MT
mmapheko T
Active since Jan 2020
6
Reviews
0
Industries
Reviews
6 reviews4 days ago
Dealt with Kagiso May, exceptional service
Dealt with Kagiso May, exceptional service. Keep up the good work
1 reply
12 months ago
Rain internet services-disappointment
I logged a ticket with rain on the 2 June 2025 regarding the disconnection of my internet services. I paid on the 23 May 2025 and my payment was not allocated and they don't even have a number that you can call. You must chat with an AI robot. Today is the 4th no response no nothing. What a disappointment. I made follow ups over and over again.
8 replies
54 months ago
Bad, poor service
I took out a car insurance policy but later cancelled it. But the cancellation was not implemented and actioned and so month end they debited my account. I called and asked why and they said my policy is still active and so they cancelled and i requested a refund and i was told it would take 7 days. Its now over 7 days, when i call im being told someone will call me. My emails are not being attended to. Till today no refund, no response. All i get is an automated response email. You will be hearing from my lawyers. You giving me a run around with my money.
2 replies
61 months ago
Nhlanhla mabizela
Would like to send out a message of gratitude to Nhlanhla Mabizela. Keep up the good work, very friendly guy, great customer service. Please make him the manager, i think he is capable of changing how we view customer service in general.
1 reply
66 months ago
Vertex solutions sucks
I asked for a settlement letter from Vertex for my Capfin account and i paid the settlement amount on the 25 November 2020, when i called to ask for a paid up letter i was told the account has a balance which is the discount that they gave me and they 1st have to write it off then i would get a paid up letter. I was told this process would take 5 to 7 days, and those days have gone past and im still waiting. The amount is still showing. I am applying for a place to stay and they need the paid up letter from vertex to see that i dd pay it off but they are being crooks about it. If i dnt get that letter i have no place to stay. Your service sucks. I paid up my account, and if u cant bring my account to zero then give me back my money i will go and pay Capfin myself. You really can frustrate a person. What you are doing is not ok at all. If i do not get my paid up letter today, i am going to sue you. That is my hard earned money that i paid. If u wont be able to bring my account to zero then bring it back. Your 5-7days is up and im fed up.
1 reply
77 months ago
Exceptional customer service and handling
I had a fantastic experience when I was assisted by Thabo Molelekoa. I would like to thank you for handling my queries and taking time to really listen to my concerns so well and giving me the best solution to make the correct decision of buying the product. Your professional attitude of dealing with your customers deserves recognition. I once again would like to express my gratitude of thanks for giving me such a fantastic customer service experience, and I wish that you and your organization shall maintain the same in the future also.
1 reply
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (50%)