Industry AI Summary
Based on an analysis of recent customer reviews across South African transportation and logistics providers, including courier services, moving companies, and ride-sharing platforms, the industry delivers a customer experience defined by a sharp divide between promise and reality. When the system works, customers describe fast deliveries and outstanding individual staff. When it fails, parcels vanish into tracking systems that cannot distinguish a delay from a loss, and accountability disappears into the gap between courier, depot, and platform.
Industry Strengths
- Customer Service & Support: The most consistently praised element across the industry is individual people rather than systems. Named drivers, branch staff, and call centre agents who take personal ownership of a delivery problem generate the strongest positive sentiment. Moving crew members are singled out for professionalism, warmth, and care with belongings, often praised by name in detailed reviews.
Best Removals & Moving Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
E
Eezi Move
Verified
4.5|614 reviews (last 12 months)|#1 in Removals & Moving
TrustIndex9.6
Reply Time15m
NPS65
AI Score4.2
Replied to 95% of negative reviews
Typically takes 53 min to reply
E
Eezi Move
Verified
#1 in Removals & Moving
4.5|614 reviews
TrustIndex9.6
Reply Time15m
NPS65
Replied to 95% of negative reviews
Typically takes 53 min to reply
Customer Service
4.5Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.5Ind. N/A
Best: N/A (N/A)
Tracking & Updates
4.5Ind. N/A
Best: N/A (N/A)
Parcel Safety
3Ind. N/A
Best: N/A (N/A)
Pricing & Billing
4.3Ind. N/A
Best: N/A (N/A)
Overall AI Score4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.5
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.5
Industry: N/ABest: N/A (N/A)
Tracking & Updates
4.5
Industry: N/ABest: N/A (N/A)
Parcel Safety
3
Industry: N/ABest: N/A (N/A)
Pricing & Billing
4.3
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
4.2|199 reviews (last 12 months)|#2 in Removals & Moving
TrustIndex7.2
Reply Time23h 11m
NPS56
AI Score4.1
Replied to 34% of negative reviews
Typically takes 144 hours 32 min to reply
B
#2 in Removals & Moving
4.2|199 reviews
TrustIndex7.2
Reply Time23h 11m
NPS56
Replied to 34% of negative reviews
Typically takes 144 hours 32 min to reply
Customer Service
4.3Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.2Ind. N/A
Best: N/A (N/A)
Tracking & Updates
N/AInd. N/A
Best: N/A (N/A)
Parcel Safety
3.7Ind. N/A
Best: N/A (N/A)
Pricing & Billing
4.3Ind. N/A
Best: N/A (N/A)
Overall AI Score4.1
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.3
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.2
Industry: N/ABest: N/A (N/A)
Tracking & Updates
N/A
Industry: N/ABest: N/A (N/A)
Parcel Safety
3.7
Industry: N/ABest: N/A (N/A)
Pricing & Billing
4.3
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.1
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
4.9|1,089 reviews (last 12 months)|#3 in Removals & Moving
TrustIndex6.3
Reply Time53h 33m
NPS86
AI Score4.6
Replied to 12% of negative reviews
Typically takes 8 hours 57 min to reply
B
#3 in Removals & Moving
4.9|1,089 reviews
TrustIndex6.3
Reply Time53h 33m
NPS86
Replied to 12% of negative reviews
Typically takes 8 hours 57 min to reply
Customer Service
4.6Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.7Ind. N/A
Best: N/A (N/A)
Tracking & Updates
4.8Ind. N/A
Best: N/A (N/A)
Parcel Safety
4.4Ind. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score4.6
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.6
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.7
Industry: N/ABest: N/A (N/A)
Tracking & Updates
4.8
Industry: N/ABest: N/A (N/A)
Parcel Safety
4.4
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.6
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
M
4|209 reviews (last 12 months)|#4 in Removals & Moving
TrustIndex5.9
Reply Time20h 55m
NPS0
AI Score3
Replied to 69% of negative reviews
Typically takes 12 hours 10 min to reply
M
#4 in Removals & Moving
4|209 reviews
TrustIndex5.9
Reply Time20h 55m
NPS0
Replied to 69% of negative reviews
Typically takes 12 hours 10 min to reply
Customer Service
3.2Ind. N/A
Best: N/A (N/A)
Delivery Speed
2.8Ind. N/A
Best: N/A (N/A)
Tracking & Updates
2.9Ind. N/A
Best: N/A (N/A)
Parcel Safety
2.6Ind. N/A
Best: N/A (N/A)
Pricing & Billing
3.3Ind. N/A
Best: N/A (N/A)
Overall AI Score3
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
3.2
Industry: N/ABest: N/A (N/A)
Delivery Speed
2.8
Industry: N/ABest: N/A (N/A)
Tracking & Updates
2.9
Industry: N/ABest: N/A (N/A)
Parcel Safety
2.6
Industry: N/ABest: N/A (N/A)
Pricing & Billing
3.3
Industry: N/ABest: N/A (N/A)
Overall AI Score
3
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
E
4.5|48 reviews (last 12 months)|#5 in Removals & Moving
TrustIndex0
Reply Time17h 2m
NPS71
AI Score3.9
Replied to 25% of negative reviews
Typically takes 3 hours 51 min to reply
E
#5 in Removals & Moving
4.5|48 reviews
TrustIndex0
Reply Time17h 2m
NPS71
Replied to 25% of negative reviews
Typically takes 3 hours 51 min to reply
Customer Service
N/AInd. N/A
Best: N/A (N/A)
Delivery Speed
N/AInd. N/A
Best: N/A (N/A)
Tracking & Updates
N/AInd. N/A
Best: N/A (N/A)
Parcel Safety
