NB
Nicolaas B
Active since May 2019
13
Reviews
0
Industries
Reviews
13 reviews2 weeks ago
Vodacom and Baseplay *****s
Baseplay Max and Vodacom cheating people out of money, again. I had the exact same problem in March 2025 on 1 of my other lines, Content charges added to my Vodacom bill without my consent. This occurred 3 months in a row, and I was refunded every time, thank you Vodacom, it only took me taking a few hours of my day to query this with a number of call center consultants who was not very helpful at all, until I posted on Hello Peter. At the time, I requested that ALL content charges be blocked on all my contract lines. Fast forward 1 year and a bit later, and I see a 'surprise" sms...Baseplay Max...AGAIN!!!! Already activated on 13 May 2026 (take note, no sms received), but I only receive the sms on 27 May 2026, 2 weeks later. Consultant tells me I accepted it via OTP...well thats a big fat lie!!! Why 2 weeks later? Well, now its R15 x 14 days = R210...and someone is pocketing the money. Convenient and clever ****? How, like in how does this happen if content was supposed to be blocked? Now, here is the most worrying part...when I search Vodacom and Baseplay complaints, there are a number of complaints on hello peter, dating back since 2024. *****ulent charges been happening for a couple of years, and Vodacom keeps on being implicated with Baseplay? So, Vodacom is aware of this, has been happening for a few years now, and this *****ulent relationship continues? Makes you wonder, you owns Baseplay Max? And is Vodacom able to protect their customers against this type of *****?
1 reply
5 months ago
FNB Connect False Advertising
It baffles my mind that a big Corporation like FNB still has a poor customer service via their portals, secure chat and call centre. And to top it off, luring in customers with promises of promotional data but then deliberately hiding conditions in their T's and C's (which is not stated in my agreement) Bought a new device through FNB connect in Nov 25, with a promotional data of 500gb a month for first 6 months. Only receiving 10gb When I query it, I am told the promotional depends on the monthly amount you pay. This is not stated in my agreement with FNB connect, but rather somewhere on FNB website. I did not agree to terms hidden somewhere on the website, and during the application process, no such document was provided explaining this "terms and conditions" ********* actions?
1 reply
8 months ago
Pick and Pay *****sters
Good day I will embark on a mission every day, for as long as it takes to get this matter has been resolved. I will explain how *********** a number of employees and departments are within the Pick and Pay group. First up, the call center And then the fools responding to Hello Peter reviews The service from the Pick and Pay call centre is absolutely non-existent, and to be honest, I would feel ashamed. Multiple phone calls to the Pick and Pay call centre and Hello Peter reviews, no assistance offered to date, and its been 29 days since my first call So let me start at the beginning, and break down how Pick and Pay treats its customers. I noticed 2 emails coming through on 1 September 2025, for purchases made at a Pick and Pay store (Sandridge Square in JHB). Needless to say, this looked very suspicious, as I live in Cape Town. Upon inspecting the digital receipt. I noticed my available shopper points of R104.26 was "redeemed" for this purchase. I never shopped at this store before, and this purchase WAS NOT made by me. This is also clearly indicated on the receipt: the shopper's name is "Mpho", and not Nicolaas (my name). On the same day (1 September 2025), I logged a call with Pick and Pay call centre...and received a response via email @ 14h07....Reference number 194190 Later on the same day, I received another email response @ 15h28, MPA has been logged, and my shopper points will be reloaded shortly. By 8 September 2025, the points had not been reloaded, and I phoned the call center again. Now I was told, the matter is still under investigation, contradicting the response I received a week earlier, that the points will be re-loaded. Take note, during these 7/8 days, not 1 person from Pick and Pay phoned me!!!!! This takes me to my first Hello Peter review made on 8 September 2025, with Pick and Pay responding 9 September 2025, and providing a ref number 1004053926 On 9 September 2025, I receive an SMS, informing me that above mentioned ref number has been completed. Still, shopper points have not been redeemed, or any official response explaining the outcome. On 18 September 2025, I wrote another Hello Peter review, and my frustration is growing. On the same day, I receive a response from Pick and Pay on Hello Peter, apologizing for the inconvenience caused, bla bla bla. On 19 September 2025, I get another response "Kindly note that the investigation has been done the ***** department will be in touch with you regarding the outcome". 10 days later, and guess what? Still waiting for my shopper points to be redeemed, or at least a phone call or email providing me with feedback. It is an absolute disgrace how between your call centre, and whoever is attending to Hello Peter complaints, is simply not even trying to resolve complaints. Based on my experience the last 29 days, it is a disgrace how this matter is been handled (or rather NOT handled or resolved) Take note, during these 29 days, multiple promises were made that the shopper points will be redeemed, or I will be contacted!!!!! I am still waiting... What must I do to get any type of assistance and resolve this matter?
