Private Security Industry Regulatory Authority (PSIRA)
Verified Business
Private Security Industry Regulatory Authority (PSIRA)
Verified Business
51 Reviews (last 12 months)
Responds in 71 hours 28 min
AI Review Summary
Based on recent customer reviews, Private Security Industry Regulatory Authority (PSIRA) faces significant criticism across nearly all dimensions of its service delivery. Customers consistently report frustration with unresponsive communication channels, a deeply unreliable online booking and payment system, and lengthy processing delays for registrations and renewals. While a small number of positive interactions are noted on social media platforms and at select branches, the overwhelming pattern is one of systemic service failure.
Top Strengths:
- •Service Delivery & Staff Conduct: A handful of customers praise specific staff for patience and warm welcomes, and one branch reported queue times under 30 minutes after recent policy changes around certificate printing.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Government & Ombudsman Services
71h 28mReply Time
-69 NPSUnlikely
Replied to 45% of negative reviews
Reply time on negative reviews: 46 hours 25 min
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
Avg Reply
71h 28m
NPS Score
-69
Recommended: Unlikely
Replied to 45% of negative reviews
Reply time on negative reviews: 46 hours 25 min
Review Distribution
2.4|51 Reviews
May '25 - Apr '26
5(28%)
4(4%)
3(4%)
2(6%)
1(58%)
5(28%)
4(4%)
3(4%)
2(6%)
1(58%)
Recent reviews (51)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEE
Eduard E
1 reviews | Active since Jan 2020
6 Mar 2026, 06:15
Second time I am complaining about nonchalant nature of PSIRA
It has now been THREE WEEKS since I lodged a complaint with PSIRA, two weeks since I followed up to no prevail and a week since I wrote a scathing review on HelloPeter. PSIRA immediately responded to the complaint on HelloPeter, stating that they will get back to my complaint and yet, I still haven't received a confirmation of receipt of my complaint or a reference number. How can PSIRA be in a position to oversee and regulate Security Companies if they simply IGNORE complaints lodged with them? Their website states complaints should be sent to Info @ psira.co.za (spaces included so that email is not censored by HelloPeter). It seems that PSIRA is allowing serious misconduct to go unregulated because, well, nobody seems to respond to complaints emailed to them. We have an armed security officer who used his employment position to intimidate civilians despite not being on duty and Misalinx (His employer) is turning a blind eye to such serious allegations. If we can't get a resolution from PSIRA? Who should I contact next? The Office of The Public Protector maybe? Presidential Hotline?
Helpful (0)
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Eduard E
1 reviews | Active since Jan 2020
6 Mar 2026, 06:15
Second time I am complaining about nonchalant nature of PSIRA
It has now been THREE WEEKS since I lodged a complaint with PSIRA, two weeks since I followed up to no prevail and a week since I wrote a scathing review on HelloPeter. PSIRA immediately responded to the complaint on HelloPeter, stating that they will get back to my complaint and yet, I still haven't received a confirmation of receipt of my complaint or a reference number. How can PSIRA be in a position to oversee and regulate Security Companies if they simply IGNORE complaints lodged with them? Their website states complaints should be sent to Info @ psira.co.za (spaces included so that email is not censored by HelloPeter). It seems that PSIRA is allowing serious misconduct to go unregulated because, well, nobody seems to respond to complaints emailed to them. We have an armed security officer who used his employment position to intimidate civilians despite not being on duty and Misalinx (His employer) is turning a blind eye to such serious allegations. If we can't get a resolution from PSIRA? Who should I contact next? The Office of The Public Protector maybe? Presidential Hotline?
0
Replies (0)EE
Eduard E
1 reviews | Active since Jan 2020
27 Feb 2026, 06:22
PSIRA doesn't respond to emails AT ALL.
