Hollard Insurance
Verified Business
Hollard Insurance
Verified Business
369 Reviews (last 12 months)
Responds in 4 hours 17 min
Performance(last 12 months):
6.3Trustindex Rating
#24Ranked In Home Insurance
4 hours 17 minutesAverage Time To Reply
-8 NPSRecommended: Unlikely
Replied to 77% of negative reviews
Typically takes less than 5 hours 11 min to reply
TrustIndex
6.3
Score
Ranking
#24
in Home Insurance
Avg Reply
4 hours 17 minutes
NPS Score
-8
Recommended: Unlikely
Replied to 77% of negative reviews
Typically takes less than 5 hours 11 min to reply
Review Distribution
2.4|369 Reviews
May '25 - Apr '26
5(32.1%)
4(3.2%)
3(0.9%)
2(1.2%)
1(62.7%)
5(32.1%)
4(3.2%)
3(0.9%)
2(1.2%)
1(62.7%)
Recent reviews (369)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Malcolm M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:39
Hollard refuses to pay for Fridge that is damaged due to Power Surges in my area, Proof etc given.
Hollard refuses to pay for Fridge that is damaged due to Power Surges in my area, Proof etc given. Matter is logged with the NFO, however we stuck without a fridge Since January 2026. Read below you will be astonished of the loop holes and the type of assessors that are sent to peoples Homes. (Long Read). • We were asked to get a damage report by our Broker LRA, Fridge Care was nominated. We called them in an they assessed the fridge as well as tried to ragas it however it was discovered that the damage was far worse that a Regas. It is the compressor & PC board, and this was due to power outages in our area of which i have sent proof to my Broker. We have been experiencing power Dips since December until current all proof sent. We also have Surge Protector Plug as well as a DB. The fridge had to be opened to Assess, A leak detector must be placed into the gas pipe to find a leak if this was the case. The top casing must be opened to assess the PC Board. Fridge Care do not have Xray Vision Cameras that can detect faults. They worked for hours to assess and find the fault, whereas Hollard technician found the fault before they got in. • Had I have known that after the damage report was sent Hollard will send their own assessor, we would have not gotten our own assessment and we would have saved the R950,00 that we paid. Why reinvent the wheel. So, as per my Broker I was to obtain the damage report, to Obtain the damage report the fridge needed to be stripped etc. • When Hollard sent their Assessor obviously, they had seen that the fridge was opened prior and tested and assessed. This is a **** as they probably wanted a private assessor to open the fridge so when they come, they can reject the claim from the driveway knowing that a previous assessment was conducted and sent. • Why was the Hollard assessor not appointed first? We were asked to get our own and it is not like we got a roadside technician we got a professional business were Hollard’s assessor was previously employed. • "A refrigerator compressor not starting after a power surge is often caused by a tripped overload protector, a fried start relay, or a damaged main control board" Ask AI. • Fridge care spent 5 hours to assess the Damage how can Sagren come to a conclusion in 3 minutes, he did not come with a computer or AI or machines he came with his eyes and one *****driver. • AI Overview • A refrigerator compressor failure due to a power surge is a common insurance claim, particularly following load shedding or sudden power outages, where voltage spikes fry the compressor or its starting components. Insurance policies generally cover this damage under home contents insurance. • Hollard’s technician’s gauges reflect not read BECAUSE the gauge is not connected to anything. • Refer image below, obviously there will be a reading, The Claim Does Not State that the Fridge does not come on, it states it does not cool (Compressor and or PC Board) • A refrigerator compressor not starting after a power surge is often caused by a tripped overload protector, a fried start relay, or a damaged main control board" Ask AI. • Fridge care spent 5 hours to assess the Damage how can Sagren come to a conclusion in 3 minutes, he did not come with a computer or AI or machines he came with his eyes and one *****driver. • A refrigerator compressor failure due to a power surge is a common insurance claim, particularly following load shedding or sudden power outages, where voltage spikes fry the compressor or its starting components. Insurance policies generally cover this damage under home contents insurance. • All points above are valid, • This is a clear indication that a fridge of this model and year cannot face a compressor wear and tear or PC Board Malfunction. This is a case of power surge. • It is also a case of the insurer finding Loop Holes not to pay out a claim to be Frank. • The assessor has limited knowledge and it is evident as per their report. My Fridge (LG Double Door) started giving issues from the 12/01/2026. We contacted our Insurance Broker LRA who advised us that we need to get a damage report etc. In our area we have a reputable professional "Fridge Care". So we called them in an he