Useless service

My husband and I booked a trip with MSC Cruise but unfortunately we could not go as my husband was involved in an accident and had multiple complications that led to him being hospitalised multiple times that on the day of embankment, he was hospitalised. I then cancelled the trip and was advised that I need to claim with Hollard Insurance. That’s when the nightmare began. At first I called their call centre and they advised that every is logged on their website. I did that but then it would request me to attach documents of which some I don’t have. I then sent them an email with the documents that I have but then they rep**** with a guide on how to lodge a claim online even though I had explained that I’m finding it difficult to submit the claim. It was so useless as still I could not submit my claim as it still needed documents that I do not have. I ended up uploading blank documents just to submit the claim. It is so frustrating because I now have to deal with their useless website while my husband is laying on the hospital bed.

HTC01121-04-26 HTC01199-05-26