Is nobody monitoring their inbox? They don't respond to any of my emails and yet their website states that you should lodge a complaint via email. It's been 7 days and I have not received any confirmation of receipt or a reference number for SERIOUS misconduct by Misalinx security (KZN). My original complaint is as follows (Hopefully PSIRA checks this review, because they clearly don't read emails): I hereby lodge a formal complaint requesting that PSIRA investigate the conduct of an employee of the above-named security company and — critically — the company’s failure to provide any meaningful redress after I escalated the matter to them. The employee’s conduct (and the company’s subsequent silence) gives the clear impression that Misalinx condones the misuse of company-issued resources and the improper exercise of security authority by its staff. Summary of the original incident and escalation • On 4 February 2026 at approximately 15:00 I was involved in an altercation between myself and the father of the security officer (not known to me at the time) just outside of my residence in Trafalgar (29/30 Howard Avenue) in which the prospective new neighbour threatened me with violence for "trespassing on his property" despite me standing in the street / government servitude zone of the property; I contacted our authorised armed response provider, GP Security, and waited for SAPS to attend. • Before GP Security arrived, an individual in a company-branded vehicle and uniform (employed by the company named above) arrived at the scene. He stated he was there “to assist his father” and expressly denied acting in his capacity as a security officer — yet he remained in full uniform, retained the company firearm, and used his apparent authority to threaten me with arrest for trespassing while I was standing in a public street / government servitude zone • When I escalated this conduct to the company I requested a full investigation and redress. I gave the company seven (7) calendar days to respond. They did not comply with that deadline. • A company representative, Cassandra, did however contact my sister (who was not present during the incident) to get clarity, and told my sister she would handle the investigation and that the employee (known to us only as Herm****) “made his bed and will have to lie in it.” No further communications were received. On the seventh day, after I emailed to remind them of the requested outcome, the company rep**** asking me to propose a date and time for a discussion. When I provided a date and time they said it did not suit them. I then requested that they forward their investigation findings in writing. After that final attempt the company ceased all communication. Why I ask PSIRA to investigate the company (issues of regulatory concern) Failure to respond and provide redress: The company ignored the seven-day deadline I set and then failed to provide any investigation findings or remedial action despite repeated reasonable requests. This non-response undermines public confidence in industry accountability and suggests the company may be condoning or tolerating the employee’s behaviour. Misuse of company resources and authority: The employee used a company-branded vehicle, uniform and a company-issued firearm in an apparently personal family dispute. That conduct raises serious concerns about unauthorised use of company property and the abuse of the appearance of security authority. False representation of duty status: The employee admitted he was not attending in an official capacity yet refused to remove his uniform to attend to a private matter, maintaining that he had the authority to arrest me. This may amount to misrepresentation and abuse of powers protected under PSIRA’s Codes of Conduct, as I was in no legal violation by standing in the street and he was not there in his capacity as a security guard (his own admission). Inadequate internal investigation / transparency: The company’s refusal or failure to produce investigation findings and to discipline (or at least communicate disciplinary steps taken) prevents accountability and suggests inadequate internal controls and supervision, and possible condoning of behavior, which negatively impact public perception of security company services and accountability for misuse of appointment. Relief and orders sought from PSIRA I respectfully request that PSIRA take the following actions: Open a formal investigation into whether the company and its employee breached the Private Security Industry Regulation Act and the applicable PSIRA Codes of Conduct. Require the company to produce, under PSIRA supervision or direction, the following records and materials for independent review: • Vehicle-tracker logs for the company vehicle involved on 4 February 2026; • The employee’s OB/incident entries for that date and surrounding dates; • Roster/duty allocation sheets for the employee; • Firearm issue/return records and armory documentation for the employee; • The company’s internal investigation file, notes, and any disciplinary outcomes (if instituted); and Assess whether the company’s failure to respond and provide remedial action constitutes a breach of PSIRA obligations (including failures of supervision, training, and accountability). Where breaches are found, impose appropriate sanctions on the employee and on the company, and require corrective measures (including improved policies on usage of uniforms, vehicles and firearms; staff training; compliance audits; and transparent reporting to affected complainants). Provide me, as the complainant, with written confirmation of PSIRA’s receipt of this complaint and an outline of the immediate steps PSIRA will take to investigate. I would also request reasonable updates on material developments in the investigation. Additional factual detail you may verify quickly to ascertain whether misconduct occurred: • The employee’s claim that he was “on patrol” that day can be tested against vehicle-tracker logs and the OB — such records should quickly show whether the vehicle travelled patrol routes or whether it went directly from a specific location directly to the property where the altercation took place. If the company relies on “patrol” as justification, PSIRA should verify that claim against the objective logs. • The company’s use and control of firearms, uniforms and vehicles in non-duty contexts should be scrutinised. Closing / reservation of rights The company’s failure to respond and to provide any form of redress has left me with no choice but to seek regulatory intervention. I reserve all rights to pursue ******** or civil remedies depending on PSIRA’s findings and the outcome of your investigation. This complaint is submitted without prejudice to those rights. Please acknowledge receipt of this complaint and advise what further information you require from me to progress the matter.
