MM
Mmashai M
Active since Feb 2019
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Useless service
My husband and I booked a trip with MSC Cruise but unfortunately we could not go as my husband was involved in an accident and had multiple complications that led to him being hospitalised multiple times that on the day of embankment, he was hospitalised. I then cancelled the trip and was advised that I need to claim with Hollard Insurance. That’s when the nightmare began. At first I called their call centre and they advised that every is logged on their website. I did that but then it would request me to attach documents of which some I don’t have. I then sent them an email with the documents that I have but then they rep**** with a guide on how to lodge a claim online even though I had explained that I’m finding it difficult to submit the claim. It was so useless as still I could not submit my claim as it still needed documents that I do not have. I ended up uploading blank documents just to submit the claim. It is so frustrating because I now have to deal with their useless website while my husband is laying on the hospital bed. HTC01121-04-26 HTC01199-05-26
2 replies
26 months ago
Matter resolved promptly
On the 22nd April 2024, I wrote a comment of how unhappy I was with services after the purchase of our house. There was a few things that gave me sleepless nights but fortunately, our matter was attended to immediately and I am pleased with how it was handled. I am happy and looking forward to creating wonderful memories in our new house.
0 replies
57 months ago
Undelivered item
I bought groceries online via the app. I then noticed that one item was missing. I called the customer service Saturday morning and they said they will deliver between 2pm and 5pm Saturday as that was the slot I chose for delivery for Friday. I waited and no one came. Monday 4th Oct I called again and they said they will deliver on that day between 2pm and 5pm. I’m still waiting for that deliver and it’s now the 5th. I’m honestly disappointed
0 replies
65 months ago
Useless website
Their website is very useless. I've been trying to do Ufilling and it keeps saying that my banking details are incorrect. They need to fix this because I can't be going to their offices with a new born in this Corona
0 replies
70 months ago
STANLIB where are you?????
so my husband has an investment account with these people and its been years now. So now we want to cancel that investment as it's not benefiting us with anything but STANLIB went MIA. We went to their offices only to find a note with the email address that we should email to for any queries but that email doesn't work. Can STANLIB come forward and explain why we have to fight so hard to get our money
1 reply
88 months ago
Very bad customer service
I had an upgrade on the 8th January 2019 at Vodashop Randburg Square. The upgrade was supposed to come with 10GB once off and R500 voucher off Samsung Galaxy S9+ original covers. I didn't get any of those. Instead they gave me a R10 000 Top Dog voucher without consulting with me and when I asked why they told me that they don't have original Samsung covers because it's too expensive for their target market. And as for the 10GB I had to lay a complaint first to get it. So now when the lady from admin called, she told me that my contract doesn't exist and that I have my phone for free and she asked me to take it back. So today I went to Vodashop Randburg Square and they tell me another story. They say whoever's called me wants to commit fraud on my contract. Like I'm sick and tired of this. I don't even want this contract anymore coz these consultants seems incompetent and they don't know their job. I have been with vodacom for a long time and I've never experienced such bad service and consultants that don't inform/educate customers about their offers. I'm so ****ed right now. Such poor service.
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)