CCD Couriers
Claimed Business
Transportation & Logistics|1.6|226 Reviews (last 12 months)|This business does not respond to reviews
CCD Couriers
Claimed Business
226 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, CCD Couriers struggles significantly across all core service dimensions. Customers consistently describe missed delivery windows, hostile or indifferent call centre interactions, and a near-total absence of proactive communication. While a small cluster of positive reviews highlights individual drivers and agents who deliver professionally and on time, the overwhelming pattern points to systemic operational failures that damage both CCD's reputation and that of its client brands like FNB, Rain, and Capitec.
Top Strengths:
- •Customer Service & Support: A handful of reviews praise named agents like Elias Tshepo, Chumani Nompondo, and Unathi for professionalism and patience, but these are rare exceptions within an overwhelmingly negative pattern.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4.5Trustindex Rating
#6Ranked In Couriers & Delivery
7 hours 22 minutesAverage Time To Reply
-69 NPSRecommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 7 hours 17 min to reply
TrustIndex
4.5
Score
Ranking
#6
in Couriers & Delivery
Avg Reply
7 hours 22 minutes
NPS Score
-69
Recommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 7 hours 17 min to reply
Review Distribution
1.6|226 Reviews
May '25 - Apr '26
5(16.1%)
4(0%)
3(0%)
2(1.6%)
1(82.4%)
5(16.1%)
4(0%)
3(0%)
2(1.6%)
1(82.4%)
Recent reviews (226)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
KJ
Kayden J
1 reviews | Active since Jan 2020
17 Mar 2026, 13:46
HORRIBLE SERVICE!!!!!
HORRIBLE SERVICE EVER!!! I regret everything about dealing with this company they kept on saying they called me they can't reach me, if only I knew I wouldn't have purchased anything that comes with CCD courier, their call centre also provide with horrible service....still waiting for my delivery even today I don't know how many times they reschedule the delivery
Helpful (0)
|Replies (0)KJ
Kayden J
1 reviews | Active since Jan 2020
17 Mar 2026, 13:46
HORRIBLE SERVICE!!!!!
HORRIBLE SERVICE EVER!!! I regret everything about dealing with this company they kept on saying they called me they can't reach me, if only I knew I wouldn't have purchased anything that comes with CCD courier, their call centre also provide with horrible service....still waiting for my delivery even today I don't know how many times they reschedule the delivery
0
Replies (0)RC
Roxandrew C
1 reviews | Active since Jan 2020
12 Mar 2026, 10:52
Useless beyond believe
Made a appointment between 10 and 12 because I have to go to work at 12:45 they have not kept to their time I had to leave to work I did call them was told they were going to call back but still waiting ****en useless rain should get new couriers that are professional and that communicate with customers while keeping their appointments
Helpful (0)
|Replies (0)RC
Roxandrew C
1 reviews | Active since Jan 2020
12 Mar 2026, 10:52
Useless beyond believe
Made a appointment between 10 and 12 because I have to go to work at 12:45 they have not kept to their time I had to leave to work I did call them was told they were going to call back but still waiting ****en useless rain should get new couriers that are professional and that communicate with customers while keeping their appointments
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Replies (0)JM
Junaid M
1 reviews | Active since Jan 2020
12 Mar 2026, 06:40
Horrible Service!!!
Their service, is horrible. Cant hear them when they are calling me but when I return the call there is no issue, they blame it on Network issues, for such a big company that is unprofessional and pathetic. Their delivery guys are so unprofessional and RAINGO should rethink about doing business with them!
Helpful (0)
|Replies (0)JM
Junaid M
1 reviews | Active since Jan 2020
12 Mar 2026, 06:40
Horrible Service!!!
Their service, is horrible. Cant hear them when they are calling me but when I return the call there is no issue, they blame it on Network issues, for such a big company that is unprofessional and pathetic. Their delivery guys are so unprofessional and RAINGO should rethink about doing business with them!
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Replies (0)DM
Dimpho M
1 reviews | Active since Jan 2020
11 Mar 2026, 19:24
Poor Service and Delayed Delivery – Still Waiting for My Yoco Kumo Machine
I placed an order for a Yoco Kumo card machine on the 28th of February for my business, Hibi Glow Organics. My delivery was scheduled for the 4th of March through CCD Couriers, but the delivery never happened. On the 4th of March, I received an SMS saying my delivery was scheduled. Later that same day, I received another SMS claiming the courier tried to contact me but could not reach me. This was not true because I never received any phone call from the courier. I then had to contact CCD Couriers myself to find out what was going on. They told me to contact Yoco. When I contacted Yoco, I was told that the Kumo machines were out of stock. On the 10th of March, CCD Couriers called me again asking if they could schedule the delivery for the 11th of March. I agreed and made sure I would be available. I also received an SMS confirming delivery between 8:00 a.m. and 12:00 p.m. on the 11th of March. Unfortunately, after 12:00 p.m., there was still no delivery and no communication from anyone. Once again, I had to call CCD Couriers myself, and once again I was told to contact Yoco. When I contacted Yoco, they told me they now have stock and believe my machine is on the way. It is now 9:00 p.m. on the 11th of March and I still have not received my machine, and my issue is still unresolved. This situation is extremely frustrating because this machine is important for my business operations. The lack of communication and accountability between Yoco and CCD Couriers is very disappointing. I would appreciate urgent assistance and a clear update on when I will actually receive my machine.
