

GoBid
Based on recent customer reviews, GoBid faces significant customer dissatisfaction centred on vehicle misrepresentation, refund delays, and unresponsive communication. Buyers frequently report discrepancies between advertised and delivered vehicles, including incorrect model years, mileage, and condition. While a small minority praise specific agents for professionalism, the dominant narrative reflects deep trust concerns, escalations to ombudsman and CPA references, and frustration with hiding behind terms and conditions.
TrustIndex
2.1
NPS Score
-69
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, GoBid faces significant customer dissatisfaction centred on vehicle misrepresentation, refund delays, and unresponsive communication. Buyers frequently report discrepancies between advertised and delivered vehicles, including incorrect model years, mileage, and condition. While a small minority praise specific agents for professionalism, the dominant narrative reflects deep trust concerns, escalations to ombudsman and CPA references, and frustration with hiding behind terms and conditions.
The most common complaint about GoBid, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Reliability & Ethics. Customers repeatedly describe misleading listings, undisclosed damage, and refusal to take accountability. Many reference the CPA, ombudsman, or label the practice as a scam. Trust has been severely eroded by hiding behind terms and conditions when discrepancies arise.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
GoBid is the worst I don't recommend anyone to suffer from their unprofessional conducts, please hear me out stop stressing yourselves out this company is nonsense, Refund Problems, Rude Telephonic Staff, When they want your money they call you every hour when they are supposed to pay you your money they take you up and down back and forth, if you don't want stress stay away from GoBid as an individual at any cost trust me.
1 reviews | Active since May 2026
GoBid is the worst I don't recommend anyone to suffer from their unprofessional conducts, please hear me out stop stressing yourselves out this company is nonsense, Refund Problems, Rude Telephonic Staff, When they want your money they call you every hour when they are supposed to pay you your money they take you up and down back and forth, if you don't want stress stay away from GoBid as an individual at any cost trust me.
1 reviews | Active since Dec 2013
Terrible Experience with GoBid – Wasted Time and Broken Promises I listed my old car on GoBid's website, and a Leads Consultant called with a firm offer of R64,000, which I accepted. He assured me the closing team would follow up to finalize. When the lady from that department called, she tried slashing it to R50,000. After I insisted on the agreed R64,000, they relented—but only after a long back-and-forth. I signed and returned the Offer to Purchase immediately. That's when the tricks started. I confirmed delivery for Saturday, citing clause 2.2.6 (payment before handing over papers). They demanded changes; I refused. The lady escalated to her Team Leader, who said she'd need management approval for payment upfront. This was Thursday, 7 May 2026—the last time they contacted me. On Friday, I followed up about delivering to their West Rand branch. The sales agent (Bella) rudely imp**** not to bother, in no uncertain terms. Now, after nearly 4 days of silence, I call today (12 May 2026) and learn the Offer to Purchase has "lapsed." They expect me to just move on? What about my wasted time, multiple calls, and the signed agreement? Bella was unprofessional and rude throughout. Avoid GoBid—they bait with offers, then ghost and dodge. Selling my car elsewhere now. 1/5 stars.
1 reviews | Active since Dec 2013
Terrible Experience with GoBid – Wasted Time and Broken Promises I listed my old car on GoBid's website, and a Leads Consultant called with a firm offer of R64,000, which I accepted. He assured me the closing team would follow up to finalize. When the lady from that department called, she tried slashing it to R50,000. After I insisted on the agreed R64,000, they relented—but only after a long back-and-forth. I signed and returned the Offer to Purchase immediately. That's when the tricks started. I confirmed delivery for Saturday, citing clause 2.2.6 (payment before handing over papers). They demanded changes; I refused. The lady escalated to her Team Leader, who said she'd need management approval for payment upfront. This was Thursday, 7 May 2026—the last time they contacted me. On Friday, I followed up about delivering to their West Rand branch. The sales agent (Bella) rudely imp**** not to bother, in no uncertain terms. Now, after nearly 4 days of silence, I call today (12 May 2026) and learn the Offer to Purchase has "lapsed." They expect me to just move on? What about my wasted time, multiple calls, and the signed agreement? Bella was unprofessional and rude throughout. Avoid GoBid—they bait with offers, then ghost and dodge. Selling my car elsewhere now. 1/5 stars.
1 reviews | Active since Jan 2025
I purchased a vehicle from GoBid via their online auction on 26/04/2026. The vehicle was advertised as a 2017 Volkswagen Polo Vivo 1.6 GTS with approximately 56,000 km and listed as a Code 2 vehicle. Upon collection, I discovered the vehicle was not as advertised. It is actually a 1.4 Polo Vivo that has been cosmetically altered to resemble a GTS model, and it also has a serious engine bearing knock. I raised the issue on 28/04/2026 and dealt with Michelle Botes and Kyle Motssen. Despite reporting the clear discrepancy between the advertised and received vehicle, GoBid has not provided a fair resolution or taken accountability. This has resulted in financial loss and significant frustration. I believe this falls under misrepresentation in terms of the Consumer Protection Act (CPA), as the product delivered does not match what was advertised. I am now escalating the matter as GoBid has failed to resolve it appropriately.