Helpful (0)
|Replies (0)EE
Eduard E
1 reviews | Active since Jan 2020
27 Feb 2026, 06:22
PSIRA doesn't respond to emails AT ALL.
Is nobody monitoring their inbox? They don't respond to any of my emails and yet their website states that you should lodge a complaint via email. It's been 7 days and I have not received any confirmation of receipt or a reference number for SERIOUS misconduct by Misalinx security (KZN). My original complaint is as follows (Hopefully PSIRA checks this review, because they clearly don't read emails): I hereby lodge a formal complaint requesting that PSIRA investigate the conduct of an employee of the above-named security company and — critically — the company’s failure to provide any meaningful redress after I escalated the matter to them. The employee’s conduct (and the company’s subsequent silence) gives the clear impression that Misalinx condones the misuse of company-issued resources and the improper exercise of security authority by its staff. Summary of the original incident and escalation • On 4 February 2026 at approximately 15:00 I was involved in an altercation between myself and the father of the security officer (not known to me at the time) just outside of my residence in Trafalgar (29/30 Howard Avenue) in which the prospective new neighbour threatened me with violence for "trespassing on his property" despite me standing in the street / government servitude zone of the property; I contacted our authorised armed response provider, GP Security, and waited for SAPS to attend. • Before GP Security arrived, an individual in a company-branded vehicle and uniform (employed by the company named above) arrived at the scene. He stated he was there “to assist his father” and expressly denied acting in his capacity as a security officer — yet he remained in full uniform, retained the company firearm, and used his apparent authority to threaten me with arrest for trespassing while I was standing in a public street / government servitude zone • When I escalated this conduct to the company I requested a full investigation and redress. I gave the company seven (7) calendar days to respond. They did not comply with that deadline. • A company representative, Cassandra, did however contact my sister (who was not present during the incident) to get clarity, and told my sister she would handle the investigation and that the employee (known to us only as Herm****) “made his bed and will have to lie in it.” No further communications were received. On the seventh day, after I emailed to remind them of the requested outcome, the company rep**** asking me to propose a date and time for a discussion. When I provided a date and time they said it did not suit them. I then requested that they forward their investigation findings in writing. After that final attempt the company ceased all communication. Why I ask PSIRA to investigate the company (issues of regulatory concern) Failure to respond and provide redress: The company ignored the seven-day deadline I set and then failed to provide any investigation findings or remedial action despite repeated reasonable requests. This non-response undermines public confidence in industry accountability and suggests the company may be condoning or tolerating the employee’s behaviour. Misuse of company resources and authority: The employee used a company-branded vehicle, uniform and a company-issued firearm in an apparently personal family dispute. That conduct raises serious concerns about unauthorised use of company property and the abuse of the appearance of security authority. False representation of duty status: The employee admitted he was not attending in an official capacity yet refused to remove his uniform to attend to a private matter, maintaining that he had the authority to arrest me. This may amount to misrepresentation and abuse of powers protected under PSIRA’s Codes of Conduct, as I was in no legal violation by standing in the street and he was not there in his capacity as a security guard (his own admission). Inadequate internal investigation / transparency: The company’s refusal or failure to produce investigation findings and to discipline (or at least communicate disciplinary steps taken) prevents accountability and suggests inadequate internal controls and supervision, and possible condoning of behavior, which negatively impact public perception of security company services and accountability for misuse of appointment. Relief and orders sought from PSIRA I respectfully request that PSIRA take the following actions: Open a formal investigation into whether the company and its employee breached the Private Security Industry Regulation Act and the applicable PSIRA Codes of Conduct. Require the company to produce, under PSIRA supervision or direction, the following records and materials for independent review: • Vehicle-tracker logs for the company vehicle involved on 4 February 2026; • The employee’s OB/incident entries