Delivery on time, but ruined gift presentation and poor support

Bought two items for a birthday. Delivery was perfectly on time, but one item had a permanent delivery sticker with all my personal details stuck right onto the beautiful cellophane wrapping. It completely ruins it as a gift. When I raised this with Owen in customer care and sent photos, I was simply told it's done so items aren't mixed up in transit. Explaining the process doesn't fix the ruined presentation. I rep**** to express my frustration, but they have ignored me since. Disappointing that they didn't bother trying to correct this.