MN
Muzi N
Active since May 2021
7
Reviews
0
Industries
Reviews
7 reviews3 weeks ago
Hollard Insurance – Extremely Poor Experience
I had shortlisted Hollard for business insurance, but my experience with them has been nothing short of appalling. My issues began last year with an accident claim that, to this day, remains unresolved. The first agent I dealt with had extremely poor communication skills, and I spent weeks following up with someone who responded to emails as if it were a side hobby. I eventually had to find out, through my own research, who to escalate the matter to before being assigned a new agent. Throughout the process, I was asked to submit documents in fragments, as if the company had no standard procedure for handling claims. Despite sending everything as requested, I have received no acknowledgement or response to multiple emails. Even after escalating to three higher-level agents, there has been no reply. It feels unreasonable to expect clients to act as private investigators to track down contacts and follow up endlessly. The lack of communication and apparent delays suggest ********* tactics to avoid paying out claims. I would strongly caution anyone considering Hollard for insurance. My experience has been incredibly frustrating, unprofessional, and unresolved.
2 replies
35 months ago
Telkom LTE - TERRIBLE
For the last few weeks I have been having numerous issues with my Telkom LTE Connectivity. Throughout the day I will be disconnected and then I'll receive a notification that I need to connect to Telkom. As soon as I press on the notification, I'm redirected to a page that states that I have run out of bundles. I check my data bundles and lo-and-behold, I still have plenty of data. This happens every single time, without fail! I have called the call centre, NUMEROUS, times. The fact that I have called numerous times surely means that my issue has not been resolved?? Why is it that, I have this ongoing issue with my LTE line, but, as soon as I purchase emergency data then I am able to browse the internet as though I had dreamt my problems? Every time? So, I need to buy LTE data monthly just for me to keep buying emergency bundles as well to supplement my LTE? Really?
0 replies
38 months ago
Terrible Service Mechanic
My experience has not been great at all! It has been disgusting actually. I requested a quote from a mechanic for repairs on my car. They arrived late to the appointment, they arrived around 17:00 for a 12:30 appointment, they stripped the car and the engine. I paid them the bulk of the money for the job and now it has been 2 weeks since they've been promising to come and complete the job - which they haven't! I'm incredibly irate because I constantly have to be the one that is sending messages, calling them and following up - at my expense!! Last week when I asked if they think that it is fair for me to not get any updates and running after them, I was very rudely told "why am I busy interviewing them. If I'm not happy then I must find another mechanic!" When they are the ones who have been paid for the job! Never in my life have I dealt with unprofessionalism like this! My car has been left in an absolute state! Should there be circumstantial damage to my car caused from it being left exposed like this, who do I hold accountable? I am so disgusted by the service that I have received and from going through the other reviews, it appears as this is the modus operandi!
1 reply
47 months ago
VODACOM Fibre + Their Service Remind One of A Circus - A Joke
Picture this, you walk into a Steakhouse, they tell you that they ONLY have T-Bone steak. You would have preferred a sirloin, but, you'll take the T-Bone. You order the T-Bone, rare. 30 minutes later, you receive a chicken thigh. You tell your waitor/waitress that you ordered the only thing that they had, a T-Bone steak. Your waitor/waitress agrees that this is indeed not a T-Bone steak and assures you that they'll speak to the chef/kitchen staff. This happens once more. 45 minutes later you call for your waitor/waitress! They hurry over and ask you what's the problem. But, this time, they give you a surprised look and question if you're sure that you ordered a T-Bone steak and not a chicken thigh! Now... Remember, when you walked in, THEY told you that they only had T-BONE STEAK. Not chicken, not sushi, not a Hadida's toe nails. T.B.O.N.E. S.T.E.A.K. They call the chef over. The chef, in a condescending tone, almost as if trying his utmost best to sever your last remaining nerve - asks you... "Are you SURE you ordered the T-Bone steak!? We wouldn't give you a chicken thigh if you ordered a T-Bone steak!" The kicker, you're still expected to pay for the T-Bone steak! The same T-Bone steak that they promised you, didn't give to you, questioned if you were mistaken for asking for a T-Bone steak and insinuated that you infact were the mistaken one!!! As ridiculous as the above story sounds, that is EXACTLY what we have been dealing with with Vodafraud!! We are now in July. Since the beginning of this year, we have been having ENDLESS issues with our fibre line. We have logged calls, sent speed tests, their technician has come out - he SAW WHAT WE WERE DEALING WITH, he sent speed tests... Nothing. Problem persisted. We logged more calls, more speed tests, more emails, technician. Wash-Rinse-Repeat. July... ANOTHER EMAIL. ANOTHER REQUEST FROM VODACOM FOR ANOTHER SPEED TEST! Do you think that we get enjoyment out of this exchange!? Is it not safe to surmise that we have an issue given that we've been singing the same song and dance for half of the year!? I wish I could share the screenshots of this nonsense and these conversations. What will it take for you to stop undermining and taking us for granted?
1 reply
48 months ago
Pitiful "Service" from Vodacom Fibre
We have had such a terrible experience with our Vodacom Fibre! For MONTHS (since around February/March) we have not had a stable connection! Some days we get a few good hours of connectivity, but, on most days, like this past week, we get a few MINUTES of decent connectivity!! We have logged so many calls, performed so many speed test and sent so many emails. They have sent out the same technician repeatedly to check the SAME problem that he clearly can't see - WHY!? Is it fun for us to constantly call and log faults? Do we get a kick out of taking time out of our schedules for the same person, to explain the same problem and being told the same thing by the technician!? Over the past few weeks we have, AGAIN, resorted to using our mobile data whilst we are paying for a service that we are not receiving. It's madness!! Judging by the other reviews, this seems to be the norm with Vodacom Fibre!
1 reply
50 months ago
Terrible Service from Vodacom
Their service is absolutely shocking! We have been having issues with our fibre line not being stable for the last couple of months, I have called multiple times of which their technician has come out twice and has still not resolved this issue! I have sent countless emails without even an acknowledgement of receipt that is not automated!! As we speak, our line is fluctuating around 3kb,mm Other service providers in our area have not been having these issues and yet we need to just deal with terrible service and customer service at that from Vodacom. I would not recommend their services!! I would do
5 replies
62 months ago
Unsolicited and Abusive Contact
For months now I have been receiving multiple unsolicited automated calls from Clientele. At times I receive multiple calls a day daily!! I have blocked calls from the number only to be called from a different number. It is invasive and ABUSIVE conduct. I have NEVER opted for any contact from Clientele. Please, can this be resolved ASAP and can it be noted on your system to never make contact with me again regarding ANY branch of Clientele offerings!
3 replies
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1 Star
7 (100%)