I was a fool to try again, don't repeat my mistake

So it happened again. After never having a successful same-day delivery in 6 years, still having an outstanding refund from 2019, and being given the runaround when asking for feedback, I decided to try one last time. I should not have been surprised that they failed AGAIN. My friend's birthday surprise is ruined. The kicker is that the driver was apparently outside her house, but never bothered to hoot and make his presence known. She was right inside. Now I have to go through all the admin shlep AGAIN, all the while hoping and praying I can get my money back for the same-day fee. I was a fool to try them again, they are incapable of even the most basic of services. No watch how they blame the client, give zero feedback, and hope that they will forget that they stole your money. This time I think I'll try the CGSO route, for what it's worth. Either way the gesture is ruined. Next time I'll just drive to Woolworths myself, pick up some flowers, and deliver them personally. I'll save a fortune, a headache, and my friend's broken heart.