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2.3|115 reviews
JM
JJ M
1 reviews | Active since Member
08 May 2026, 10:43
Bobshop parcel not collected - 3 days later - no communication
You used to use RAM for bobshop delivery which was working flawless. Recently you changed to a company called Fastway.
As a seller it is the second time trying to ship a parcel with this option.
Ot seems these people are not really interested in providing the same quality service that Ram provided.
I have sold an item on bobshop and booked the Fastway courier from the menu.
It is the third day today and the parcel have not yet been collected from me neither has any attempt to communicate with me.
How long must I wait until one day maybe they collect? In the meantime my customer wants an answer as to why his order made three says ago has not been shipped yet.
This can lead to negative ratings and loss in sales for me as well as Bobshop.
Attempts to communicate with Bobshop were fruitless as, as always, they don't even respond to the emails reaching out to them.
For three days I have ween waiting for the courier to pick up the parcel until 18:00 in the evening dor nothing.
I can't wait at the collection addres (my office) every day for weeks hoping thy would collect.
Ram collected same day or next day, never later and always made an effort communicating.
This is extremely disappointing and challenging as a seller on Bobshop.
And, as I say, not the first time this happened since Fastway got your contract.
It is 12;37on Friday now and the customer expected delivery yesterday ot today, as they already ordered around Tuesday.
Your are going to lose customers and businesses if this goed on.
And what I do not understand is that Fastway is in town every day, why can't they collect my parcel?
Now my customer has to wait until at least next week. My question is will Bobshop explain to the customer why his parcel has not been shipped yet? Because they aught to, as I am being questioned why it haven't been shipped three days after the order.
What's going to be done to this problem?
Fastway is not the correct courier for the needs of Bobshop customers.
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Replies (1)0
Replies (1)Bob Go powered by Bob Group's replyOfficial
11 May 2026, 13:40Hi JJ Myburgh,
We’re very sorry to hear about your experience and understand the frustration caused by the delayed collection and lack of communication, especially when this impacts your customers and business operations.
While this relates specifically to the Bob Shop marketplace, we form part of the same group and want to ensure your concerns are addressed appropriately. Please rest assured that the relevant Bob Shop team has been made aware of your feedback and has been in contact with you regarding the matter.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Your feedback is important to us, and experiences like this are taken seriously.
Kind regards,
We’re very sorry to hear about your experience and understand the frustration caused by the delayed collection and lack of communication, especially when this impacts your customers and business operations.
While this relates specifically to the Bob Shop marketplace, we form part of the same group and want to ensure your concerns are addressed appropriately. Please rest assured that the relevant Bob Shop team has been made aware of your feedback and has been in contact with you regarding the matter.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Your feedback is important to us, and experiences like this are taken seriously.
Kind regards,
Best regards,
Bob Go powered by Bob Group's reply11 May 2026, 13:40
Official
Hi JJ Myburgh,
We’re very sorry to hear about your experience and understand the frustration caused by the delayed collection and lack of communication, especially when this impacts your customers and business operations.
While this relates specifically to the Bob Shop marketplace, we form part of the same group and want to ensure your concerns are addressed appropriately. Please rest assured that the relevant Bob Shop team has been made aware of your feedback and has been in contact with you regarding the matter.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Your feedback is important to us, and experiences like this are taken seriously.
Kind regards,
We’re very sorry to hear about your experience and understand the frustration caused by the delayed collection and lack of communication, especially when this impacts your customers and business operations.
While this relates specifically to the Bob Shop marketplace, we form part of the same group and want to ensure your concerns are addressed appropriately. Please rest assured that the relevant Bob Shop team has been made aware of your feedback and has been in contact with you regarding the matter.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Your feedback is important to us, and experiences like this are taken seriously.
Kind regards,
Best regards,