Bob Go powered by Bob Group
Verified Business
Bob Go powered by Bob Group
Verified Business
32 Reviews (last 12 months)
Responds in 52 hours 40 min
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
52h 40mReply Time
-31 NPSUnlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 66 hours 9 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
52h 40m
NPS Score
-31
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 66 hours 9 min
Review Distribution
2|32 Reviews
May '25 - Apr '26
5(27.6%)
4(0%)
3(0%)
2(0%)
1(72.4%)
5(27.6%)
4(0%)
3(0%)
2(0%)
1(72.4%)
Frequently Asked Questions About Bob Go powered by Bob Group
Bob Go powered by Bob Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 66 hours 9 min. Hellopeter has tracked Bob Go powered by Bob Group across 138 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
IJ
Izak J
1 reviews | Active since Jan 2020
13 Feb 2026, 06:28
They just want the money, dont really care about the parcels
So I am expecting a parcel from a company that send it through bob go. Biggest mistake EVER! Bobgo in their infinite wisdom decided to use the biggest conglomerate of idiots on the planet: Fastway. So I get the waybill number from bob go for the package. Guess what, that tracking number does not exist on Fastway's website. It showed on bob go's website as out for delivery, yesterday already, guess what, no parcel was delivered. It still shows out for delivery yesterday, but I cant track it on Fastway's website or WhatsApp cause they say it does not exist. Next stop, a case opened for *****
Helpful (0)
|Replies (0)IJ
Izak J
1 reviews | Active since Jan 2020
13 Feb 2026, 06:28
They just want the money, dont really care about the parcels
So I am expecting a parcel from a company that send it through bob go. Biggest mistake EVER! Bobgo in their infinite wisdom decided to use the biggest conglomerate of idiots on the planet: Fastway. So I get the waybill number from bob go for the package. Guess what, that tracking number does not exist on Fastway's website. It showed on bob go's website as out for delivery, yesterday already, guess what, no parcel was delivered. It still shows out for delivery yesterday, but I cant track it on Fastway's website or WhatsApp cause they say it does not exist. Next stop, a case opened for *****
0
Replies (0)MIDF
Maria Isabel De Faria
1 reviews | Active since Jan 2020
12 Feb 2026, 12:50
Excellent service
Excellent service I contacted them re my courier delivery problem and they responded immediately very pleased with their response 👍
Helpful (0)
|Replies (0)MIDF
Maria Isabel De Faria
1 reviews | Active since Jan 2020
12 Feb 2026, 12:50
Excellent service
Excellent service I contacted them re my courier delivery problem and they responded immediately very pleased with their response 👍
0
Replies (0)UM
Unarine M
1 reviews | Active since Jan 2020
9 Feb 2026, 05:07
Be careful Bob Go is a ****
To date, I have still not received any assistance or clear feedback regarding my refund. I keep being referred to waybill numbers, but this does not explain how two waybills alone could amount to charges exceeding R1300. Additionally, after reviewing my account again, I noticed that I only shipped approximately five orders, yet my account was still billed over R1200, which does not make sense based on the volumes shipped. This raises serious concerns about overbilling. To be completely honest, based on my experience so far, I would not recommend this system to other business owners, as the charges app**** do not align with the services used and there is a lack of timely support or transparency when issues are raised. What is also concerning is that I am clearly not the only person experiencing this issue. I’ve come across another customer who repeatedly raised similar overcharging concerns on your Instagram page, posting multiple times without receiving any response or resolution. I am once again requesting urgent clarification, a proper breakdown of the charges app**** to my account, and a clear update on the status of my refund. This matter has already taken too long and continues to affect my business. I look forward to a prompt and transparent response. Kind regards, Unarine Account: MUG010
Helpful (0)
|Replies (0)UM
Unarine M
1 reviews | Active since Jan 2020
9 Feb 2026, 05:07
Be careful Bob Go is a ****
To date, I have still not received any assistance or clear feedback regarding my refund. I keep being referred to waybill numbers, but this does not explain how two waybills alone could amount to charges exceeding R1300. Additionally, after reviewing my account again, I noticed that I only shipped approximately five orders, yet my account was still billed over R1200, which does not make sense based on the volumes shipped. This raises serious concerns about overbilling. To be completely honest, based on my experience so far, I would not recommend this system to other business owners, as the charges app**** do not align with the services used and there is a lack of timely support or transparency when issues are raised. What is also concerning is that I am clearly not the only person experiencing this issue. I’ve come across another customer who repeatedly raised similar overcharging concerns on your Instagram page, posting multiple times without receiving any response or resolution. I am once again requesting urgent clarification, a proper breakdown of the charges app**** to my account, and a clear update on the status of my refund. This matter has already taken too long and continues to affect my business. I look forward to a prompt and transparent response. Kind regards, Unarine Account: MUG010
0
Replies (0)MEDP
Milinda Elize Du Plessis
