agents and select store staff earn glowing praise, but recurring complaints about refund delays, defective sneakers, layby disputes, and rude store managers dominate negative feedback. Customers frequently cite stores having no cash for refunds, products tearing on first wear, and unprofessional conduct that erodes trust in the brand.
TrustIndex
4.2
Ranking
#5
in Fashion & Clothing
NPS Score
-53
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Studio 88 shows a deeply polarised customer experience. Standout staff members earn glowing praise for going above and beyond, yet a heavy volume of complaints centres on refund delays, defective products, store-level rudeness, and unresolved laybyes. The brand's reputation hinges almost entirely on which branch and which employee a customer encounters.
The most common complaint about Studio 88, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Service experiences swing between exceptional named staff like Rencia, Jayson, Maria and Nondumiso, and shocking encounters with rude managers, gossiping cashiers, and staff ignoring calls. Customer Service & Support (2.0) is highly inconsistent across branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am very disappointed with the service I got at Studio 88 Fourways mall, I lay-buy a few items with them, I was never told the turnaround time to finish my lay-buy today i go to the store after 4 months of lay buy they telling me that my lay buy is not on the system and I want my refund
1 reviews | Active since Jan 2020
I am very disappointed with the service I got at Studio 88 Fourways mall, I lay-buy a few items with them, I was never told the turnaround time to finish my lay-buy today i go to the store after 4 months of lay buy they telling me that my lay buy is not on the system and I want my refund
1 reviews | Active since Jan 2020
Do not buy from any studio 88. They are quick to take your money but when you have to return something it's a complete nightmare. They only refund in cash which is good but they never have any. No reserves. Nothing. I phoned 8 stores in Johannesburg and they all told me they have no cash because it's a slow week for them. How is that my fault exactly? They have also said that they don't do refunds to cards. So how am I supposed to get my money now
1 reviews | Active since Jan 2020
Do not buy from any studio 88. They are quick to take your money but when you have to return something it's a complete nightmare. They only refund in cash which is good but they never have any. No reserves. Nothing. I phoned 8 stores in Johannesburg and they all told me they have no cash because it's a slow week for them. How is that my fault exactly? They have also said that they don't do refunds to cards. So how am I supposed to get my money now
1 reviews | Active since Jan 2020
Wow Ross went all out just for me to get the sneakers i wanted im greatful, clearly shows that studio 88 his workers have customer service very well thanks again, just little bit of explain as customers we are not the same, some the aftr what they saw to others, and other they want whats in their hearts, Studio 88 in kuilsriver big up and big up
1 reviews | Active since Jan 2020
Wow Ross went all out just for me to get the sneakers i wanted im greatful, clearly shows that studio 88 his workers have customer service very well thanks again, just little bit of explain as customers we are not the same, some the aftr what they saw to others, and other they want whats in their hearts, Studio 88 in kuilsriver big up and big up
1 reviews | Active since Jan 2020
I made a maybe with them and I lost my laybye slip, i was unable to take out that laybye using my ID, I was informed to bring the slip that I had lost, but every time I made a new laybye the previous one still reflects on their system as an active laybye. Which I find to be unfair.
1 reviews | Active since Jan 2020
I made a maybe with them and I lost my laybye slip, i was unable to take out that laybye using my ID, I was informed to bring the slip that I had lost, but every time I made a new laybye the previous one still reflects on their system as an active laybye. Which I find to be unfair.
1 reviews | Active since Jan 2020
Bought a bag in January the bag's strap started breaking took it back was told to wait 48 hours I waited now they tell me I must wait again how long for this time I don't know so please anyone don't go to studio 88 campus Square
1 reviews | Active since Jan 2020
Bought a bag in January the bag's strap started breaking took it back was told to wait 48 hours I waited now they tell me I must wait again how long for this time I don't know so please anyone don't go to studio 88 campus Square
Studio 88 scores 2 out of 5 on Hellopeter's AI analysis of service quality in Fashion & Clothing, compared to the Fashion & Clothing industry average of 1.4. Their strongest theme is In-Store Service (2.6); their weakest is Returns & Refunds (1.6). The top AI-rated Fashion & Clothing business on Hellopeter is Studio 88 (2). How is the AI Score calculated? →
Studio 88 has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 65 reviews in the last 12 months. Hellopeter has tracked Studio 88 across 682 total reviews. How is the TrustIndex calculated? →