Based on recent customer reviews, Biddulphs International is a well-regarded moving and relocation company that consistently earns praise for its friendly, professional crews and careful handling of belongings. The business delivers strong results in staff professionalism, punctuality, and competitive pricing. However, a recurring pattern of unresolved damage claims, lost items, and communication breakdowns in complaint handling significantly undermines trust for a notable minority of customers.
Top Strengths:
- •Customer Service & Support: Customers consistently praise named staff members for friendliness, professionalism, and going the extra mile. Moving crews are described as hardworking, respectful, and attentive to instructions.
Replied to 35% of negative reviews
Typically takes less than 139 hours 28 min to reply
TrustIndex
7.3
Score
Ranking
#3
in Transportation & Logistics
Avg Reply
0.4
Hours
NPS Score
58
Recommended: Very Likely
Replied to 35% of negative reviews
Typically takes less than 139 hours 28 min to reply
May '25 - Apr '26
Recent reviews (197)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Easiest move
What is usually a very stressful time was made so much easier with Biddulphs. Would recommend them to everyone having to move.
1 reviews | Active since Jan 2020
Easiest move
What is usually a very stressful time was made so much easier with Biddulphs. Would recommend them to everyone having to move.
1 reviews | Active since Jan 2020
Excellent service
I have been very pleased with the excellent that we received from Biddulphs, from the staff's professionalism to good quality packaging used.
1 reviews | Active since Jan 2020
Excellent service
I have been very pleased with the excellent that we received from Biddulphs, from the staff's professionalism to good quality packaging used.
1 reviews | Active since Jan 2020
Great experience all round.
I had a great experience from start to finish. Our goods were handled well, the Biddulphs team was punctual, good work ethic and communicated well. We met at our destination storage and it all went well. Price was the most competitive of all the quotes I got. All good.
1 reviews | Active since Jan 2020
Great experience all round.
I had a great experience from start to finish. Our goods were handled well, the Biddulphs team was punctual, good work ethic and communicated well. We met at our destination storage and it all went well. Price was the most competitive of all the quotes I got. All good.
1 reviews | Active since Jan 2020
Biddulphs, the best 👌
Biddulphs, most certainly the best movers, on time and wrapped everything, fridge, stove, etc with bubble wrap. The rest in boxes, taped close . Recommend them anytime, anywhere.
1 reviews | Active since Jan 2020
Biddulphs, the best 👌
Biddulphs, most certainly the best movers, on time and wrapped everything, fridge, stove, etc with bubble wrap. The rest in boxes, taped close . Recommend them anytime, anywhere.
1 reviews | Active since Jan 2020
Never finding what you looking for
Very very horrible experience. It's that feeling you left with after, opening boxes and not finding what you are looking for that you knew you had. Horrible.
1 reviews | Active since Jan 2020
Never finding what you looking for
Very very horrible experience. It's that feeling you left with after, opening boxes and not finding what you are looking for that you knew you had. Horrible.