1 reviews | Active since Jan 2020
6 Feb 2026, 09:45
Thanks TABELO SEKWELA
Bob Go,, You where great.Very friendly, helpful, Thank you Bob Go🌟
Helpful (0)
|Replies (0)MEDP
Milinda Elize Du Plessis
1 reviews | Active since Jan 2020
6 Feb 2026, 09:45
Thanks TABELO SEKWELA
Bob Go,, You where great.Very friendly, helpful, Thank you Bob Go🌟
0
Replies (0)UM
Unarine M
1 reviews | Active since Jan 2020
29 Jan 2026, 08:10
Be awesome they are ****mers
Hi there, I hope this message finds you well. I’m reaching out because I’m quite concerned about the recent experience I’ve had with Bob Go. I was billed R1300 for a service that was never completed, and unfortunately, I’ve had no proactive communication from your side to clarify what happened. I called your support team two or three days ago and was assured I’d receive a response before 12 p.m. that day. As of now, I’ve received no follow-up call or any clarification via email about who canceled the orders. The email I did receive mentioned that the orders were canceled but also stated they were delivered, which is contradictory and quite confusing. For your reference, my account number is MUG010. I went ahead and paid the R1300 because I was not receiving any assistance, and I urgently needed to fulfill my customer orders. However, despite making payment, I’m still waiting for clarity and proper support. I need this matter investigated and resolved promptly, as these delays are directly affecting my business operations and my ability to deliver orders on time. Please understand that if this matter is not resolved soon, I may have to share my experience publicly to make others aware of the challenges I’m facing. I genuinely hope we can resolve this amicably and urgently before that becomes necessary. Thank you for your immediate attention to this matter. Best regards, Unarine
Helpful (0)
|Replies (0)UM
Unarine M
1 reviews | Active since Jan 2020
29 Jan 2026, 08:10
Be awesome they are ****mers
Hi there, I hope this message finds you well. I’m reaching out because I’m quite concerned about the recent experience I’ve had with Bob Go. I was billed R1300 for a service that was never completed, and unfortunately, I’ve had no proactive communication from your side to clarify what happened. I called your support team two or three days ago and was assured I’d receive a response before 12 p.m. that day. As of now, I’ve received no follow-up call or any clarification via email about who canceled the orders. The email I did receive mentioned that the orders were canceled but also stated they were delivered, which is contradictory and quite confusing. For your reference, my account number is MUG010. I went ahead and paid the R1300 because I was not receiving any assistance, and I urgently needed to fulfill my customer orders. However, despite making payment, I’m still waiting for clarity and proper support. I need this matter investigated and resolved promptly, as these delays are directly affecting my business operations and my ability to deliver orders on time. Please understand that if this matter is not resolved soon, I may have to share my experience publicly to make others aware of the challenges I’m facing. I genuinely hope we can resolve this amicably and urgently before that becomes necessary. Thank you for your immediate attention to this matter. Best regards, Unarine
0
Replies (0)CT
Celia T
1 reviews | Active since Jan 2020
7 Jan 2026, 07:49
All Talk, No Action: A Delivery Service That Failed
No matter how hard I tried to get them to deliver a parcel, they simply did not assist. I kept receiving messages, but there was no action at all. After three weeks, nothing was resolved. I would not recommend supporting this company, as they failed to deliver the very service they claim to stand for.
Helpful (0)
|Replies (0)CT
Celia T
1 reviews | Active since Jan 2020
7 Jan 2026, 07:49
All Talk, No Action: A Delivery Service That Failed
No matter how hard I tried to get them to deliver a parcel, they simply did not assist. I kept receiving messages, but there was no action at all. After three weeks, nothing was resolved. I would not recommend supporting this company, as they failed to deliver the very service they claim to stand for.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Jan 2026, 07:42
Bob Go no accountability, No Clue
Why is there no Zero Star option. From all the moneymaking ****s out there this one is tops. Allegedly provides a courier service to online shops, however, as soon as the "Stuff"{ hits the fan, they are very quick to pass the blame to the "Courier" Partner. Bob Go makes money from selling services, and hope the Courier will perform their part, no accountability. 7 working days and counting for a 3 - 4 day main center delivery. Neither Bob Go or Fastway (Pun for slowest courier) have any clue where the parcel is, 3 different lies. Cancelled this R6k+ order with supplier, go figure.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Jan 2026, 07:42
Bob Go no accountability, No Clue
Why is there no Zero Star option. From all the moneymaking ****s out there this one is tops. Allegedly provides a courier service to online shops, however, as soon as the "Stuff"{ hits the fan, they are very quick to pass the blame to the "Courier" Partner. Bob Go makes money from selling services, and hope the Courier will perform their part, no accountability. 7 working days and counting for a 3 - 4 day main center delivery. Neither Bob Go or Fastway (Pun for slowest courier) have any clue where the parcel is, 3 different lies. Cancelled this R6k+ order with supplier, go figure.
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Replies (0)