MD
Melanie C
Active since Mar 2009
4
Reviews
0
Industries
Reviews
4 reviews3 weeks ago
Delivery on time, but ruined gift presentation and poor support
Bought two items for a birthday. Delivery was perfectly on time, but one item had a permanent delivery sticker with all my personal details stuck right onto the beautiful cellophane wrapping. It completely ruins it as a gift. When I raised this with Owen in customer care and sent photos, I was simply told it's done so items aren't mixed up in transit. Explaining the process doesn't fix the ruined presentation. I rep**** to express my frustration, but they have ignored me since. Disappointing that they didn't bother trying to correct this.
0 replies
3 months ago
Appalling Customer Service & Deceptive Wait Times
Mweb makes it nearly impossible to cancel. After a failed 2-hour attempt last week, I am currently sitting on a call for another 2 hours being told I am first in line. This is a blatant disregard for customer time and a massive red flag for anyone considering their services. Fix your service! #BadService #Mweb
0 replies
8 months ago
Misleading
I visited The Bed Store store Cantebury Crossing on the 6th of October, intending to purchase a bed. I informed the sales consultant that I was looking for a queen-size mattress for a spare bedroom. He proceeded to show me a Sealy mattress that was currently on special. I asked the consultant if I could get free delivery with the purchase. He excused himself, made a phone call, and upon returning, explicitly stated that if I purchased the bed today, he would deliver it for free. Based on this firm assurance, I agreed to purchase the mattress. We then proceeded to the paypoint. After entering my details into the system, I overheard him discuss the sale with a colleague. He then informed me that he could not offer free delivery at that price. I am truly taken aback by this sudden reversal of a clear commitment, especially after I had already agreed to the purchase based on the free delivery offer. I then sent an email to head office to inform them of this and was told the regional manager would contact me. It's been 3 days and I have still not heard from them.
1 reply
46 months ago
Bad service
Very unhappy with their services, they failed to detect a leak on my property saying the meter was faulty. I had the meter replaced at a fee only to be informed by JHB Water that the meter is not faulty the property does in actual fact have a leak. I then contacted them to inform them of this and request that they do another leak detection test to establish exactly where the leak was. They advised that they would need me to pay for another test. I informed them that I was not happy paying for a second test as they failed to detect the leak in the first test done. Have not heard from them since. I would definitely not recommend their services.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (50%)
2 Star
0 (0%)
1 Star
2 (50%)