1 reply
8 months ago
Pick and Pay Worst Retail Chain with no customer support
Dear Pick and Pay I logged a call with your call centre, and on 9 September a Hello Petee review. To date...no one...not 1 person has contacted me. What must I do to get your attention.
4 replies
9 months ago
Pick and Pay Call center is a joke, no assistance to offer
For some reason, my available smart shopper points were used by someone else, I even received an online invoice via email. That's how I picked it up. Logged the called with Pick and pay 1 September, got my reference email, and confirmation email that the Smart shopper points will be reloaded "shortly", I phone today to follow up, and what do you know...I get a response: matter is still under investigation and someone will phone me back... When will you phone me Pick and Pay, when? 7 days passed, and nothing. Call center assistants are absolute USELESS!!!! Nothing they can do, except escalate the matter...how many times do you want to escalate? Stop escalating problems, and start fixing them, or at least keep your customers informed
1 reply
10 months ago
FNB...do they care about customers? Hell no, you are just another number in the syatem
Shame on you FNB. Customers have to pay a moerse amount of money on bank cost, but then still have to resort to secure chat and chat with a random consultant that just follow the typical approach...sorry sir, notjing we can do, will have to log a call,and if you are lucky, then the mattee will be resolved in thoa year. Shocked that a power house bank institution like FNB still does not care about clients. Shortpaid this month in Ebucks of over R800. Log a call, response is promising...3 days to resolve. I phone today, and guesa what, FNB is aware of the fault, and is doing everything they can do resolve it, it will now take another (maybe) 5 days to investigate, and I must phone back again later. FFS THIS WHAT YOU CALL SERVICE,
1 reply
10 months ago
Pick and Pay, what a joke of a company
How does a giant retailer like Pick and Pay manage to stay in business? It's a joke, absolute circus. Placed on order on 17 July 2025 via ASAP, waited and waited for hours for a driver. Numerous calls to ASAP and the store, and eventually I was told they have problem with system, and drivers can not be assigned, therefor order can not be delivered. Strike 1!!!!!! Then they continue to take payment from my account, even though order was clearly not delivered, due to Pick and Pay's FLAWED system. Strike 2!!!! Then now I am told refund will take 3 to 5 business days Strike 3!!!! You can take my money IMMEDIATELY, and then I must wait. A multitude of phone calls and effort spend, not even a sorry from any Pick and Pay official. Disgusting how a customer is treated, bunch of *****s
1 reply
13 months ago
Pathetic Vodacom Accounts service!!!!!!
Here we go again, another month of content charges on my account. 4 times in 6 months...when will it stop? This is now becoming ridiculous!!!!!! I BLOCKED all content, and yet somehow Vodacom unblocks it. Do they have a partnership with these content service *****s, and receiving a kickback of sorts? And then to top it off, an accessory payment had to be stopped last month (end of contract), do you think it was stopped? No, why would it be, because it would seem that this is normal service that can be expected from Vodacom. I am fed up!!!!!!!!!!!!!!
4 replies
15 months ago
Bogus content charges...AGAIN!!!!!!
Dear Vodacom Here we are again, another *****ulent charge on my account, second month in a row, and third time in just over 4 months. Content charges...really...again? What do I need to do to stop this? Is someone in your accounts department getting joy from loading bogus charges on customer accounts? Come now, get your things in order, and stop trying to ***** from your customers.
3 replies
16 months ago
Vodacom security threat
This is now the second time in 3 months, I have to write an ugly review for Vodacom. Being charged for "entertainment or content services" of R499.79. Phoned call centre, and they have NO IDEA what this is for. Ah, maybe you have subscription somewhere, maybe google playstore. How is this an appropriate answer??? Now I ask, how must I be assisted if Vodacom themselves are unable to provide a valid reason for charging for services? Lets just charge for services, and see what happens? Eventually I get information back, its content services that is loaded on my account. Now the question is, how is content services loaded on my number, with my knowledge or approval? Who is trying to de***** the system, and why does Vodacom not have security measure in place to stop this from happening?
4 replies
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