assessed the fridge as well as tried to ragas it however it was discovered that the damage was far worse that a ragas. It is the compressor & PC board and this was due to power outages in our area of which i have sent proof to my Broker. We have been experiencing power Dips since December until current all proof sent. We also have Surge Protector Plug as well as a DB. So as per attached Damage Report it states the very same. Thereafter my broker advised that Hollard will send their own assessor. They assessor came looked at the fridge, fiddled a bit and left his name is Sagren, that is the only info i have of this assessor. This assessor Sagren used to work for Fridge Care as well (Just Saying). On the 26th January 2026 our broker advised that the claim is rejected and they waiting for the rejection letter. Today is the 03/02/2026 we still did not receive it. However we went he extra mile and got another opinion from another professional in the fridge industry (I cannot mention details), For a Compressor to pack up for a fridge this age it can only be from Power Surge which will trigger the PC Board and shot the Compressor. For the PC Board to Mal Function it can be from power surges. "A refrigerator compressor not starting after a power surge is often caused by a tripped overload protector, a fried start relay, or a damaged main control board" Ask AI. We asked for Sagrens damage report and the insure is not able to share. Fridge care spent 5 hours to assess the Damage how can Sagren come to a conclusion in 3 minutes, he did not come with a computer or AI or machines he came with his eyes and one *****driver. AI Overview A refrigerator compressor failure due to a power surge is a common insurance claim, particularly following load shedding or sudden power outages, where voltage spikes fry the compressor or its starting components. Insurance policies generally cover this damage under home contents insurance. I have 2 kids of one is a special needs child and now we have to live off cooler boxes because of Hollard and their assessor of whom can assess a fridge before opening it. Mind you i have had the same issue with my retaining wall, during the storms Hollard refused to pay up until date nothing has been received (2 Years Plus). The premium we pay compared to this service is out of this world, just like Sagren who can assess a fridge with his eyes. Dear Ombudsman please can you help us, we cannot be paying premiums and get turned down for legit claims. Thank You
Helpful (0)
|Replies (0)MM
Malcolm M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:39
Hollard refuses to pay for Fridge that is damaged due to Power Surges in my area, Proof etc given.
Hollard refuses to pay for Fridge that is damaged due to Power Surges in my area, Proof etc given. Matter is logged with the NFO, however we stuck without a fridge Since January 2026. Read below you will be astonished of the loop holes and the type of assessors that are sent to peoples Homes. (Long Read). • We were asked to get a damage report by our Broker LRA, Fridge Care was nominated. We called them in an they assessed the fridge as well as tried to ragas it however it was discovered that the damage was far worse that a Regas. It is the compressor & PC board, and this was due to power outages in our area of which i have sent proof to my Broker. We have been experiencing power Dips since December until current all proof sent. We also have Surge Protector Plug as well as a DB. The fridge had to be opened to Assess, A leak detector must be placed into the gas pipe to find a leak if this was the case. The top casing must be opened to assess the PC Board. Fridge Care do not have Xray Vision Cameras that can detect faults. They worked for hours to assess and find the fault, whereas Hollard technician found the fault before they got in. • Had I have known that after the damage report was sent Hollard will send their own assessor, we would have not gotten our own assessment and we would have saved the R950,00 that we paid. Why reinvent the wheel. So, as per my Broker I was to obtain the damage report, to Obtain the damage report the fridge needed to be stripped etc. • When Hollard sent their Assessor obviously, they had seen that the fridge was opened prior and tested and assessed. This is a **** as they probably wanted a private assessor to open the fridge so when they come, they can reject the claim from the driveway knowing that a previous assessment was conducted and sent. • Why was the Hollard assessor not appointed first? We were asked to get our own and it is not like we got a roadside technician we got a professional business were Hollard’s assessor was previously employed. • "A refrigerator compressor not starting after a power surge is often caused by a tripped overload protector, a fried start relay, or a damaged main control board" Ask AI. • Fridge care spent 5 hours to assess the Damage how can Sagren come to a conclusion in 3 minutes, he did not come with a computer or AI or machines he came with his eyes and one *****driver. • AI Overview • A refrigerator compressor failure due to a power surge is a common