BI
Biddulphs International
Verified Business
BI
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Biddulphs International is widely praised for professional, friendly moving crews and smooth relocations across South Africa and internationally. Most customers describe stress-free, on-time moves with carefully wrapped goods. However, a meaningful minority report serious issues with damaged or missing items, slow claims handling, and poor post-sale communication, particularly when problems escalate beyond the initial move.
TrustIndex
8.8
Ranking
#4
in Couriers & Delivery
NPS Score
73
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Biddulphs International is widely praised for professional, friendly moving crews and smooth relocations across South Africa and internationally. Most customers describe stress-free, on-time moves with carefully wrapped goods. However, a meaningful minority report serious issues with damaged or missing items, slow claims handling, and poor post-sale communication, particularly when problems escalate beyond the initial move.
Biddulphs International's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Sales consultants and on-site teams are consistently described as friendly, professional, and patient. Named staff such as Natasha, Chester, Victor, Dindi, and branch supervisors receive repeated praise for guiding customers through stressful moves with kindness and competence.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Our company recently made use of Biddulphs's services to move office equipment and the service receievd was professional, fast and very accomodating. I would like to thank Herman for his willingness to assist us with a last minute quote and the excellent service when we needed it urgently. I would recommend their services to anyone looking to move large volumes of goods as the moving team handle the goods with care and worked efficiently. Thank you Biddulphs!
1 reviews | Active since Jan 2020
Our company recently made use of Biddulphs's services to move office equipment and the service receievd was professional, fast and very accomodating. I would like to thank Herman for his willingness to assist us with a last minute quote and the excellent service when we needed it urgently. I would recommend their services to anyone looking to move large volumes of goods as the moving team handle the goods with care and worked efficiently. Thank you Biddulphs!
1 reviews | Active since Jan 2020
Biddulphs Pinetown Branch is an excellent moving company for sending your belongings overseas. We have used them twice and each occasion was a thoroughly efficient and helpful one. We recommend Biddulphs Pinetown and their wonderful staff . Kesh from the branch, is great. Our receiving family overseas said that not a single item sent was damaged or broken on receipt. GREAT SERVICE
1 reviews | Active since Jan 2020
Biddulphs Pinetown Branch is an excellent moving company for sending your belongings overseas. We have used them twice and each occasion was a thoroughly efficient and helpful one. We recommend Biddulphs Pinetown and their wonderful staff . Kesh from the branch, is great. Our receiving family overseas said that not a single item sent was damaged or broken on receipt. GREAT SERVICE
1 reviews | Active since Jan 2020
Biddulphs International -Thank you! We recently relocated from South Africa to Australia, and we could not be happier with the incredible service we received from Biddulphs South Africa. From the very beginning, when their team came to professionally pack our household goods, the service was outstanding. Every single box and item was carefully wrapped and packed with great attention to detail. Our container was shipped in the first week of January, and everything arrived safely at our home in Australia in perfect condition. The team here unpacked our boxes, removed the protective packaging from our couches, chairs, and tables, and made the entire process so much easier for us. We also appreciated that they left certain items packed in boxes, such as books and things we do not currently need. One item we were especially worried about was a large glass tabletop. Biddulphs built a custom wooden crate for it, and we were amazed and incredibly grateful that it arrived completely intact without any damage. Nothing was lost or broken during the move, which speaks volumes about the professionalism and care of the entire Biddulphs team. A huge thank you to everyone at Biddulphs South Africa, as well as the staff and agents in Australia who handled everything on this side. Your service, communication, and professionalism were truly exceptional. We can highly recommend Biddulphs South Africa to anyone planning an international move. Thank you for making such a stressful process such a pleasant experience!
1 reviews | Active since Jan 2020
Biddulphs International -Thank you! We recently relocated from South Africa to Australia, and we could not be happier with the incredible service we received from Biddulphs South Africa. From the very beginning, when their team came to professionally pack our household goods, the service was outstanding. Every single box and item was carefully wrapped and packed with great attention to detail. Our container was shipped in the first week of January, and everything arrived safely at our home in Australia in perfect condition. The team here unpacked our boxes, removed the protective packaging from our couches, chairs, and tables, and made the entire process so much easier for us. We also appreciated that they left certain items packed in boxes, such as books and things we do not currently need. One item we were especially worried about was a large glass tabletop. Biddulphs built a custom wooden crate for it, and we were amazed and incredibly grateful that it arrived completely intact without any damage. Nothing was lost or broken during the move, which speaks volumes about the professionalism and care of the entire Biddulphs team. A huge thank you to everyone at Biddulphs South Africa, as well as the staff and agents in Australia who handled everything on this side. Your service, communication, and professionalism were truly exceptional. We can highly recommend Biddulphs South Africa to anyone planning an international move. Thank you for making such a stressful process such a pleasant experience!
1 reviews | Active since Jan 2020
Well organised team and professional with handling and wrapping and loading and delivery was on time. On line form filling was very detailed and helped in creating an accurate inventory. Dont be fooled by "we will beat any quotes" from chancers
1 reviews | Active since Jan 2020
Well organised team and professional with handling and wrapping and loading and delivery was on time. On line form filling was very detailed and helped in creating an accurate inventory. Dont be fooled by "we will beat any quotes" from chancers
The most common complaint about Biddulphs International, based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. While most moves arrive intact thanks to careful wrapping and crating, a recurring set of reviews describes broken furniture, damaged appliances, missing boxes, and structural damage to homes. Insurance claims and accountability after incidents are frequently described as slow, dismissive, or unresolved.
Biddulphs International scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 2. Their strongest theme is Customer Service (4.3); their weakest is Parcel Safety (3.7). The top AI-rated Couriers & Delivery business on Hellopeter is Cape Removals (4.7). How is the AI Score calculated? →
Biddulphs International has a TrustIndex of 8.8 out of 10 on Hellopeter, based on 172 reviews in the last 12 months. Hellopeter has tracked Biddulphs International across 1,372 total reviews. How is the TrustIndex calculated? →