PSIRA not addressing my complaint regarding ADT failure to accommodate my disability?

On 14 April I lodged a complaint with PSIRA against Fidelity ADT over failure to accommodate in any way the impact of loss of my hearing in October 2025 and consequent inability to be able to manage my alarm system and activations of same as I had been before the hearing loss.

In addition to the impact on my functionality re the alarm system, I was also penalised for three successive months for excessive patrolman callout. These penalties amounted to over r3k (see more below)

I submitted to PSIRA some papers showing the necessary recognition and accommodations out of Google search AI results. These papers had also been submitted to ADT in my emails to them on the matter and out of which I got no sympathy or accommodation and was informed that their legal officers had stated that the company was not obligated to address relevane client disability

I also took the liberty of pointing out to PSIRA that, in my opinion, their code of conduct was very deficient in the area of meeting the requirements and accommodating persons with hearing and speech disabilities. I also pointed out that their Code of Conduct for their members was not security industry specific and is merely an adopted document originally prepared by the Department of Transport

I followed up my submission on 30 April and 7 May and have received no response or feedback

Further, with regard my last follow-up, I have received today (15 May) what may well be an automated email advising: Not read: RE: Lodgement of a complaint against Fidelity ADT in the matter of failure to accommodate client disability

This indicates that my last follow-up has not been viewed or forwarded to the person who acknowledged my original submission

Does this also mean that PSIRA are not addressing my complaint at all?

I am aware that in this connection, I am able to address the HSRC in the matter and will be doing so if PSIRA do not react positively to this negative review in the very near future

Regarding the penalty debits to my bank account for excesive patrolman callout, ADT have not responded to my repeated calls for refund although they have refunded one of the amounts but without any expalnatory advice being sent to me. I put it to them that having refunded one amount surely the othr two would afollow? This has not happened and they have not respnded to my mails on this aspect. I suggest that this failure would be classified as a breach of obligations in a properly constructed and obligatory Code of Conduct for security service providers