Customer Care lacks Logic -Don't Waste your time

DO NOT, I Repeat DO NOT waste your time reporting a complaint to head office/customer care. The employees I've dealt with lack simple logic and if you want to be irritated with foolishness then kindly contact them. Bottom line they do not compensate you if you don't return the goods, agree to this and if its a policy then all good and well. HOWEVER their has to be a rare occasion where a concession/waiver has to be granted and a compensation given thereof where its beyond the customers control to bring back the goods in questions for valid reasons. In any case, i contacted head office only to speak to a soft spoken lady but this lady lacks logic when I presented her with a scenario. I said, what happens if the product has worms, should I now keep these works in my cupboard/fridge with all the other products and then return it to the store the next day, this clown says YES she will keep this product in her cupboard with the worms. Listen, logic is something you cannot teach but how do big brands like these employ *********** people. Listen we learn everyday something new but come on, keep maggots in your cupboard knowingly and then show the Pedros store manager the next day. I honestly what nonsense is happening in the Pedros stores. I'm almost certain we are eating thing that may have fallen on the floor, flies sat on, sneezed on our meals unintentionally and so forth. And the reason I say this, if the customer service employee can make a statement like this, what do you expect from a junior employee. Oh and by the way, my product was raw and served to me, the employee that contacted me acknowledged they had new staff but assured me they will be re-trained. So who's going to compensate me for my meal that had to be thrown away. I don't earn a salary for free.