LT
Luthando T
Active since Oct 2018
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Rams promises are empty
I'm drop shipper, fast deliveries are crucial to my customers, ram messed up delivery addresses, since last week, finally Friday they commit to delivering today Monday, I call them to confirm that delivery will be done today, they come up with another story, mind you the customer that is waiting for this order is just next to me geographicly, at this rate, I've lost this customer for good because of Rams empty promises, it's frustrating, they just keep disappointing and continue with their poor service.
53 replies
2 months ago
Unhappy customer
To management, I have been using your services for over 5 years and have never missed a payment. This January, I started looking for a different ISP because your service quality has gotten worse. When I went to make my regular payment, I saw extra charges added to my bill. This was confusing because, as far as I have always known, you are a prepaid service. These charges should not exist. I called in today to get this fixed. I spoke with one of your agents, but her explanation made no sense to me. We could not agree on what these fees were for. I ran out of air time, and the call just ended. She did not call me back. I then tried to get help through your WhatsApp support almost two hours ago, and I still have not received any response. This entire situation is unacceptable. After five years of loyalty, I am being charged unexplained fees and then ignored when I try to resolve it. I need a relevant person to contact me immediately to remove these incorrect charges and explain how your prepaid service could have them in the first place.
280 replies
5 months ago
Long-Term Loyalty Met with Inadequate Support and Ineffective Escalation Process
To the Management of iKeja, I am writing to formally express my profound disappointment with a recent support experience that has negatively impacted my business. I have been a dependable customer for over five years, consistently paying for my service without fail. On [Date of incident, if known], I experienced a critical service disruption. My e-commerce website became completely inaccessible via my iKeja WiFi, though it was accessible via mobile data and for users on other networks. This clearly indicated an issue on iKeja's end. I spent several hours with a support agent named David attempting remote troubleshooting. After these efforts failed to diagnose or resolve the problem, I reasonably requested that an on-site technical team be dispatched to investigate the local infrastructure. I was informed by David that he would not send a team without a confirmed diagnosis. This refusal represents a critical failure in your escalation protocol. The purpose of a technician visit is precisely to identify and resolve faults that cannot be diagnosed remotely. As a direct result of this inaction, my e-commerce site remains down during the peak revenue period of Black Friday and the upcoming festive season, leading to tangible financial losses. My long-standing loyalty to iKeja has been met with a rigid and unhelpful response at a time when I needed urgent and effective support. I expect a immediate resolution to this connectivity issue and a review of your escalation procedures to prevent other loyal customers from facing similar setbacks.
53 replies
8 months ago
Makro is a ****, they sell ****.products,
I ordered 3 perfeumes order no. MAK0057457, when I received them one smell like nothing and the cap came out on the first opening. Others fit all the signs of **** perfumes I saw online, Makro is a ****, they sell ****.products, they sold me **** perfumes, disgusting....
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)