Department of Labour bad service UIF claims

The lack of communication and feedback and total service towards the tax/uif payer is so so bad . The time you have to wait in today's modern era of technology it's totally pathetic. I've been waiting for weeks. No reply to emails or calls it so bad . Another government entity that's totally not on any level, SARS is well run you get feedback and responses from them. But department of labour is so bad and pathetic. I heard of people waiting months in a time when technology is so advanced. Wow it's crazy the lack of communication and feedback. And the wait it's so irritating for a response from them. But yah ... New SA we live in