STANLIB
Verified Business
AI Review Summary
Based on recent customer reviews, STANLIB is facing significant customer dissatisfaction across its investment, pension, and policy administration services. Customers consistently mention prolonged delays in withdrawals, unresponsive call centres, and difficulties updating basic account details such as banking information and surnames. A recurring theme is poor communication, with clients citing auto-generated emails, unreturned calls, and ignored escalations. Bereaved families and elderly clients describe particularly distressing experiences when claiming policies. While a few customers highlight standout consultants who resolved long-standing issues, these positive interactions appear to be the exception rather than the norm.
Performance(last 12 months):
Trustindex Rating
0Ranked In Banking
#9NPS Score
-90Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 12h 33m
TrustIndex
0
Ranking
#9
in Banking
NPS Score
-90
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 12h 33m
Review Distribution
1.2|49 Reviews
Jun '25 - May '26
Recent reviews (49)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLT
Lerato T
1 reviews | Active since Jan 2020
29 Apr 2026, 09:09
Communication Breakdown and Poor Query Management
I am writing to formally lodge a complaint regarding the appalling service I received from your consultant, Eliboy. During our interaction, he demonstrated a complete lack of professional foresight and communication. Specifically, he allowed me to wait for over ten minutes for an OTP to arrive, failing to disclose that my profile was not yet active and that receiving such a code was technically impossible. This lack of transparency resulted in a significant waste of my time and reflects a deficiency in basic query management. I expect a formal explanation and assurance that he will receive the necessary training to prevent such occurrences in the future.
Helpful (0)
|Replies (1)LT
Lerato T
1 reviews | Active since Jan 2020
29 Apr 2026, 09:09
Communication Breakdown and Poor Query Management
I am writing to formally lodge a complaint regarding the appalling service I received from your consultant, Eliboy. During our interaction, he demonstrated a complete lack of professional foresight and communication. Specifically, he allowed me to wait for over ten minutes for an OTP to arrive, failing to disclose that my profile was not yet active and that receiving such a code was technically impossible. This lack of transparency resulted in a significant waste of my time and reflects a deficiency in basic query management. I expect a formal explanation and assurance that he will receive the necessary training to prevent such occurrences in the future.
0
Replies (1)MvdW
MJ van der Walt
1 reviews | Active since Jan 2020
28 Apr 2026, 07:59
Invest with STANLIB and loose money.
I am extremely disappointed in this company and the manner in which my investment is managed. The last quarter I lost R 89 799 on my invested amount although investments with other companies grew. On 16.09.2025 I sent the annual review letter in which the withdrawal percentage was changed from 17.5% to 14%. This request was ignored.
Helpful (0)
|Replies (1)MvdW
MJ van der Walt
1 reviews | Active since Jan 2020
28 Apr 2026, 07:59
Invest with STANLIB and loose money.
I am extremely disappointed in this company and the manner in which my investment is managed. The last quarter I lost R 89 799 on my invested amount although investments with other companies grew. On 16.09.2025 I sent the annual review letter in which the withdrawal percentage was changed from 17.5% to 14%. This request was ignored.
0
Replies (1)SJ
Sanli J
1 reviews | Active since Jan 2020
16 Apr 2026, 21:01
Don't invest with them. Just don't.
I have been struggling for TWO WEEKS just to get my banking details changed, since the account that's linked with my investment does not exist anymore. I have given them the instruction to do so about 5 times by now, and still nothing has happened. I shudder to think how long the withdrawal will take that I have to do IF the bank account ever gets linked, because technically I needed that money already to make bookings for a trip. And according to their timelines, each of these processes (changing details and withdrawal) should take up to 2 days each. So if they were of any use I should have had my money more than a week ago. Bless my mother for opening this entity for me when I was little, but I wish she'd rather gone with another investment company.
Helpful (0)
|Replies (1)SJ
Sanli J
1 reviews | Active since Jan 2020
16 Apr 2026, 21:01
Don't invest with them. Just don't.
I have been struggling for TWO WEEKS just to get my banking details changed, since the account that's linked with my investment does not exist anymore. I have given them the instruction to do so about 5 times by now, and still nothing has happened. I shudder to think how long the withdrawal will take that I have to do IF the bank account ever gets linked, because technically I needed that money already to make bookings for a trip. And according to their timelines, each of these processes (changing details and withdrawal) should take up to 2 days each. So if they were of any use I should have had my money more than a week ago. Bless my mother for opening this entity for me when I was little, but I wish she'd rather gone with another investment company.
