Execu Move
Claimed Business
Transportation & Logistics|4.7|45 Reviews (last 12 months)|This business does not respond to reviews
Execu Move
Claimed Business
45 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Execu Move delivers an overwhelmingly positive experience for local and international moves. Customers consistently praise the professionalism, friendliness, and care shown by packing crews and admin staff. However, a small but concerning pattern of international shipment failures, including extreme delays, lost goods, and unresponsive management, reveals serious gaps in accountability for complex cross-border moves.
Top Strengths:
- •Customer Service & Support: Customers consistently highlight named staff like Sunil, Sonja, Chelsey, Lucas, and Kyra-Jade for their professionalism, friendliness, and willingness to go the extra mile. The packing crews receive particular praise for their warm, respectful demeanour.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Removals & Moving
15 hours 38 minutesAverage Time To Reply
70 NPSRecommended: Very Likely
Replied to 25% of negative reviews
Typically takes less than 3 hours 51 min to reply
TrustIndex
0
Score
Ranking
#5
in Removals & Moving
Avg Reply
15 hours 38 minutes
NPS Score
70
Recommended: Very Likely
Replied to 25% of negative reviews
Typically takes less than 3 hours 51 min to reply
Review Distribution
4.7|45 Reviews
May '25 - Apr '26
5(88.1%)
4(2.4%)
3(0%)
2(4.8%)
1(4.8%)
5(88.1%)
4(2.4%)
3(0%)
2(4.8%)
1(4.8%)
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCG
Cynthia G
1 reviews | Active since Jan 2020
20 Feb 2026, 05:25
Shocking Management
If I could give zero stars, I would. Shocking. I contacted OMS in March 2024 for a move to Canada. They promise delivery in 12-16 weeks. Yes, a shared container, so no guarentees, but it took 19 months!! No apology or sympathy. No concern shown. When they came to pack my goods, one of the workers had to be sent home because I realised he was drunk. You'd think the guy in charge would have noticed. In September I was getting irate as my goods were still in SA, and in November Kevin Leske told me they were loaded on a boat in Durban and about to leave SA. But it wasn't true. Kevin **** to me. I kept asking Kevin to escalate and finally he did - to Frans Fouche, who never bothered to respond. Kevin also said I could email the info email as it goes to head office, but no one has ever answered me from that email. I kept pushing and my goods finally left SA in March 2025, a full year after they had been packed up. They only arrived in Canada in October and within a day or two I contacted Kevin again to say my carpet was damaged (probably from sitting poor conditions for so long) and my silver car collection was missing (probably the drunk worker or during storage when workers had gone into my luggage to retrieve some papers for me). I sent pictures. Kevin, as usual, took a long time to respond and then told me it was past the 7 days to put a claim in to the insurance, but he would look into it. I am still waiting. He promised to put a claim in on my behalf, but doesn't answer emails any longer. I repeatedly asked him to escalate and finally on January 14th he gave me Duncan Schulze (ExecuMove) email. Duncan said he'd get back to me in 2 days and I am still waiting. No contact. He does not answer my emails. I have emailed both OMS and ExecuMove's info lines and they don't respond. I have never had such shoddy service from people who clearly care nothing for their clients. Don't touch them
Helpful (0)
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Cynthia G
1 reviews | Active since Jan 2020
20 Feb 2026, 05:25
Shocking Management
If I could give zero stars, I would. Shocking. I contacted OMS in March 2024 for a move to Canada. They promise delivery in 12-16 weeks. Yes, a shared container, so no guarentees, but it took 19 months!! No apology or sympathy. No concern shown. When they came to pack my goods, one of the workers had to be sent home because I realised he was drunk. You'd think the guy in charge would have noticed. In September I was getting irate as my goods were still in SA, and in November Kevin Leske told me they were loaded on a boat in Durban and about to leave SA. But it wasn't true. Kevin **** to me. I kept asking Kevin to escalate and finally he did - to Frans Fouche, who never bothered to respond. Kevin also said I could email the info email as it goes to head office, but no one has ever answered me from that email. I kept pushing and my goods finally left SA in March 2025, a full year after they had been packed up. They only arrived in Canada in October and within a day or two I contacted Kevin again to say my carpet was damaged (probably from sitting poor conditions for so long) and my silver car collection was missing (probably the drunk worker or during storage when workers had gone into my luggage to retrieve some papers for me). I sent pictures. Kevin, as usual, took a long time to respond and then told me it was past the 7 days to put a claim in to the insurance, but he would look into it. I am still waiting. He promised to put a claim in on my behalf, but doesn't answer emails any longer. I repeatedly asked him to escalate and finally on January 14th he gave me Duncan Schulze (ExecuMove) email. Duncan said he'd get back to me in 2 days and I am still waiting. No contact. He does not answer my emails. I have emailed both OMS and ExecuMove's info lines and they don't respond. I have never had such shoddy service from people who clearly care nothing for their clients. Don't touch them
0
Replies (0)HS
Hilary S
1 reviews | Active since Jan 2020
17 Feb 2026, 05:35
No follow up from management!