for that date and surrounding dates; • Roster/duty allocation sheets for the employee; • Firearm issue/return records and armory documentation for the employee; • The company’s internal investigation file, notes, and any disciplinary outcomes (if instituted); and Assess whether the company’s failure to respond and provide remedial action constitutes a breach of PSIRA obligations (including failures of supervision, training, and accountability). Where breaches are found, impose appropriate sanctions on the employee and on the company, and require corrective measures (including improved policies on usage of uniforms, vehicles and firearms; staff training; compliance audits; and transparent reporting to affected complainants). Provide me, as the complainant, with written confirmation of PSIRA’s receipt of this complaint and an outline of the immediate steps PSIRA will take to investigate. I would also request reasonable updates on material developments in the investigation. Additional factual detail you may verify quickly to ascertain whether misconduct occurred: • The employee’s claim that he was “on patrol” that day can be tested against vehicle-tracker logs and the OB — such records should quickly show whether the vehicle travelled patrol routes or whether it went directly from a specific location directly to the property where the altercation took place. If the company relies on “patrol” as justification, PSIRA should verify that claim against the objective logs. • The company’s use and control of firearms, uniforms and vehicles in non-duty contexts should be scrutinised. Closing / reservation of rights The company’s failure to respond and to provide any form of redress has left me with no choice but to seek regulatory intervention. I reserve all rights to pursue ******** or civil remedies depending on PSIRA’s findings and the outcome of your investigation. This complaint is submitted without prejudice to those rights. Please acknowledge receipt of this complaint and advise what further information you require from me to progress the matter.
0
Replies (0)GD
SM
Sibusiso M
1 reviews | Active since Jan 2020
13 Feb 2026, 06:52
Frustrated client
This is the most inconvenient, slow and unreliable digital system, I've ever encountered. I wonder who got paid to develop an App/ site with so many glitches, and no improvement... I've been trying to help a friend book for her certificate collection for the past two days, but your system is too slow and frustrating psira Technical team is definitely getting paid for nothing.
Helpful (0)
|Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
13 Feb 2026, 06:52
Frustrated client
This is the most inconvenient, slow and unreliable digital system, I've ever encountered. I wonder who got paid to develop an App/ site with so many glitches, and no improvement... I've been trying to help a friend book for her certificate collection for the past two days, but your system is too slow and frustrating psira Technical team is definitely getting paid for nothing.
0
Replies (0)D
TM
Tshegofatso M
1 reviews | Active since Jan 2020
11 Feb 2026, 06:23
Psira online platform is the worst
The PSIRA online booking system is extremely frustrating and unreliable. I logged in as early as 8:00 a.m. as advised, but the system still did not work. It is often slow, unresponsive, and difficult to use. If there were alternative service providers, I would have left PSIRA long ago. Unfortunately, users have no real choice. Ironically, the only system that works accurately and consistently is the payment platform. As long as manual fingerprinting and poor system performance continue, progress will remain limited. This process wastes time and causes unnecessary stress for applicants and service providers. One is left wondering whether PSIRA even cares about the inconvenience caused by this non-functional platform. PSIRA urgently needs to modernise and improve its systems to better serve the security industry.
Helpful (0)
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Tshegofatso M
1 reviews | Active since Jan 2020
11 Feb 2026, 06:23
Psira online platform is the worst
The PSIRA online booking system is extremely frustrating and unreliable. I logged in as early as 8:00 a.m. as advised, but the system still did not work. It is often slow, unresponsive, and difficult to use. If there were alternative service providers, I would have left PSIRA long ago. Unfortunately, users have no real choice. Ironically, the only system that works accurately and consistently is the payment platform. As long as manual fingerprinting and poor system performance continue, progress will remain limited. This process wastes time and causes unnecessary stress for applicants and service providers. One is left wondering whether PSIRA even cares about the inconvenience caused by this non-functional platform. PSIRA urgently needs to modernise and improve its systems to better serve the security industry.