insurance claim, particularly following load shedding or sudden power outages, where voltage spikes fry the compressor or its starting components. Insurance policies generally cover this damage under home contents insurance. • Hollard’s technician’s gauges reflect not read BECAUSE the gauge is not connected to anything. • Refer image below, obviously there will be a reading, The Claim Does Not State that the Fridge does not come on, it states it does not cool (Compressor and or PC Board) • A refrigerator compressor not starting after a power surge is often caused by a tripped overload protector, a fried start relay, or a damaged main control board" Ask AI. • Fridge care spent 5 hours to assess the Damage how can Sagren come to a conclusion in 3 minutes, he did not come with a computer or AI or machines he came with his eyes and one *****driver. • A refrigerator compressor failure due to a power surge is a common insurance claim, particularly following load shedding or sudden power outages, where voltage spikes fry the compressor or its starting components. Insurance policies generally cover this damage under home contents insurance. • All points above are valid, • This is a clear indication that a fridge of this model and year cannot face a compressor wear and tear or PC Board Malfunction. This is a case of power surge. • It is also a case of the insurer finding Loop Holes not to pay out a claim to be Frank. • The assessor has limited knowledge and it is evident as per their report. My Fridge (LG Double Door) started giving issues from the 12/01/2026. We contacted our Insurance Broker LRA who advised us that we need to get a damage report etc. In our area we have a reputable professional "Fridge Care". So we called them in an he assessed the fridge as well as tried to ragas it however it was discovered that the damage was far worse that a ragas. It is the compressor & PC board and this was due to power outages in our area of which i have sent proof to my Broker. We have been experiencing power Dips since December until current all proof sent. We also have Surge Protector Plug as well as a DB. So as per attached Damage Report it states the very same. Thereafter my broker advised that Hollard will send their own assessor. They assessor came looked at the fridge, fiddled a bit and left his name is Sagren, that is the only info i have of this assessor. This assessor Sagren used to work for Fridge Care as well (Just Saying). On the 26th January 2026 our broker advised that the claim is rejected and they waiting for the rejection letter. Today is the 03/02/2026 we still did not receive it. However we went he extra mile and got another opinion from another professional in the fridge industry (I cannot mention details), For a Compressor to pack up for a fridge this age it can only be from Power Surge which will trigger the PC Board and shot the Compressor. For the PC Board to Mal Function it can be from power surges. "A refrigerator compressor not starting after a power surge is often caused by a tripped overload protector, a fried start relay, or a damaged main control board" Ask AI. We asked for Sagrens damage report and the insure is not able to share. Fridge care spent 5 hours to assess the Damage how can Sagren come to a conclusion in 3 minutes, he did not come with a computer or AI or machines he came with his eyes and one *****driver. AI Overview A refrigerator compressor failure due to a power surge is a common insurance claim, particularly following load shedding or sudden power outages, where voltage spikes fry the compressor or its starting components. Insurance policies generally cover this damage under home contents insurance. I have 2 kids of one is a special needs child and now we have to live off cooler boxes because of Hollard and their assessor of whom can assess a fridge before opening it. Mind you i have had the same issue with my retaining wall, during the storms Hollard refused to pay up until date nothing has been received (2 Years Plus). The premium we pay compared to this service is out of this world, just like Sagren who can assess a fridge with his eyes. Dear Ombudsman please can you help us, we cannot be paying premiums and get turned down for legit claims. Thank You
0
Replies (0)MM
Mahlare M
1 reviews | Active since Jan 2020
17 Mar 2026, 15:11
Hollard Car Insurance. Exceptional service from Elizabeth Mawunda
I would like to give a massive shout-out to Elizabeth Mawunda from Hollard for her incredible assistance. I was facing a frustrating situation regarding an excess fee that a sales agent had verbally promised would be waived if I added Basic excess reducer - This was on a recorded line. Even though the agent was unable to provide the recording, Elizabeth didn't just dismiss my concern. She took my complaint seriously, offered great advices, and advocated on my behalf until the issue was resolved. Thanks to her dedication, the excess was successfully waived. Dealing with insurance can be a steep learning curve, but Elizabeth made the process seamless and fair. Hollard is lucky to have such a professional and customer-centric consultant.
