Cartrack

Based on recent customer reviews, Cartrack shows a sharply divided customer experience. Frontline control room agents earn consistent praise for rapid carwatch and power-alert callbacks, with named consultants frequently recognised. However, billing disputes, cancellation traps, unauthorised debits and unresolved device faults dominate negative feedback. Emergency response works well in real incidents, but contract handling and after-sales accountability create deep frustration for long-term clients.

Cartrack's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Communication. Control room agents respond within seconds to carwatch and power alerts, with customers frequently naming individual consultants like Lucricia Maje, Saritha Skosana and Boitumelo Motingoe for friendly, professional handling of routine queries and unit tests.