Vodacom poor assistance

Item: Vodacom
Rating: 1
Author: Ryan P

One debit order bounce due to a error on my side then I corrected the issue with Vodacom and they activated my account again. Few days later my account is blocked account and the assistance im getting is very poor I've been a customer with Vodacom for years the way they working is very unacceptable and very unprofessional

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 May 2026, 06:02

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing scams. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply29 May 2026, 06:02

Official

Best regards,

Vodacom's replyOfficial

29 May 2026, 10:51

Dear Ryan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, today 29 May 2026 at 12:29 PM the payment have been received the account status is current and the account / lines have been unlocked.

Note as well our call dropeed and we have tried contacting you twice to no avail.
Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply29 May 2026, 10:51

Official

Best regards,

Vodacom

Vodacom poor assistance

About

Community

Businesses

Follow Us