Helpful (0)
|Replies (0)MM
Mahlare M
1 reviews | Active since Jan 2020
17 Mar 2026, 15:11
Hollard Car Insurance. Exceptional service from Elizabeth Mawunda
I would like to give a massive shout-out to Elizabeth Mawunda from Hollard for her incredible assistance. I was facing a frustrating situation regarding an excess fee that a sales agent had verbally promised would be waived if I added Basic excess reducer - This was on a recorded line. Even though the agent was unable to provide the recording, Elizabeth didn't just dismiss my concern. She took my complaint seriously, offered great advices, and advocated on my behalf until the issue was resolved. Thanks to her dedication, the excess was successfully waived. Dealing with insurance can be a steep learning curve, but Elizabeth made the process seamless and fair. Hollard is lucky to have such a professional and customer-centric consultant.
0
Replies (0)KV
Khethiwe V
1 reviews | Active since Jan 2020
17 Mar 2026, 08:22
Bad service
My mom was involved in a fatal car accident and past away 2021/12/24. Her car was insured by Hollard motor car finance. My problems started when the insurance had to inspect and right off the car they told me i need letter of authority before they can attend to the claim which was delayed due to postmortem report that was delayed from the hospital.We then received the letter of Authority now the insurance refuse to help or even send insurance certificate as the claim the account was closed knowing very well we did communicate to them account holder past away. We have been calling several time sometimes our call get cut off when they need to get the account holder certificates.We even tried to go to branches but we are told the work from home.My issue now is ABSA demanding the outstanding amount of the vehicle account and Hollard is not willing to pay. i am hurt with treatment my mom ensure that she paid hr premiums and i am facing this treatment from this company.
Helpful (0)
|Replies (0)KV
Khethiwe V
1 reviews | Active since Jan 2020
17 Mar 2026, 08:22
Bad service
My mom was involved in a fatal car accident and past away 2021/12/24. Her car was insured by Hollard motor car finance. My problems started when the insurance had to inspect and right off the car they told me i need letter of authority before they can attend to the claim which was delayed due to postmortem report that was delayed from the hospital.We then received the letter of Authority now the insurance refuse to help or even send insurance certificate as the claim the account was closed knowing very well we did communicate to them account holder past away. We have been calling several time sometimes our call get cut off when they need to get the account holder certificates.We even tried to go to branches but we are told the work from home.My issue now is ABSA demanding the outstanding amount of the vehicle account and Hollard is not willing to pay. i am hurt with treatment my mom ensure that she paid hr premiums and i am facing this treatment from this company.
0
Replies (0)GA
Gavin A
1 reviews | Active since Jan 2020
16 Mar 2026, 09:41
Hollard Creates a False Expectation of Building Cover
Hollard underwriters of Naked Building Insurance: These companies fought a bitter battle with me about a claim that was clearly above board and legitimate. The ombudsman for short term insurance was useless in defending me; in fact, it defended Naked/Hollard; ignoring the facts. My claim involved a roof and pa****t leak that occurred in or about August of 2024 during a violent storm. In my claim I attached a newspaper article that contained vivid details about roofs in our area that blew off during the storm. Naked/Hollard sent an unqualified person to view and capture details of the damages. What alerted me to his lack of credentials was the incorrect technical terminology he assigned to the relevant building parts in his report. As it turned out he only had a twelve month correspondence course behind his name; no technical insight. As an engineer I picked this up immediately. Once the ombudsman sided with the insurance companies I withdrew my objection because taking it further would have entailed legal costs. The main objection of the insurance companies was that the building in question lacked maintenance. This it said even though I produced waterproofing paint batch numbers and an invoice from the contractor; the waterproofing was undertaken a few months earlier. This should have been the only maintenance the assessor should have focused on. Instead, he was focused on mold on the walls caused by the rain. After a long and bitter fight I canceled the policy with Naked and its Underwriter, Hollard because they were disingenuous toward me, a paying client would produced comprehensive evidence in support of me claim. These companies were unperturbed at the urgency of the repairs; I therefore undertook emergency repairs and produced all receipts. Even this didn't move them. These are a bunch of slothful people who create false expectations that they will protect you during unforeseen emergencies that fall within the cover being paid for. They send ill-equipped people to undertake technical assessments; seemingly with one mission - to reject the claim.