N/AInd. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score3.9
Industry: 2.1Best: 4.8 (Wise Move)Customer Service
N/A
Industry: N/ABest: N/A (N/A)
Delivery Speed
N/A
Industry: N/ABest: N/A (N/A)
Tracking & Updates
N/A
Industry: N/ABest: N/A (N/A)
Parcel Safety
N/A
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
3.9
Industry: 2.1Best: 4.8 (Wise Move)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
C
Cape Removals
Verified
4.8|57 reviews (last 12 months)|#6 in Removals & Moving
TrustIndex0
Reply Time2h 56m
NPS80
AI Score4.7
Replied to 100% of negative reviews
Typically takes 27 hours 53 min to reply
C
Cape Removals
Verified
#6 in Removals & Moving
4.8|57 reviews
TrustIndex0
Reply Time2h 56m
NPS80
Replied to 100% of negative reviews
Typically takes 27 hours 53 min to reply
Customer Service
4.8Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.7Ind. N/A
Best: N/A (N/A)
Tracking & Updates
4.6Ind. N/A
Best: N/A (N/A)
Parcel Safety
4.5Ind. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score4.7
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.8
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.7
Industry: N/ABest: N/A (N/A)
Tracking & Updates
4.6
Industry: N/ABest: N/A (N/A)
Parcel Safety
4.5
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.7
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
L
Legend Removals South Africa
Verified
4.7|64 reviews (last 12 months)|#7 in Removals & Moving
TrustIndex0
Reply Time4h 17m
NPS78
AI Score4.7
Replied to 100% of negative reviews
Typically takes 5 hours 18 min to reply
L
Legend Removals South Africa
Verified
#7 in Removals & Moving
4.7|64 reviews
TrustIndex0
Reply Time4h 17m
NPS78
Replied to 100% of negative reviews
Typically takes 5 hours 18 min to reply
Customer Service
4.8Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.7Ind. N/A
Best: N/A (N/A)
Tracking & Updates
N/AInd. N/A
Best: N/A (N/A)
Parcel Safety
4.7Ind. N/A
Best: N/A (N/A)
Pricing & Billing
4.7Ind. N/A
Best: N/A (N/A)
Overall AI Score4.7
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.8
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.7
Industry: N/ABest: N/A (N/A)
Tracking & Updates
N/A
Industry: N/ABest: N/A (N/A)
Parcel Safety
4.7
Industry: N/ABest: N/A (N/A)
Pricing & Billing
4.7
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.7
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
K
4.6|58 reviews (last 12 months)|#8 in Removals & Moving
TrustIndex0
Reply Time145h 52m
NPS57
AI Score4.2
Replied to 60% of negative reviews
Typically takes 429 hours 11 min to reply
K
#8 in Removals & Moving
4.6|58 reviews
TrustIndex0
Reply Time145h 52m
NPS57
Replied to 60% of negative reviews
Typically takes 429 hours 11 min to reply
Customer Service
4.5Ind. N/A
Best: N/A (N/A)
Delivery Speed
4Ind. N/A
Best: N/A (N/A)
Tracking & Updates
N/AInd. N/A
Best: N/A (N/A)
Parcel Safety
4Ind. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.5
Industry: N/ABest: N/A (N/A)
Delivery Speed
4
Industry: N/ABest: N/A (N/A)
Tracking & Updates
N/A
Industry: N/ABest: N/A (N/A)
Parcel Safety
4
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Removals & Moving
What are the best-rated Removals & Moving companies in South Africa?
The highest-rated Removals & Moving companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- Eezi Move — TrustIndex 9.6 out of 10, 614 reviews (last 12 months)
- Biddulphs International — TrustIndex 7.2 out of 10, 199 reviews (last 12 months)
- Breaze Delivery — TrustIndex 6.3 out of 10, 1 089 reviews (last 12 months)
- Mega Shift Logistics — TrustIndex 5.9 out of 10, 209 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
How do customers rate Removals & Moving providers in South Africa?
Across 8 Removals & Moving providers on Hellopeter, the average star rating is 4.5 out of 5, based on 2 338 reviews in the last 12 months. The top Removals & Moving providers score 4.7+; providers in the bottom tier score below 4.2.
What should consumers look for in a Removals & Moving provider?
For Removals & Moving in South Africa, the same quality markers that distinguish the best Transportation & Logistics companies apply: The top-performing providers share a pattern: their systems and their people tell the same story. Tracking updates reflect reality. Delivery windows are met. When something goes wrong, a specific person takes ownership. These providers understand that the product is not just moving a parcel from A to B; it is the customer knowing where their parcel is, when it will arrive, and that someone is accountable if it does not. The best close that information gap at every step.
What does Hellopeter's AI analyse for Removals & Moving?
Hellopeter's AI analyses Removals & Moving providers across key service themes including Customer Service & Support, Delivery Speed & Reliability, Tracking, Communication & Transparency, Parcel Safety & Accountability, Pricing, Billing & Refunds. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
How does Removals & Moving compare to other Transportation & Logistics subcategories?
Removals & Moving is one of the reviewed subcategories within Transportation & Logistics on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Customer Service & Support typically the most scrutinised area in Removals & Moving.