Shocking non existent service? Regarding my complaint I sent a mail to Duncan Schulze/ National branch manager on the 19 January 2026 with an issue of a missing piece of furniture on my international move. As of today 17th February 2026 I have not had the courtesy of a return call or response.A total disregard for a customers concern. I really expected better from this company who I have supported on many other moves.
Helpful (0)
|Replies (0)HS
Hilary S
1 reviews | Active since Jan 2020
17 Feb 2026, 05:35
No follow up from management!
Shocking non existent service? Regarding my complaint I sent a mail to Duncan Schulze/ National branch manager on the 19 January 2026 with an issue of a missing piece of furniture on my international move. As of today 17th February 2026 I have not had the courtesy of a return call or response.A total disregard for a customers concern. I really expected better from this company who I have supported on many other moves.
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Replies (0)YS
Yolande S
1 reviews | Active since Jan 2020
31 Dec 2025, 07:44
Exceptional Moving Experience with Execu Move
Execu Move delivered outstanding service from beginning to end. The team was professional, punctual, and extremely careful with all our belongings. Communication was clear and consistent, and the move was handled efficiently with no stress at all. Everything arrived safely and on time, and the staff were friendly, respectful, and hardworking throughout. A special thank you to Sunil for going above and beyond. His dedication, professionalism, and attention to detail truly made a difference and ensured the entire process ran smoothly. It’s rare to find a moving company this reliable and well-organised. I would highly recommend Execu Move to anyone looking for a smooth, hassle-free move.
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Yolande S
1 reviews | Active since Jan 2020
31 Dec 2025, 07:44
Exceptional Moving Experience with Execu Move
Execu Move delivered outstanding service from beginning to end. The team was professional, punctual, and extremely careful with all our belongings. Communication was clear and consistent, and the move was handled efficiently with no stress at all. Everything arrived safely and on time, and the staff were friendly, respectful, and hardworking throughout. A special thank you to Sunil for going above and beyond. His dedication, professionalism, and attention to detail truly made a difference and ensured the entire process ran smoothly. It’s rare to find a moving company this reliable and well-organised. I would highly recommend Execu Move to anyone looking for a smooth, hassle-free move.
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Aloysius Magerman-James
1 reviews | Active since Jan 2020
10 Dec 2025, 06:43
Execumove seems to h...
<div>I am extremely disappointed and deeply concerned about my experience with Execu-Move regarding my international shipment from South Africa to the Isle of Man.</div><div><br></div><div>My goods were collected from Stor-Age in Cape Town on 1 July 2025, and since then I have received no clear information about where my belongings are, whether they ever left South Africa, or if they are even still in the company’s possession.</div><div><br></div><div>Over the last six months, I have emailed and called repeatedly. Each time, I have been met with vague promises, shifting explanations, and excuses ranging from “silly season” to “staff being stolen by the UK counterparts.” Not once have I received the shipping manifest, onboard confirmation, tracking details, or even a concrete update about the container’s location.</div><div><br></div><div>The entire email history shows endless delays, repeated assurances that updates would follow “soonest,” and constant follow-ups from my side—yet NO ACTUAL INFORMATION has ever been provided.</div><div><br></div><div>At this point, it appears that Execu-Move either:</div><div><br></div><div>Cannot account for my shipment,</div><div><br></div><div>Has lost track of my belongings, or</div><div><br></div><div>Is withholding information about where my goods actually are.</div><div><br></div><div><br></div><div>This level of negligence is unacceptable. I entrusted Execu-Move with my household belongings, paid in full, and gave all requested documents immediately—including multiple copies of my passport when asked. I have complied with every requirement, yet I still do not know whether my goods are even on a vessel, at a port, or sitting forgotten in a warehouse.</div><div><br></div><div>The anxiety and stress caused by this incompetence is immense. These items include personal belongings, sentimental items, and valuables collected over many years. To be left in the dark for half a year is beyond unprofessional—it feels like my goods have gone missing.</div><div><br></div><div>I am demanding immediate clarity:</div><div><br></div><div>1. Exact location of my shipment</div><div><br></div><div><br></div><div>2. Proof that it was loaded onto a vessel</div><div><br></div><div><br></div><div>3. The official manifest</div><div><br></div><div><br></div><div>4. Estimated arrival date</div><div><br></div><div><br></div><div>5. Name of the UK handling agent</div><div><br></div><div><br></div><div>6. Explanation for the months of silence and excuses</div><div><br></div><div><br></div><div><br></div><div>If Execu-Move cannot provide these details immediately, I will pursue this further through consumer protection channels, insurance, and legal advice.</div><div><br></div><div>This complaint is being posted publicly so other customers can be aware of the severe risks when entrusting their belongings to Execu-Move. No one should have to chase a company for six months just to find out whether their life possessions are safe.</div><div><br></div><div>Execu-Move: Where are my goods?</div>
Helpful (0)
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Aloysius Magerman-James
1 reviews | Active since Jan 2020
10 Dec 2025, 06:43
Execumove seems to h...