Helpful (0)
|Replies (0)GA
Gavin A
1 reviews | Active since Jan 2020
16 Mar 2026, 09:41
Hollard Creates a False Expectation of Building Cover
Hollard underwriters of Naked Building Insurance: These companies fought a bitter battle with me about a claim that was clearly above board and legitimate. The ombudsman for short term insurance was useless in defending me; in fact, it defended Naked/Hollard; ignoring the facts. My claim involved a roof and pa****t leak that occurred in or about August of 2024 during a violent storm. In my claim I attached a newspaper article that contained vivid details about roofs in our area that blew off during the storm. Naked/Hollard sent an unqualified person to view and capture details of the damages. What alerted me to his lack of credentials was the incorrect technical terminology he assigned to the relevant building parts in his report. As it turned out he only had a twelve month correspondence course behind his name; no technical insight. As an engineer I picked this up immediately. Once the ombudsman sided with the insurance companies I withdrew my objection because taking it further would have entailed legal costs. The main objection of the insurance companies was that the building in question lacked maintenance. This it said even though I produced waterproofing paint batch numbers and an invoice from the contractor; the waterproofing was undertaken a few months earlier. This should have been the only maintenance the assessor should have focused on. Instead, he was focused on mold on the walls caused by the rain. After a long and bitter fight I canceled the policy with Naked and its Underwriter, Hollard because they were disingenuous toward me, a paying client would produced comprehensive evidence in support of me claim. These companies were unperturbed at the urgency of the repairs; I therefore undertook emergency repairs and produced all receipts. Even this didn't move them. These are a bunch of slothful people who create false expectations that they will protect you during unforeseen emergencies that fall within the cover being paid for. They send ill-equipped people to undertake technical assessments; seemingly with one mission - to reject the claim.
0
Replies (0)C
Christian
1 reviews | Active since Jan 2020
16 Mar 2026, 08:41
Excellent service from Clare from Hollard Insurance
All my thanks to Clare at Hollard Insurance. It was an utmost pleasure working wit her on my claim. She was kind, understanding and treated me with utmost of respect. Her professional manner, made it a pleasure with her. Thank you Clare, you are Number 1.
Helpful (0)
|Replies (0)C
Christian
1 reviews | Active since Jan 2020
16 Mar 2026, 08:41
Excellent service from Clare from Hollard Insurance
All my thanks to Clare at Hollard Insurance. It was an utmost pleasure working wit her on my claim. She was kind, understanding and treated me with utmost of respect. Her professional manner, made it a pleasure with her. Thank you Clare, you are Number 1.
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Replies (0)ND
Natalie D
1 reviews | Active since Jan 2020
13 Mar 2026, 14:07
Disappointment
Im Highly disappointed with Hollard’s emergency services. In a critical situation where timing was everything, their communication was zero. Despite their claims of around-the-clock support, I was left to handle everything myself with no support or follow-up from their team. Save yourself the frustration and find a company that actually communicates with its clients.NC Damon
Helpful (0)
|Replies (0)ND
Natalie D
1 reviews | Active since Jan 2020
13 Mar 2026, 14:07
Disappointment
Im Highly disappointed with Hollard’s emergency services. In a critical situation where timing was everything, their communication was zero. Despite their claims of around-the-clock support, I was left to handle everything myself with no support or follow-up from their team. Save yourself the frustration and find a company that actually communicates with its clients.NC Damon
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Replies (0)M
S
Siphamandla
1 reviews | Active since Jan 2020
12 Mar 2026, 08:19
The agent assisting was professional, the assistance was swift and efficient
The agent assisting was professional, the assistance was swift and efficient. The service provider handled the situation effectively and super quick.
Helpful (0)
|Replies (0)S
Siphamandla
1 reviews | Active since Jan 2020
12 Mar 2026, 08:19
The agent assisting was professional, the assistance was swift and efficient
The agent assisting was professional, the assistance was swift and efficient. The service provider handled the situation effectively and super quick.
0
Replies (0)