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Replies (1)kM
khutjo M
1 reviews | Active since Jan 2020
15 Apr 2026, 13:23
Stanlib refusing to do Payout on Estate
Dear Hello Peter I write this review with a very sad mood on behalf of my little brother. My mother before she passed on, she had policy with Stanlib. After he funeral my little brother tried to do the claims and to find out that will fell on deaf ears or people who don't care. My brother has submitted the claims via attorneys Sebelebele and Stanlib for more than a month they have been saying we busy with it while firstly they promised 14 workings days. Its time to pay now they playing hard to get with kids money. how they behave in this way while the kids are suffering? i have all the details of the attorney and the kids which could be provided. Reference is 14**** under Estate of MB Maesela. My brother and his sister dont know anymore where to get assisted. Only if you can assist on this matter. Yours in sad reality Mr T Mphahlele 076 165 1265 Mr K Mphahlele 071 873 7754
Helpful (0)
|Replies (2)kM
khutjo M
1 reviews | Active since Jan 2020
15 Apr 2026, 13:23
Stanlib refusing to do Payout on Estate
Dear Hello Peter I write this review with a very sad mood on behalf of my little brother. My mother before she passed on, she had policy with Stanlib. After he funeral my little brother tried to do the claims and to find out that will fell on deaf ears or people who don't care. My brother has submitted the claims via attorneys Sebelebele and Stanlib for more than a month they have been saying we busy with it while firstly they promised 14 workings days. Its time to pay now they playing hard to get with kids money. how they behave in this way while the kids are suffering? i have all the details of the attorney and the kids which could be provided. Reference is 14**** under Estate of MB Maesela. My brother and his sister dont know anymore where to get assisted. Only if you can assist on this matter. Yours in sad reality Mr T Mphahlele 076 165 1265 Mr K Mphahlele 071 873 7754
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Replies (2)A
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 10:06
No communication
After weeks of emails and phonecalls my issues are still unresolved, a non existing call centre where calls do not get answered and auto generated emails that does not provide any answers to querries. Unacceptable from a major financial institution.
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 10:06
No communication
After weeks of emails and phonecalls my issues are still unresolved, a non existing call centre where calls do not get answered and auto generated emails that does not provide any answers to querries. Unacceptable from a major financial institution.
0
Replies (1)cT
cecile T
1 reviews | Active since Jan 2020
31 Mar 2026, 15:14
Do not use Stanlib
Two months after requesting to withdraw funds from Stanlin Global Equity Fund A, an offs**** investments the money has still not been released to me. Stanlib says it is in the hands of Standard Bank Offs**** but neither Stanlib nor Standard Bank Offs**** is able to even give a timeline for the releass of funds. I have no idea who to contact for help and advice and doubt if I will ever see my funds. The documentation is poor to non- existent. The money was withdrawn for personal use and is needed urgently
Helpful (0)
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cecile T
1 reviews | Active since Jan 2020
31 Mar 2026, 15:14
Do not use Stanlib
Two months after requesting to withdraw funds from Stanlin Global Equity Fund A, an offs**** investments the money has still not been released to me. Stanlib says it is in the hands of Standard Bank Offs**** but neither Stanlib nor Standard Bank Offs**** is able to even give a timeline for the releass of funds. I have no idea who to contact for help and advice and doubt if I will ever see my funds. The documentation is poor to non- existent. The money was withdrawn for personal use and is needed urgently
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Replies (2)RA
Raees A
1 reviews | Active since Jan 2020
18 Mar 2026, 00:55
Shocking Service and Complete Lack of Accountability from Inn8
Although this complaint is address to INN8 - it would be completely necessary to address it here as all their email addresses are Stanlib. I am beyond frustrated with the shocking level of service and complete disregard for communication from Inn8. In mid-September 2025, Thinus assured me that Chris and Lara would contact me to assist with moving my book. That never happened. I followed up repeatedly on 26 September, 14 October, and again on 5 December 2025 — each time being given empty promises that they would reach out. To date, nothing. The situation has only worsened. On 2 February 2026, I contacted them regarding ongoing fee reversals (lump sum) — no response. My brokerage followed up on 10 March 2026 regarding ongoing fees — again, completely ignored. On 13 March 2026, I escalated the matter and copied Chris, Lara, and Michael directly. Read receipts confirmed the emails were seen, yet still no response. This is not just poor service — it is blatant negligence and a total lack of accountability. This level of unprofessionalism is unacceptable, especially in the financial services industry where clients’ interests should be a priority. I expect immediate engagement and a clear resolution to this matter.
Helpful (0)
|Replies (1)RA
Raees A
1 reviews | Active since Jan 2020
18 Mar 2026, 00:55
Shocking Service and Complete Lack of Accountability from Inn8
Although this complaint is address to INN8 - it would be completely necessary to address it here as all their email addresses are Stanlib. I am beyond frustrated with the shocking level of service and complete disregard for communication from Inn8. In mid-September 2025, Thinus assured me that Chris and Lara would contact me to assist with moving my book. That never happened. I followed up repeatedly on 26 September, 14 October, and again on 5 December 2025 — each time being given empty promises that they would reach out. To date, nothing. The situation has only worsened. On 2 February 2026, I contacted them regarding ongoing fee reversals (lump sum) — no response. My brokerage followed up on 10 March 2026 regarding ongoing fees — again, completely ignored. On 13 March 2026, I escalated the matter and copied Chris, Lara, and Michael directly. Read receipts confirmed the emails were seen, yet still no response. This is not just poor service — it is blatant negligence and a total lack of accountability. This level of unprofessionalism is unacceptable, especially in the financial services industry where clients’ interests should be a priority. I expect immediate engagement and a clear resolution to this matter.
0
Replies (1)cT
cecile T
1 reviews | Active since Jan 2020
17 Mar 2026, 11:57
Stanlib is not recommended
Do not ever invest in Stanlib Global equity offs**** investments unless you never want to use the money. My withdrawal request was sent in early Ferbruary 2026 and on 17 March 2026 they cannot even give me an estimate of when I can expect to get the money
Helpful (0)
|Replies (3)cT
cecile T
1 reviews | Active since Jan 2020
17 Mar 2026, 11:57
Stanlib is not recommended
Do not ever invest in Stanlib Global equity offs**** investments unless you never want to use the money. My withdrawal request was sent in early Ferbruary 2026 and on 17 March 2026 they cannot even give me an estimate of when I can expect to get the money
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Replies (3)