JC
Jacques C
1 reviews | Active since Oct 2016
30 Apr 2026, 13:48
No communication, charged double for standard delivery
Booked overnight delivery on a Wednesday, parcel will only be delivered on Tuesday. Paid double the price for what will be economy delivery anyway. Now I have to drive 60KM to fetch at their depot. They were unsure where to deliver and no one from Courier Guy called to find out before they sent their drivers out for the day.
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Bob Go powered by Bob Group's replyOfficial
04 May 2026, 15:13Hi Jacques,
Thank you for taking the time to contact us, and we apologise for the confusion and frustration around your delivery. We fully understand that waiting for a parcel can be frustrating, especially when the delivery appears to be taking longer than expected.
The parcel was collected on 29 April. As 1 May was a public holiday, it does not count as a business day toward the courier provider’s transit time. Based on the selected OVNR service level, Overnight Regional, with an estimated transit time of 1–3 business days, excluding the day of collection, the estimated delivery window is between 4 May and 5 May. The shipment is therefore still within the expected delivery timeframe.
Please note that any applicable fuel surcharges or drive-away charges have not yet been finalised. These charges can only be confirmed once the courier provider has completed the relevant route calculations. If you have queries regarding the service level selected or are requesting a refund, you will need to contact Solar Warehouse directly, as they will be best placed to assist.
Kind regards,
Thank you for taking the time to contact us, and we apologise for the confusion and frustration around your delivery. We fully understand that waiting for a parcel can be frustrating, especially when the delivery appears to be taking longer than expected.
The parcel was collected on 29 April. As 1 May was a public holiday, it does not count as a business day toward the courier provider’s transit time. Based on the selected OVNR service level, Overnight Regional, with an estimated transit time of 1–3 business days, excluding the day of collection, the estimated delivery window is between 4 May and 5 May. The shipment is therefore still within the expected delivery timeframe.
Please note that any applicable fuel surcharges or drive-away charges have not yet been finalised. These charges can only be confirmed once the courier provider has completed the relevant route calculations. If you have queries regarding the service level selected or are requesting a refund, you will need to contact Solar Warehouse directly, as they will be best placed to assist.
Kind regards,
Best regards,
Bob Go powered by Bob Group's reply04 May 2026, 15:13
Official
Hi Jacques,
Thank you for taking the time to contact us, and we apologise for the confusion and frustration around your delivery. We fully understand that waiting for a parcel can be frustrating, especially when the delivery appears to be taking longer than expected.
The parcel was collected on 29 April. As 1 May was a public holiday, it does not count as a business day toward the courier provider’s transit time. Based on the selected OVNR service level, Overnight Regional, with an estimated transit time of 1–3 business days, excluding the day of collection, the estimated delivery window is between 4 May and 5 May. The shipment is therefore still within the expected delivery timeframe.
Please note that any applicable fuel surcharges or drive-away charges have not yet been finalised. These charges can only be confirmed once the courier provider has completed the relevant route calculations. If you have queries regarding the service level selected or are requesting a refund, you will need to contact Solar Warehouse directly, as they will be best placed to assist.
Kind regards,
Thank you for taking the time to contact us, and we apologise for the confusion and frustration around your delivery. We fully understand that waiting for a parcel can be frustrating, especially when the delivery appears to be taking longer than expected.
The parcel was collected on 29 April. As 1 May was a public holiday, it does not count as a business day toward the courier provider’s transit time. Based on the selected OVNR service level, Overnight Regional, with an estimated transit time of 1–3 business days, excluding the day of collection, the estimated delivery window is between 4 May and 5 May. The shipment is therefore still within the expected delivery timeframe.
Please note that any applicable fuel surcharges or drive-away charges have not yet been finalised. These charges can only be confirmed once the courier provider has completed the relevant route calculations. If you have queries regarding the service level selected or are requesting a refund, you will need to contact Solar Warehouse directly, as they will be best placed to assist.
Kind regards,
Best regards,