0
Replies (0)NN
Nkosana N
1 reviews | Active since Jan 2020
29 Jan 2026, 07:27
Psira online banking problem
Good day, My name is Nkosana hereby experiencing helpless regarding PSIRA new registration, I have registered online on the 16/01/2026 and required amount of R290 for Security Officer grades for individual, then also i payed amount of R190 police clearance fingerprints, now my problem it's booking, I can't book online, everyday in the morning at about 8:00I logged in to my PSIRA online but failed to register because system says date and time slot for booking already full, My concern is that for how long should i wait to get registered? It seems that I am gonna wait for a year or long etc, I am really not impressed with the service offered by PSIRA online, I want to book for Security training but psira delays my plans, kindly please advise how to resolve this issue, unless I need to cancel my profile and request my refund because it's not useful, I have to change my career development plans
Helpful (0)
|Replies (0)NN
Nkosana N
1 reviews | Active since Jan 2020
29 Jan 2026, 07:27
Psira online banking problem
Good day, My name is Nkosana hereby experiencing helpless regarding PSIRA new registration, I have registered online on the 16/01/2026 and required amount of R290 for Security Officer grades for individual, then also i payed amount of R190 police clearance fingerprints, now my problem it's booking, I can't book online, everyday in the morning at about 8:00I logged in to my PSIRA online but failed to register because system says date and time slot for booking already full, My concern is that for how long should i wait to get registered? It seems that I am gonna wait for a year or long etc, I am really not impressed with the service offered by PSIRA online, I want to book for Security training but psira delays my plans, kindly please advise how to resolve this issue, unless I need to cancel my profile and request my refund because it's not useful, I have to change my career development plans
0
Replies (0)TM
Thibzo M
1 reviews | Active since Jan 2020
27 Jan 2026, 06:37
PSIRA Renewal Paid but Ignored – PAJA & Constitutional Rights Violated
I renewed my PSIRA certificate **online on 24 October 2025** and paid on the same day. Months later, **my renewal is still not reflected on the PSIRA system**, despite submitting **proof of payment** and following up repeatedly. What makes this worse is the **lack of accountability and escalation support**. Responses received are **generic and assumption-based**, and when I clarify that my certificate is still not updated, **PSIRA simply stops responding**. When I ask for **management or escalation details**, I get no response at all. This conduct constitutes ********** and unreasonable administrative action** in breach of the **Promotion of Administrative Justice Act, 3 of 2000 (PAJA)**, particularly **Section 6(2)** (unreasonable delay and failure to consider relevant information), and violates **Section 33 of the Constitution**, which guarantees lawful, reasonable, and procedurally fair administrative action. PSIRA’s failure to allocate my payment and update my renewal has **directly affected my ability to work and remain compliant**, through no fault of my own. This review is directed at **PSIRA management**. Frontline channels have failed. I am simply asking for what I already paid for: **allocate the payment and update my renewal status immediately**
Helpful (0)
|Replies (0)TM
Thibzo M
1 reviews | Active since Jan 2020
27 Jan 2026, 06:37
PSIRA Renewal Paid but Ignored – PAJA & Constitutional Rights Violated
I renewed my PSIRA certificate **online on 24 October 2025** and paid on the same day. Months later, **my renewal is still not reflected on the PSIRA system**, despite submitting **proof of payment** and following up repeatedly. What makes this worse is the **lack of accountability and escalation support**. Responses received are **generic and assumption-based**, and when I clarify that my certificate is still not updated, **PSIRA simply stops responding**. When I ask for **management or escalation details**, I get no response at all. This conduct constitutes ********** and unreasonable administrative action** in breach of the **Promotion of Administrative Justice Act, 3 of 2000 (PAJA)**, particularly **Section 6(2)** (unreasonable delay and failure to consider relevant information), and violates **Section 33 of the Constitution**, which guarantees lawful, reasonable, and procedurally fair administrative action. PSIRA’s failure to allocate my payment and update my renewal has **directly affected my ability to work and remain compliant**, through no fault of my own. This review is directed at **PSIRA management**. Frontline channels have failed. I am simply asking for what I already paid for: **allocate the payment and update my renewal status immediately**
0
Replies (0)