RJ
Roger J
Active since Feb 2018
112
Reviews
0
Industries
Reviews
112 reviews2 months ago
The nusance that is Discovery Claims History presented in Excel CSV firmat
Member 496922396 Note, I am deaf. No calls but please comm via email Your Claims history drawdown facility: You offer same in either pdf or Excel CSV formats. Why do you offer CSV which requires the receiver – particularly when a private individual as opposed to en entity - to have to convert/import to enable readable presentation. You used to present the Excel in Column format up to about say 2018. Is a damn nuisance having to try to convert and in my case, usually a failed exercise FYI, here is Google AI info on when a CSV and when a Column format Excel is appropriate.:>>>>> >>>>> AI Overview Whether it is easier to present an Excel sheet in CSV (Comma Separated Values) format versus the native column-based Excel format (.xlsx) depends entirely on the audience and the purpose of the data. • CSV is generally better for sharing raw data with other systems or for data analysis because it is lightweight and universally compatible. • Column format (Excel) is much better for presentation to people, as it retains formatting, formulas, and readability. Go to https://www.google.com/search?q=is+it+easier+to+present+an+excel+sheet+to+others+incsv+fi%3Dirmat+rater+thabn+in+column+format%3F&oq=is+it+easier+to+present+an+excel+sheet+to+others+incsv+fi%3Dirmat+rater+thabn+in+column+format%3F&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQIRiPAjIHCAIQIRiPAtIBCjM0NTA0ajBqMTWoAgiwAgHxBbWHVJSFRVQS&sourceid=chrome&ie=UTF-8 <<<<< Where I trust, you’ll get the message I suggest that perhaps, not many of your members draw in Excel format but for those who do, I'm sure that, like me, they would refer to receive them up-front in Colum format Why do I raise this? because both the pdf and the Excel formats can be difficult to read and at least Excel Column format can be manipulted for better understanding and validation. Take look at my history this month. See how February claims appear with processing dates not in date order. Then see how that throws the running MSA balances out of kilter necessitating some extraction and arithmetic to balance and validate
106 replies
3 months ago
Hospital Authorisation 32793777 >>>> YOU BLEW IT AGAIN!!
What is it with Discovery Health? Why can't you just give a straight answer to a question without just sending back your generic format mail with no real answer, telling me nothing that I don't already know and to phone in or to look for answers in the web site, Do you know how ****** ANNOYING that is? On Monday I sent in a mail posing three questions with detailed content, about your authorisation for my hospitalisation. In your reply (apparently so as is states that you've reviewed my query) signed by Lloyd Griffiths, you have not told me anything (except perhaps, for a very vague statement about required NAPPI codes) that I didn't know already Is it too much to ask that you revisit my mail, note what information and confirmations I have requested, AND GIVE ME APPROPRIATE ANSWERS????????? And, what is a NAPPI code in this context? I asked you, as one of the questions, to confirm that the 6 codes given to me by Dr Nanan's administration (and included in the mail) are indeed covered under procedure H93.0 and the authorisation. So, whilst I understand your statement : "Please note that all NAPPI codes quoted will accumulate to the same limit" at one level, what are the codes required under this authorisation, are the codes that I provided in my mail indeed NAPPI codes, are they correct for the implant and must they be quoted in Dr Nanan's account when he claims. Not too difficult is it? PS1: Re my opening para, this is not an isolated instance. All your responses to enquiries for information and clarification are not satisfactory and usually only deliver frustration and annoyance. And, perhaps somewhere in your management it needs to be understood that you can provide as much “distant” and indirect communication channels as you like but some people will prefer – and me specifically – to communicate via a channel which means that details of the exchange are on record at both ends. Reasonable, yes? PS 2: Please note that I am deaf and cannot conduct phone conversations. All comms via (non-generic?) email please. If you must respond via telephone, please call my daughter Lesley on 084 555 0090. She is on record with you as a third-party interactor
112 replies
3 months ago
VOX TELECOM HAS THROWN AWAY THE CONTENTS OF MY VOX MAIL INBOX FOR THE SECOND TIME
For the second time in a year, your system has deleted the contents of my Vox Mail Inbox whilst i was processing deleted mails from Deleted to Trash and then from Trash to Gone. You insist that I have deleted the Inbox items myself and I insist that I did not. The very layout of the Vox Mail screen indicates that this could not happen by customer action: Open Vox Mail, open Deleted folder, select and delete, Open Trash folder, select, Delete and Gone! To then delete the Inbox contents I would >>>> ACCORDING TO THE INSTRUCTIONS UNDER "DEALING WITH A FULL MAIKLBOX" IN YOUR WEBSITE >>>> have to select mails for deletion in the inbox, click on the Delete icon >>>>> AND THEN OPEN THE TRASH FOLDER and proceed as usual. I DID NOT DO THIS ON SATURDAY 24TH WHEN DELETING MAILS TO REDUCE THE STORED VOLUME % AND I'M DAMN SURE THAT I DID NOT FOLLOW THAT PROCESS LAST TIME WHEN YOUR SYSTEM ALSO EMPTIED MY INBOX I suggest that you have a bug in your system and instead of insisting that I am at fault you should be questioning yourselves and interrogating your system programming
109 replies
3 months ago
Your Customer Care has tanked and why did I not get my Scratch and Win points??
