Department of Labour - UIF Claims
Based on recent customer reviews, Department of Labour - UIF Claims is failing citizens across nearly every service touchpoint. Claimants describe months of waiting for approved payments, rejected applications without explanation, unresponsive call centres, and branch staff who are often rude or unhelpful. A small number of named officials receive genuine praise, but these are exceptions in an overwhelmingly negative picture of frustration, financial hardship, and broken trust.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Department of Labour - UIF Claims is failing citizens across nearly every service touchpoint. Claimants describe months of waiting for approved payments, rejected applications without explanation, unresponsive call centres, and branch staff who are often rude or unhelpful. A small number of named officials receive genuine praise, but these are exceptions in an overwhelmingly negative picture of frustration, financial hardship, and broken trust.
The most common complaint about Department of Labour - UIF Claims, based on Hellopeter's AI analysis of recent customer reviews, is Processing Times & Turnaround. Claimants wait months or years for payments after approval. Status remains stuck on 'Submitted' indefinitely. Maternity benefits arrive after leave ends, and unemployment payouts often come too late to prevent eviction or hunger. Processing Times & Turnaround (0.5) is the most damaging failure.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
They are pathetic I can't get my money 8 months later I'm still struggling and I need urgent assistance they wait for a person to lose everything I'm tired now and they forever offline especially monthend they don't work while we have to struggle and the send us from pillar to post they think we got free money to waste I want my money imagine 20yrs to work and now I must struggle
1 reviews | Active since Jan 2020
They are pathetic I can't get my money 8 months later I'm still struggling and I need urgent assistance they wait for a person to lose everything I'm tired now and they forever offline especially monthend they don't work while we have to struggle and the send us from pillar to post they think we got free money to waste I want my money imagine 20yrs to work and now I must struggle
1 reviews | Active since Jan 2020
The lack of communication and feedback and total service towards the tax/uif payer is so so bad . The time you have to wait in today's modern era of technology it's totally pathetic. I've been waiting for weeks. No reply to emails or calls it so bad . Another government entity that's totally not on any level, SARS is well run you get feedback and responses from them. But department of labour is so bad and pathetic. I heard of people waiting months in a time when technology is so advanced. Wow it's crazy the lack of communication and feedback. And the wait it's so irritating for a response from them. But yah ... New SA we live in
1 reviews | Active since Jan 2020
The lack of communication and feedback and total service towards the tax/uif payer is so so bad . The time you have to wait in today's modern era of technology it's totally pathetic. I've been waiting for weeks. No reply to emails or calls it so bad . Another government entity that's totally not on any level, SARS is well run you get feedback and responses from them. But department of labour is so bad and pathetic. I heard of people waiting months in a time when technology is so advanced. Wow it's crazy the lack of communication and feedback. And the wait it's so irritating for a response from them. But yah ... New SA we live in
1 reviews | Active since Jan 2020
I am so disappointed with JHB CBD I app**** for uif on the 14th if April. The whole application was captured wrong no payment. All I get is there's nothing they can do. Instead of unemployment fund I was captured as marteninty. No one knows how to delete the wrong claim they did. Noone knows when it can be fixed. Call centre knows nothing. People at the office also dont know how to delete. Emailed them still no one helped. Government people are so comfortable and they dont want to work. The guy who assisted me was just capturing didn't ask me anything whole 10 minutes he was on the phone with his girlfriend, ignored me. The online office assistant just assumed m there for marteninty leave and chose the wrong option I'm so mad. My feelings are so not considered. Now it's month end with no money and with no even a go ahead.
1 reviews | Active since Jan 2020
I am so disappointed with JHB CBD I app**** for uif on the 14th if April. The whole application was captured wrong no payment. All I get is there's nothing they can do. Instead of unemployment fund I was captured as marteninty. No one knows how to delete the wrong claim they did. Noone knows when it can be fixed. Call centre knows nothing. People at the office also dont know how to delete. Emailed them still no one helped. Government people are so comfortable and they dont want to work. The guy who assisted me was just capturing didn't ask me anything whole 10 minutes he was on the phone with his girlfriend, ignored me. The online office assistant just assumed m there for marteninty leave and chose the wrong option I'm so mad. My feelings are so not considered. Now it's month end with no money and with no even a go ahead.
1 reviews | Active since Jan 2020
The UIF is absolutely pathetic. I submitted a payment request online to UIF on the 24th of March 2026, I have still not received a single payment from that date. Every single time that I phone then nobody can direct me to anybody that can help me and I just get told that I need to go into the labour centre that I listed on my application form. Even when you phone the labour centre itself nobody picks up the phone. I thought the whole idea of the online system was to avoid having to physically go to the labor centre and stand in long queues. Yet another lovely example of the **** poor service delivery that we suffer with, all thanks to the South African Government. Please start getting your act together and actually treating us like the human beings that we are.
1 reviews | Active since Jan 2020
The UIF is absolutely pathetic. I submitted a payment request online to UIF on the 24th of March 2026, I have still not received a single payment from that date. Every single time that I phone then nobody can direct me to anybody that can help me and I just get told that I need to go into the labour centre that I listed on my application form. Even when you phone the labour centre itself nobody picks up the phone. I thought the whole idea of the online system was to avoid having to physically go to the labor centre and stand in long queues. Yet another lovely example of the **** poor service delivery that we suffer with, all thanks to the South African Government. Please start getting your act together and actually treating us like the human beings that we are.
1 reviews | Active since Jan 2020
I am so disappointed and Frustrated at the same time, I had requested for payment on the 17 of April, which is still not processed and next payment was then due to be processed,.I'm unemployed and have nothing to feed my family,, the agents keep on saying it's escalated but no improvement in all the interactions I have had with the agents.
1 reviews | Active since Jan 2020
I am so disappointed and Frustrated at the same time, I had requested for payment on the 17 of April, which is still not processed and next payment was then due to be processed,.I'm unemployed and have nothing to feed my family,, the agents keep on saying it's escalated but no improvement in all the interactions I have had with the agents.
1 reviews | Active since Jan 2020
UIF online is not working for us, i app**** for unemployment benefits 4th February 2026 until today i haven't recieve any payment. A month and half thats when My application was approved on the 15th April 2026. Today 20th of may 2026, i haven't recieved any payment.When i call the call centre im being told that they are busy with the request. Walk in system was the best, this online thing,is not working for us.
1 reviews | Active since Jan 2020
UIF online is not working for us, i app**** for unemployment benefits 4th February 2026 until today i haven't recieve any payment. A month and half thats when My application was approved on the 15th April 2026. Today 20th of may 2026, i haven't recieved any payment.When i call the call centre im being told that they are busy with the request. Walk in system was the best, this online thing,is not working for us.
Department of Labour - UIF Claims has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 223 reviews in the last 12 months. Hellopeter has tracked Department of Labour - UIF Claims across 3,828 total reviews. How is the TrustIndex calculated? →