1 reviews | Active since Jan 2025
I purchased a vehicle from GoBid via their online auction on 26/04/2026. The vehicle was advertised as a 2017 Volkswagen Polo Vivo 1.6 GTS with approximately 56,000 km and listed as a Code 2 vehicle. Upon collection, I discovered the vehicle was not as advertised. It is actually a 1.4 Polo Vivo that has been cosmetically altered to resemble a GTS model, and it also has a serious engine bearing knock. I raised the issue on 28/04/2026 and dealt with Michelle Botes and Kyle Motssen. Despite reporting the clear discrepancy between the advertised and received vehicle, GoBid has not provided a fair resolution or taken accountability. This has resulted in financial loss and significant frustration. I believe this falls under misrepresentation in terms of the Consumer Protection Act (CPA), as the product delivered does not match what was advertised. I am now escalating the matter as GoBid has failed to resolve it appropriately.
1 reviews | Active since May 2026
Hi My name is Ntabiseng tshehla. Im a loyal customer of gobid. Im buying up to 15 cars a month. My issue is i made arrangement to make a payment on the 2 taxies i bought with gobid with samuel who phoned me on the 4th and we made arrangement to make the payment the followimg day on the 5th and he agreed. I made the payment ad per arrangement on the 5th of april by my invoice is cancelled and now the lady i talked to is now saying samuel is not in today because i had insisted to talk to him. I even asked her to check records and telphone records when he phoned but she was way too defensive. I want to find out if go bid doesnt keep records of phone calls and what they doing is very unproffesional. Im asking for my invoice to be put back as the money is there on my profile as agreed with samuel. I need my release note. U must also my deposite back as i made arrangement with samuel who represent gobid. Cst226951
1 reviews | Active since May 2026
Hi My name is Ntabiseng tshehla. Im a loyal customer of gobid. Im buying up to 15 cars a month. My issue is i made arrangement to make a payment on the 2 taxies i bought with gobid with samuel who phoned me on the 4th and we made arrangement to make the payment the followimg day on the 5th and he agreed. I made the payment ad per arrangement on the 5th of april by my invoice is cancelled and now the lady i talked to is now saying samuel is not in today because i had insisted to talk to him. I even asked her to check records and telphone records when he phoned but she was way too defensive. I want to find out if go bid doesnt keep records of phone calls and what they doing is very unproffesional. Im asking for my invoice to be put back as the money is there on my profile as agreed with samuel. I need my release note. U must also my deposite back as i made arrangement with samuel who represent gobid. Cst226951
1 reviews | Active since Oct 2010
The ridiculousness of waiting an hour and a half to view a auction vehicle. You sit in a queue because Gobid does not want to employ more attendants to serve customers. Worse than home affairs
1 reviews | Active since Oct 2011
I had been watching a certain vehicle for a little over a week. It had been on 4 previous timed auctions and not sold in any of them. Today I sent someone to view the vehicle and after that I bid. I was the only bidder so I won the bid and then surprisingly I get a message that my bid was rejected. I call and they say I didn't reach reserve. Why would you put a price on something then turn around and say the price is low.
1 reviews | Active since Oct 2011
I had been watching a certain vehicle for a little over a week. It had been on 4 previous timed auctions and not sold in any of them. Today I sent someone to view the vehicle and after that I bid. I was the only bidder so I won the bid and then surprisingly I get a message that my bid was rejected. I call and they say I didn't reach reserve. Why would you put a price on something then turn around and say the price is low.
1 reviews | Active since Feb 2026
Go bid is taking me from pillar to post with my refund I lodged a discrepancy from the 19th february today 17th of April still no success I personally went to their head office asked for a manager by the name Mpho cant remember the surname She referred me to a Mr Kyle Motssen who was supposed to help me get my refund I had all documents with me Kyle told me not to worry they will process it later he send me a refund form but on the refund form it was indicated that the funds will revert back to my gobid account when I clearly stated I want them back into my account I communicated this with Kyle He said I should send back the form so he can edit it now he is saying I need to sign the form but he has not send me anything why did he not get me to sign when I was in their office can you imagine how much interest gobid is making out of all this monies they dont refund I would honestly not recommend this company to anyone
1 reviews | Active since Feb 2026
Go bid is taking me from pillar to post with my refund I lodged a discrepancy from the 19th february today 17th of April still no success I personally went to their head office asked for a manager by the name Mpho cant remember the surname She referred me to a Mr Kyle Motssen who was supposed to help me get my refund I had all documents with me Kyle told me not to worry they will process it later he send me a refund form but on the refund form it was indicated that the funds will revert back to my gobid account when I clearly stated I want them back into my account I communicated this with Kyle He said I should send back the form so he can edit it now he is saying I need to sign the form but he has not send me anything why did he not get me to sign when I was in their office can you imagine how much interest gobid is making out of all this monies they dont refund I would honestly not recommend this company to anyone
GoBid has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. Hellopeter has tracked GoBid across 203 total reviews. How is the TrustIndex calculated? →