PLEASE NOTE: I am deaf so unable to conduct phone conversations. All comms via email please On approx. 20 December I was notified of Scratch & Win “award” after a spend of 500 at your Bedford Centre store Attempts to “redeem” on 21/12 were unsuccessful and I mailed an enquiry to your Customer Care ema. No acknowledgement or response to the first mail and none to my follow-ups of 21 and 27/12 either Comment: Your Customer Care has tanked since sometime after the end of Sean Summers’ first stint as CEO. Numerous queries mailed in over time have not been responded to by that area Point of the subject enquiry is that having been awarded 10X Smart Shopper points on next spend, this did not, apparently, eventuate Next spend was 150.45 on 27/12 at the Lambton store For this and supposedly with delivery of my award points, I got 75 cents and my points balance went up from somewhere in the 39s to 40.28 That doesn’t seem like 10X Am I missing something? I see nothing in the ASAP/Smart Shopper web site pages to guide me and I also don’t see an “account” with historical spend/points info Please advise Thank you
165 replies
3 months ago
Your apparent login in security update process - what a botch up!!!!!
What the ****** Liberty?!?!?!!!! I can't get into the Self Service area of your web site because you seem to have started 2026 with a security upgrade. I've spent an hour trying to get past this need and actually get into my portfolio to draw a policy summary and am getting nowhere. Besides some misleading statements, your system tells me that it does not recognise my SA ID #. Whaaaatttt!!!!!????? I've been on record in your system since the nineties!!!! What's this ****? Because you don't recognise my IUD, I can't get past your security update process and actually log in. What a botch up!!!!!!
168 replies
4 months ago
*XYZ%#^!@&$ Still can't draw claims history in your web site
*XYZ%#^!@&$ NOTE: NO PHONE CALLS PLEASE -COMMUNICATION VIA EMAIL ONLY. I HAVE LOST MY SENSE OF HEARING AND CANNOT CONDUCT TELEPHONE CONVERSATIONS (WHICH YOU RECORDS AND RECENT CLAIMS HISTORY WILL SHOW - AT LEAST FOR YOU BUT NOT FOR ME OVER THE LAST SIX WEEKS AND COUNTING) I posted on 20th November in this review site that that I had been unable draw a claims history since 13 November. I still can't and am getting the same response in the web site: >>>>> Sorry, this service has a technical problem at the moment. Please try again later. We’re working hard to solve the problem to give you the excellent service you expect. If the problem persists, please contact the call centre on 0860 100 696. Please note: You do not need to provide the error reference below to the call centre. >>>> "try again later:"- Is six weeks later too early? "We’re working hard to solve...." - are you still working hard to solve the problem? After six weeks and still not resolved - must be a massive problem or you've just plain given up! In one of your responses to the earlier submission you called for system information on my side that seemed to indicate that you thought that the problem is at my end. I provided what I thought was the correct info and I also advised that I had attempted to draw the report on another person’s laptop but the result was the same as shown above – which indicated to me that the problem is at your end, There has been no response from your system people following the provision of the requested information What’s the hold up – if you are actually still working on this issue? Back in November I had correspondence with Sthabile Mhlongo at executiveofficekzn@discovery.co.za out of which I eventually received the report on 2 December But, do I have to now specifically ask for it on each occasion? This is not a satisfactory state of affairs Please address and resolve promptly I need to draw my final report for the year – logically no later than 31 December Thank you
280 replies
4 months ago
Your "Ask a Question" online email "formular" does not allow me to submit
I'm trying to log an online request for help re unable to open Camera on my Extensa 15 SNID 05102518634. I've completed the online form and stated that the help in Knowledge Base and elsewhere in your website and also in Google has not helped. Can't submit though. Get a pop-up telling me to Search Knowledge Base and with a Continue button which, when clicked, does not "continue". Very annoying
0 replies
5 months ago
Can't access Medical Aid claims history....for a week now. Member # 496922396
NOTE: NO PHONE CALLS PLEASE -COMMUNICATION VIA EMAIL ONLY. I HAVE LOST MY SENSE OF HEARING AND CANNOT CONDUCT TELE,PHONE CONVERSATIONS (WHICH YOU RECORDS AND RECENT CLAIMS HISTORY WILL SHOW - AT LEAST FOR YOU BUT NOT FOR ME OVER THE LAST WEEK AND COUNTING) Since Thursday 13th, I have been getting this response when trying to access my claims history in your web site: "Sorry, this service has a technical problem at the moment. Please try again later. We’re working hard to solve the problem to give you the excellent service you expect." I think that after a week, the "excellent' in the above about your service is no longer applicable When can I expect restoration? TIA
165 replies
6 months ago
Please, Discovery Health, all I'm asking for is a fact sheet with comoprehensive detail on Cochlea implants. In case you missed it, this is exploratory at this time
