Hollard Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hollard Insurance delivers a polarised experience. Many customers praise rapid roadside assistance, professional consultants, and smooth claim processes when things go right. However, a substantial portion describe protracted claim disputes, rejections citing wear and tear, debit order issues after cancellation, and poor communication. The gap between excellent and dismal experiences defines the brand impression across all measured themes.
TrustIndex
7
NPS Score
9
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, Hollard Insurance delivers a polarised experience. Many customers praise rapid roadside assistance, professional consultants, and smooth claim processes when things go right. However, a substantial portion describe protracted claim disputes, rejections citing wear and tear, debit order issues after cancellation, and poor communication. The gap between excellent and dismal experiences defines the brand impression across all measured themes.
Hollard Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (3.2) sees frequent named praise for consultants like Virginia Rasodi, Clare, Elizabeth Mawunda, Brian Ndlovu and Jacques. Customers describe empathy, professionalism and dedication during stressful events, though a minority encountered rude or dismissive handlers who escalated frustration.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Hi there...thank you kindly for your fast and oh so efficient service...your road side assist guy Nicholas was so good ..got to me in a matter of less than 5 minutes..he was kind..helpful..efficient and very considerate..thank you again to the Hollard Team for such exemplary service and conduct
1 reviews | Active since May 2026
Hi there...thank you kindly for your fast and oh so efficient service...your road side assist guy Nicholas was so good ..got to me in a matter of less than 5 minutes..he was kind..helpful..efficient and very considerate..thank you again to the Hollard Team for such exemplary service and conduct
1 reviews | Active since May 2021
I had shortlisted Hollard for business insurance, but my experience with them has been nothing short of appalling. My issues began last year with an accident claim that, to this day, remains unresolved. The first agent I dealt with had extremely poor communication skills, and I spent weeks following up with someone who responded to emails as if it were a side hobby. I eventually had to find out, through my own research, who to escalate the matter to before being assigned a new agent. Throughout the process, I was asked to submit documents in fragments, as if the company had no standard procedure for handling claims. Despite sending everything as requested, I have received no acknowledgement or response to multiple emails. Even after escalating to three higher-level agents, there has been no reply. It feels unreasonable to expect clients to act as private investigators to track down contacts and follow up endlessly. The lack of communication and apparent delays suggest ********* tactics to avoid paying out claims. I would strongly caution anyone considering Hollard for insurance. My experience has been incredibly frustrating, unprofessional, and unresolved.
1 reviews | Active since May 2021
I had shortlisted Hollard for business insurance, but my experience with them has been nothing short of appalling. My issues began last year with an accident claim that, to this day, remains unresolved. The first agent I dealt with had extremely poor communication skills, and I spent weeks following up with someone who responded to emails as if it were a side hobby. I eventually had to find out, through my own research, who to escalate the matter to before being assigned a new agent. Throughout the process, I was asked to submit documents in fragments, as if the company had no standard procedure for handling claims. Despite sending everything as requested, I have received no acknowledgement or response to multiple emails. Even after escalating to three higher-level agents, there has been no reply. It feels unreasonable to expect clients to act as private investigators to track down contacts and follow up endlessly. The lack of communication and apparent delays suggest ********* tactics to avoid paying out claims. I would strongly caution anyone considering Hollard for insurance. My experience has been incredibly frustrating, unprofessional, and unresolved.
1 reviews | Active since Jun 2017
I logged a claim with my personal broker on the 13th of April 2026. He submitted my claim to Hollard but almost 6 weeks have passed (today is May 21st) without even a claim number or any communication from Hollard. My broker often follows up but with no luck getting feedback. Not at all satisfied with the service Hollard provides. Their service is pathetic, to say the least. I WILL NOT RECOMMEND THEM TO ANYONE !!!.
1 reviews | Active since Jun 2017
I logged a claim with my personal broker on the 13th of April 2026. He submitted my claim to Hollard but almost 6 weeks have passed (today is May 21st) without even a claim number or any communication from Hollard. My broker often follows up but with no luck getting feedback. Not at all satisfied with the service Hollard provides. Their service is pathetic, to say the least. I WILL NOT RECOMMEND THEM TO ANYONE !!!.
1 reviews | Active since Feb 2026
Charlotte Ntshudisane “I would like to express my sincere appreciation for the exceptional service provided. Your professionalism, dedication, and willingness to go above and beyond were truly commendable.” “Thank you for your outstanding assistance and commitment to excellence. Your extra effort and attention to detail made a significant difference and were greatly appreciated.”
1 reviews | Active since Feb 2026
Charlotte Ntshudisane “I would like to express my sincere appreciation for the exceptional service provided. Your professionalism, dedication, and willingness to go above and beyond were truly commendable.” “Thank you for your outstanding assistance and commitment to excellence. Your extra effort and attention to detail made a significant difference and were greatly appreciated.”
1 reviews | Active since Feb 2019
My husband and I booked a trip with MSC Cruise but unfortunately we could not go as my husband was involved in an accident and had multiple complications that led to him being hospitalised multiple times that on the day of embankment, he was hospitalised. I then cancelled the trip and was advised that I need to claim with Hollard Insurance. That’s when the nightmare began. At first I called their call centre and they advised that every is logged on their website. I did that but then it would request me to attach documents of which some I don’t have. I then sent them an email with the documents that I have but then they rep**** with a guide on how to lodge a claim online even though I had explained that I’m finding it difficult to submit the claim. It was so useless as still I could not submit my claim as it still needed documents that I do not have. I ended up uploading blank documents just to submit the claim. It is so frustrating because I now have to deal with their useless website while my husband is laying on the hospital bed. HTC01121-04-26 HTC01199-05-26
1 reviews | Active since Feb 2019
My husband and I booked a trip with MSC Cruise but unfortunately we could not go as my husband was involved in an accident and had multiple complications that led to him being hospitalised multiple times that on the day of embankment, he was hospitalised. I then cancelled the trip and was advised that I need to claim with Hollard Insurance. That’s when the nightmare began. At first I called their call centre and they advised that every is logged on their website. I did that but then it would request me to attach documents of which some I don’t have. I then sent them an email with the documents that I have but then they rep**** with a guide on how to lodge a claim online even though I had explained that I’m finding it difficult to submit the claim. It was so useless as still I could not submit my claim as it still needed documents that I do not have. I ended up uploading blank documents just to submit the claim. It is so frustrating because I now have to deal with their useless website while my husband is laying on the hospital bed. HTC01121-04-26 HTC01199-05-26
1 reviews | Active since May 2026
Clare Lekgothoane at Hollard Insure South Africa Provided me with exceptional support.
1 reviews | Active since May 2026
Clare Lekgothoane at Hollard Insure South Africa Provided me with exceptional support.
The most common complaint about Hollard Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling (2.4) is the most contested area. Many customers report rejections citing wear and tear, lack of maintenance, or technicalities, alongside multi-month delays, repeated assessor disputes, and escalations to the Ombudsman. Positive claims experiences exist but are overshadowed by structural disputes.
Hollard Insurance has a TrustIndex of 7 out of 10 on Hellopeter, based on 132 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 34 min. Hellopeter has tracked Hollard Insurance across 3,439 total reviews. How is the TrustIndex calculated? →
