Billed R475 for mayo sides never ordered or received — 12 days of stalling, then wrongly denied

My wife ordered from Anvil Burger Co, Claremont on 14 May 2026 (total: R2,048.90) and was charged R475 more than I should have been — for mayo sides I never ordered and never received. The overcharge: 5 x Skinny Fries @ R59 = R295 but billed R670. Extra R375 was for "3 Side Plain Mayo" — not ordered, not received. 2 x Steakhouse Fries @ R59 = R118 but billed R218. Extra R100 was for "2 Side Spicy Mayo" — not ordered, not received. Total wrongly charged: R475 I reported this on the same day (14 May, 18:09) with the receipt and menu screenshots as proof. Over the next 12 days, agents Hisham and Mohamed Saeed sent the same copy-paste reply ("still looking into it") at least 5 times. When I asked for a direct contact, I was ignored. On 26 May, Uber's automated system denied my refund, claiming I contacted them "more than 2 days after the order." I contacted them on the day of the order. The delay was 100% caused by Uber Eats. I want my R475 back and an explanation of why items never ordered appeared on my bill.