DO
Department of Labour - UIF Claims
Unclaimed Business
Government & Ombudsman Services|1.2|219 Reviews (last 12 months)|This business does not respond to reviews
DO
Department of Labour - UIF Claims
Unclaimed Business
219 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Department of Labour - UIF Claims delivers a deeply troubled customer experience across every measurable dimension. Citizens consistently describe months-long delays in receiving UIF payments, unresponsive communication channels, dysfunctional online systems, rude or unhelpful staff, and financial hardship caused directly by administrative failures. A small number of branch-level staff are praised by name, but they represent rare exceptions in an otherwise failing service environment.
Top Strengths:
- •Service Delivery & Staff Conduct: A handful of named staff at Roodepoort, Pinetown, Durban CBD, and Johannesburg CBD are praised for exceptional professionalism, patience, and willingness to go above and beyond for claimants.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.6
Score
Ranking
#2
in Government & Ombudsman Services
NPS Score
-89
Recommended: Unlikely
Review Distribution
1.2|219 Reviews
May '25 - Apr '26
5(5.3%)
4(0%)
3(0.5%)
2(1%)
1(93.3%)
5(5.3%)
4(0%)
3(0.5%)
2(1%)
1(93.3%)
Recent reviews (219)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
ZG
Zizipho G
1 reviews | Active since Jan 2020
19 Mar 2026, 09:35
Uif
I made a claim last year December on the 8th, it got approved and I requested for payment on the 21 January it was submitted, requested another payment on 20 February it was submitted till today. I have been calling them they said they will escalate the matter and it will be resolved but still. Their service is poor shame . Bayayidla imali yabantu
Helpful (0)
|Replies (0)ZG
Zizipho G
1 reviews | Active since Jan 2020
19 Mar 2026, 09:35
Uif
I made a claim last year December on the 8th, it got approved and I requested for payment on the 21 January it was submitted, requested another payment on 20 February it was submitted till today. I have been calling them they said they will escalate the matter and it will be resolved but still. Their service is poor shame . Bayayidla imali yabantu
0
Replies (0)RL
Ruwaida L
1 reviews | Active since Jan 2020
18 Mar 2026, 18:09
No reason or correspondence as to why a claim is rejected
I submitted a claim in February as I was retrenched in December, UIF doesnt send one a letter with a bird, or an sms or an email nothing to say that the claim was rejected and to add insult to injury there is knowwhere online that tells you why and what they need to fix the rejection, I submitted all the documentation that my employer provided to submit a uif claim and the claim was rejected and no correspondence to let one know why, when i logged onto the system i seen rejected, that is all there is how do you operate like this
Helpful (0)
|Replies (0)RL
Ruwaida L
1 reviews | Active since Jan 2020
18 Mar 2026, 18:09
No reason or correspondence as to why a claim is rejected
I submitted a claim in February as I was retrenched in December, UIF doesnt send one a letter with a bird, or an sms or an email nothing to say that the claim was rejected and to add insult to injury there is knowwhere online that tells you why and what they need to fix the rejection, I submitted all the documentation that my employer provided to submit a uif claim and the claim was rejected and no correspondence to let one know why, when i logged onto the system i seen rejected, that is all there is how do you operate like this
0
Replies (0)TM
Tumisang M
1 reviews | Active since Jan 2020
18 Mar 2026, 08:02
Bad reflection about the company
_Poor service we experience from the online system and consultants we speak to when we make calls is on another level -
Helpful (0)
|Replies (0)TM
Tumisang M
1 reviews | Active since Jan 2020
18 Mar 2026, 08:02
Bad reflection about the company
_Poor service we experience from the online system and consultants we speak to when we make calls is on another level -
0
Replies (0)VM
TM
Tumisang M
1 reviews | Active since Jan 2020
12 Mar 2026, 05:54
Poor service
They have introduced the online access and still failing to assist us. Their service sucks -When you call they answer Amd keep our calls on hold.
Helpful (0)
|Replies (0)TM
Tumisang M
1 reviews | Active since Jan 2020
12 Mar 2026, 05:54
Poor service
They have introduced the online access and still failing to assist us. Their service sucks -When you call they answer Amd keep our calls on hold.
0
Replies (0)GM
TM
Tinyiko M
1 reviews | Active since Jan 2020
10 Mar 2026, 09:06
Poor Service and No Assistance with UIF Claim – Roodepoort Labour Centre
Poor service and lack of assistance with my UIF claim despite multiple calls, emails, and a visit to the Roodepoort Labour Centre where staff were unhelpful and unprofessional.
Helpful (0)
|Replies (0)TM
Tinyiko M
1 reviews | Active since Jan 2020
10 Mar 2026, 09:06
Poor Service and No Assistance with UIF Claim – Roodepoort Labour Centre
Poor service and lack of assistance with my UIF claim despite multiple calls, emails, and a visit to the Roodepoort Labour Centre where staff were unhelpful and unprofessional.
0
Replies (0)TM
Tumisang M
1 reviews | Active since Jan 2020
8 Mar 2026, 02:09
Terrible service ⚠️⚠️⚠️
Why they still have a landline number when they don't answer it.They answer my call and keep me hold.-!!!It’s been 2 weeks of going pillar to post of being assisted for my Claim to logged I keep on be sending and still no assistance. Someone is not doing their Job -bad service. [CASE ID: C-20260302-006582]
Helpful (0)
|Replies (0)TM
Tumisang M
1 reviews | Active since Jan 2020
8 Mar 2026, 02:09
Terrible service ⚠️⚠️⚠️
Why they still have a landline number when they don't answer it.They answer my call and keep me hold.-!!!It’s been 2 weeks of going pillar to post of being assisted for my Claim to logged I keep on be sending and still no assistance. Someone is not doing their Job -bad service. [CASE ID: C-20260302-006582]
0
Replies (0)