I refer to your email of 22nd received 2134 on Cochlear implants - references on the email: FW: Query escalation -WRefNo#11557145292#- -MailRef#3654421561#-. I Where did the disconnect occur between what, I understand, Dr Karen Johnson, GM of your Vitality forwarded into Medical/Health area on my behalf and what has transpired? I’m getting everything but what I asked for and – as usual - generic non-personal communications See in the text that was sent to Dr Johnson: I specifically informed of my loss of hearing, asked for email comms only and requested a detailed “fact sheet” of the ins and outs about cochlear implants from your perspective This is the text of my request: >>> Hi Karen. Any chance of getting me some help out of Discovery Health please? I have lost my hearing - temporary I hope - after a severe tinnitus episode last week. Seems that the received audio in both ears is not converting to neural signals in the cochleas for brain interpretation as sound ENT Specialist has put me on a heavy tablet regime to clear inflammation and effects of probable viral infection and I'm now halfway through it with follow-up visit to the specialist on 30th So far no improvement although I do occasionally hear some sound from radio and tv but very faint and distorted Specialist has mentioned cochlea implant if hearing does not return. I Googled it and the AI response was frightening insofar as possible costs, ongoing attention and even insurance! My plan, Priority Classis only shows a 244k p.a. benefit and nothing else and nothing comes up when I search in the web site for further info - the web site is really **** - so difficult to find stuff So, can you assist please? Pass this on to someone on the Health side who can email me a comprehensive picture from the Discovery side, on the topic? Thanks v m. Will be much appreciated >>>> So, I could say that I’ve received everything but that from you and this in addition to some dozen phone calls which obviously are not going to get me anywhere Should I have come direct via I refer to your email of 22nd received 2134 on Cochlear implants - references on the email: FW: Query escalation -WRefNo#11557145292#- -MailRef#3654421561#-. I Where did the disconnect occur between what Dr Karen Johnson, GM of your Vitality forwarded into Medical/Health area on my behalf and what has teanspired? I’m getting everything but what I asked for and – as usual - generic non-personal communications See in the text that was sent to Dr Dohnson: I specifically informed of my loss of hearing, asked for email comms only and requested a detailed “fact sheet” of the ins and outs about cochlear implants from your perspective This is the text of my request: Hi Karen. Any chance of getting me some help out of Discovery Health please? I have lost my hearing - temporary I hope - after a severe tinnitus episode last week. Seems that the received audio in both ears is not converting to neural signals in the cochleas for brain interpretation as sound ENT Specialist has put me on a heavy tablet regime to clear inflammation and effects of probable viral infection and I'm now halfway through it with follow-up visit to the specialist on 30th So far no improvement although I do occasionally hear some sound from radio and tv but very faint and distorted Specialist has mentioned cochlea implant if hearing does not return. I Googled it and the AI response was frightening insofar as possible costs, ongoing attention and even insurance! My plan, Priority Classic only shows a 244k p.a. benefit and nothing else and nothing comes up when I search in the web site for further info - the web site is really **** - so difficult to find stuff So, can you assist please? Pass this on to someone on the Health side who can email me a comprehensive picture from the Discovery side, on the topic? Thanks v m. Will be much appreciated So, I could say that I’ve received everything but that from you and this in addition to some dozen phone calls which obviously are not going to get me anywhere Should I rather have sent an email to some specific address or perhaps submitted via the web site online query functionality? Emails are a pain because they go into the back end if your work queue and surface days later. Worse, surface at/allocated to somebody new and thus always addressed in isolation, no connecting the dots, and as experienced before, sometimes even conflicting information. Online? Even worse because it is a one-shot channel with no capability to update and no history accessible to me
106 replies
6 months ago
Resolution PLEASE!!!!! Ref 138255751
Your infio@liberty.co,za enquuiry service Reference number 138255751 Another week has passed and still no resolution on my request for a copy of a detailed policy document. Matter running since 6 October. To repeat my last message: How difficult can it be to download a copy of the full policy document into an email and send to me? Please excpedite And: BTW, perhaps your tardy service is the reason why most of your Hello Peter consumer ratings are so low
106 replies
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3 (2.6785714285714284%)
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104 (92.85714285714286%)