Helpful (0)
|Replies (0)DM
Dimpho M
1 reviews | Active since Jan 2020
11 Mar 2026, 19:24
Poor Service and Delayed Delivery – Still Waiting for My Yoco Kumo Machine
I placed an order for a Yoco Kumo card machine on the 28th of February for my business, Hibi Glow Organics. My delivery was scheduled for the 4th of March through CCD Couriers, but the delivery never happened. On the 4th of March, I received an SMS saying my delivery was scheduled. Later that same day, I received another SMS claiming the courier tried to contact me but could not reach me. This was not true because I never received any phone call from the courier. I then had to contact CCD Couriers myself to find out what was going on. They told me to contact Yoco. When I contacted Yoco, I was told that the Kumo machines were out of stock. On the 10th of March, CCD Couriers called me again asking if they could schedule the delivery for the 11th of March. I agreed and made sure I would be available. I also received an SMS confirming delivery between 8:00 a.m. and 12:00 p.m. on the 11th of March. Unfortunately, after 12:00 p.m., there was still no delivery and no communication from anyone. Once again, I had to call CCD Couriers myself, and once again I was told to contact Yoco. When I contacted Yoco, they told me they now have stock and believe my machine is on the way. It is now 9:00 p.m. on the 11th of March and I still have not received my machine, and my issue is still unresolved. This situation is extremely frustrating because this machine is important for my business operations. The lack of communication and accountability between Yoco and CCD Couriers is very disappointing. I would appreciate urgent assistance and a clear update on when I will actually receive my machine.
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Replies (0)SM
Sweetness M
1 reviews | Active since Jan 2020
11 Mar 2026, 10:35
HORREBLE SERVICE A NIGHTMARE
Gooday The service is horrible its been days I have been begging them to delivery my sons Wi-Fi instead they are making me do their jobs they have been sending us back and forth telling we must call the courier as if we are the one who choose this courier when you call the courier they said it's not them who are delaying its the courier when you call the courier they said it's not them its rain they are waiting for them to do Require quality check on the product so that they can deliver even the courier is sending me back to them how pathetic is that I am like an employee between courier and them mean time their staff are seating the doing nothing who is reimbursing for my Air time calling them LEILA from rain is been assisting me but nothing is showing that is assisting Karabo ,Mayite they were also assisting from courier but clearly everyone is just getting a fat check for nothing .We even made double payment we are not owing them anything but still not getting the service we require as customer we are treated as **** and employed by them making me call between the 2 of its more than 1 week doing the same thing PLEASE IF THERE'S ANY SERVICE PROVIDER FOR WIFI HELP ME ITS GOING TO BE A SECOND WEEK WITH NO INTERNET ALL RAIN EMPLOYES & CCD COURIERS THEY ARE USLESS CANT EVEN THINK OUT OF THE BOX TO ASSIST CUSTOMERS THE COURIER WAS ALSO SUPPOSED TO PUSH RAIN FOR BETTER SERVICE BUT NOTHING THIS ARE MY REFRENCES FROM RAIN BUT NOTHING IS DONE #44689918 #44760430 #44795892 ALL THIS ARE ESCALITION REFRENCES EVEN THEIR MANANGER ARE USSLESS ALL OF THEM
Helpful (0)
|Replies (0)SM
Sweetness M
1 reviews | Active since Jan 2020
11 Mar 2026, 10:35
HORREBLE SERVICE A NIGHTMARE
Gooday The service is horrible its been days I have been begging them to delivery my sons Wi-Fi instead they are making me do their jobs they have been sending us back and forth telling we must call the courier as if we are the one who choose this courier when you call the courier they said it's not them who are delaying its the courier when you call the courier they said it's not them its rain they are waiting for them to do Require quality check on the product so that they can deliver even the courier is sending me back to them how pathetic is that I am like an employee between courier and them mean time their staff are seating the doing nothing who is reimbursing for my Air time calling them LEILA from rain is been assisting me but nothing is showing that is assisting Karabo ,Mayite they were also assisting from courier but clearly everyone is just getting a fat check for nothing .We even made double payment we are not owing them anything but still not getting the service we require as customer we are treated as **** and employed by them making me call between the 2 of its more than 1 week doing the same thing PLEASE IF THERE'S ANY SERVICE PROVIDER FOR WIFI HELP ME ITS GOING TO BE A SECOND WEEK WITH NO INTERNET ALL RAIN EMPLOYES & CCD COURIERS THEY ARE USLESS CANT EVEN THINK OUT OF THE BOX TO ASSIST CUSTOMERS THE COURIER WAS ALSO SUPPOSED TO PUSH RAIN FOR BETTER SERVICE BUT NOTHING THIS ARE MY REFRENCES FROM RAIN BUT NOTHING IS DONE #44689918 #44760430 #44795892 ALL THIS ARE ESCALITION REFRENCES EVEN THEIR MANANGER ARE USSLESS ALL OF THEM
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Replies (0)TD
Tilla D
1 reviews | Active since Jan 2020
10 Mar 2026, 15:00
Wasting my time and gives me one hell of a headache.