<div>I am extremely disappointed and deeply concerned about my experience with Execu-Move regarding my international shipment from South Africa to the Isle of Man.</div><div><br></div><div>My goods were collected from Stor-Age in Cape Town on 1 July 2025, and since then I have received no clear information about where my belongings are, whether they ever left South Africa, or if they are even still in the company’s possession.</div><div><br></div><div>Over the last six months, I have emailed and called repeatedly. Each time, I have been met with vague promises, shifting explanations, and excuses ranging from “silly season” to “staff being stolen by the UK counterparts.” Not once have I received the shipping manifest, onboard confirmation, tracking details, or even a concrete update about the container’s location.</div><div><br></div><div>The entire email history shows endless delays, repeated assurances that updates would follow “soonest,” and constant follow-ups from my side—yet NO ACTUAL INFORMATION has ever been provided.</div><div><br></div><div>At this point, it appears that Execu-Move either:</div><div><br></div><div>Cannot account for my shipment,</div><div><br></div><div>Has lost track of my belongings, or</div><div><br></div><div>Is withholding information about where my goods actually are.</div><div><br></div><div><br></div><div>This level of negligence is unacceptable. I entrusted Execu-Move with my household belongings, paid in full, and gave all requested documents immediately—including multiple copies of my passport when asked. I have complied with every requirement, yet I still do not know whether my goods are even on a vessel, at a port, or sitting forgotten in a warehouse.</div><div><br></div><div>The anxiety and stress caused by this incompetence is immense. These items include personal belongings, sentimental items, and valuables collected over many years. To be left in the dark for half a year is beyond unprofessional—it feels like my goods have gone missing.</div><div><br></div><div>I am demanding immediate clarity:</div><div><br></div><div>1. Exact location of my shipment</div><div><br></div><div><br></div><div>2. Proof that it was loaded onto a vessel</div><div><br></div><div><br></div><div>3. The official manifest</div><div><br></div><div><br></div><div>4. Estimated arrival date</div><div><br></div><div><br></div><div>5. Name of the UK handling agent</div><div><br></div><div><br></div><div>6. Explanation for the months of silence and excuses</div><div><br></div><div><br></div><div><br></div><div>If Execu-Move cannot provide these details immediately, I will pursue this further through consumer protection channels, insurance, and legal advice.</div><div><br></div><div>This complaint is being posted publicly so other customers can be aware of the severe risks when entrusting their belongings to Execu-Move. No one should have to chase a company for six months just to find out whether their life possessions are safe.</div><div><br></div><div>Execu-Move: Where are my goods?</div>
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Jueneen
1 reviews | Active since Jan 2020
13 Nov 2025, 11:47
Excellent service from ExecuMove! The team was very friendly, professional, efficient, and handled our belongings with great care
Excellent service from ExecuMove! The team was very friendly, professional, efficient, and handled our belongings with great care. They packed and loaded our storage unit seamlessly and made the move to their facility completely stress-free. We feel confident knowing everything is safe until it’s ready for shipping. Highly recommended!
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Jueneen
1 reviews | Active since Jan 2020
13 Nov 2025, 11:47
Excellent service from ExecuMove! The team was very friendly, professional, efficient, and handled our belongings with great care
Excellent service from ExecuMove! The team was very friendly, professional, efficient, and handled our belongings with great care. They packed and loaded our storage unit seamlessly and made the move to their facility completely stress-free. We feel confident knowing everything is safe until it’s ready for shipping. Highly recommended!
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Replies (0)DM
Daniela M
1 reviews | Active since Jan 2020
5 Nov 2025, 13:17
Excellent service
We had such a great experience with Execumove the first time, that when it came to our second move we didn't even search for competitor pricing. And we were so impressed once again! The team is friendly, professional, trustworthy and go the extra mile. They even helped us ***** together our dining room table just to be helpful!
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Daniela M
1 reviews | Active since Jan 2020
5 Nov 2025, 13:17
Excellent service
We had such a great experience with Execumove the first time, that when it came to our second move we didn't even search for competitor pricing. And we were so impressed once again! The team is friendly, professional, trustworthy and go the extra mile. They even helped us ***** together our dining room table just to be helpful!
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Replies (0)