SARS

Based on recent customer reviews, SARS receives predominantly negative feedback driven by frustrations with refund delays, banking detail verification, and unresponsive call centres. While branch staff and individual agents occasionally earn praise for exceptional service, systemic issues with eFiling functionality, payment disputes, and communication breakdowns dominate the experience. Citizens describe long wait times, conflicting information from agents, and unauthorised garnishee orders despite payment arrangements being in place.

The most common complaint about SARS, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Citizens report unanswered emails, dropped calls, and call centre queues exceeding two hours. Multiple agents provide conflicting information on the same case. Escalations stall with no callbacks, and complaints disappear without acknowledgement, leaving taxpayers without recourse.

SARS has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 302 reviews in the last 12 months. Hellopeter has tracked SARS across 3,819 total reviews. How is the TrustIndex calculated? →