This has been the most frustrating experience that i had for the first time ever with a courier company. Their drivers are rude and impatient. Their sms's say COPY of id and proof and if you provide that they dont want to give your parcel without original. And if you ask if they can please wait for 5minutes for you to provide the original, then the driver says no i cant wait and even when you still talk he drives off.. Worst experience ever. Then when you phone the offices to report it, they only listen to their employees that is totally wrong... You as a customer must wait the whole day for them cause they dont give a specific time and if you ask them for 5minutes they refuse.. I personally will never use them again
Helpful (0)
|Replies (0)TD
Tilla D
1 reviews | Active since Jan 2020
10 Mar 2026, 15:00
Wasting my time and gives me one hell of a headache.
This has been the most frustrating experience that i had for the first time ever with a courier company. Their drivers are rude and impatient. Their sms's say COPY of id and proof and if you provide that they dont want to give your parcel without original. And if you ask if they can please wait for 5minutes for you to provide the original, then the driver says no i cant wait and even when you still talk he drives off.. Worst experience ever. Then when you phone the offices to report it, they only listen to their employees that is totally wrong... You as a customer must wait the whole day for them cause they dont give a specific time and if you ask them for 5minutes they refuse.. I personally will never use them again
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Replies (0)cC
caren C
1 reviews | Active since Jan 2020
10 Mar 2026, 14:23
Absa and CCD Couriers: Zero flexibility and poor service for professional clients
I am extremely disappointed with the service regarding the replacement of my Absa credit card following a ***** incident last weekend. While the ***** department was efficient in stopping my card, the delivery process through CCD Couriers has been an absolute nightmare. As a psychologist, my time is structured around patient sessions. Despite explaining my availability clearly, CCD Couriers calls me up to three times a day but refuses to schedule a delivery during my open slots. To make matters worse, they refuse to allow my husband to sign for the card with my authorization—something Standard Bank allowed without any issue just last month. Because Absa and CCD are unwilling to accommodate a working professional’s schedule, I am now forced to block out an entire Thursday next week, losing a whole morning of work and turning away patients who need help. It is ridiculous that I have to wait two weeks for a card simply because the bank's courier service expects the client to revolve around their schedule, rather than the other way around. If this is how Absa treats its long-standing clients, I am seriously reconsidering keeping my accounts with them. I expect a bank to provide solutions, not create more hurdles. Caren Combrink 0828936921
Helpful (0)
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caren C
1 reviews | Active since Jan 2020
10 Mar 2026, 14:23
Absa and CCD Couriers: Zero flexibility and poor service for professional clients
I am extremely disappointed with the service regarding the replacement of my Absa credit card following a ***** incident last weekend. While the ***** department was efficient in stopping my card, the delivery process through CCD Couriers has been an absolute nightmare. As a psychologist, my time is structured around patient sessions. Despite explaining my availability clearly, CCD Couriers calls me up to three times a day but refuses to schedule a delivery during my open slots. To make matters worse, they refuse to allow my husband to sign for the card with my authorization—something Standard Bank allowed without any issue just last month. Because Absa and CCD are unwilling to accommodate a working professional’s schedule, I am now forced to block out an entire Thursday next week, losing a whole morning of work and turning away patients who need help. It is ridiculous that I have to wait two weeks for a card simply because the bank's courier service expects the client to revolve around their schedule, rather than the other way around. If this is how Absa treats its long-standing clients, I am seriously reconsidering keeping my accounts with them. I expect a bank to provide solutions, not create more hurdles. Caren Combrink 0828936921
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Replies (0)aN
ayolisiwe N
1 reviews | Active since Jan 2020
10 Mar 2026, 06:26
MY RAIN DELIVERY
I was simply asking their courier to reschedule their time slot, and they told me I can't do it the same day, while they didn't give me any other options they told me they can only deliver for me next week Thursday while the deliver had to come today. now I have to wait that long because they can't rearrange the time slot .
Helpful (0)
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ayolisiwe N
1 reviews | Active since Jan 2020
10 Mar 2026, 06:26
MY RAIN DELIVERY
I was simply asking their courier to reschedule their time slot, and they told me I can't do it the same day, while they didn't give me any other options they told me they can only deliver for me next week Thursday while the deliver had to come today. now I have to wait that long because they can't rearrange the time slot .
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Replies (0)