What are the most common complaints about Mega Shift Logistics?

The most common complaint about Mega Shift Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Frontline consultants such as Goodness, Dakalo, Thembi, and Desiree receive consistent praise for warmth and responsiveness. Yet management and escalation handling draw heavy criticism, with customers reporting ignored emails, unreturned calls, and adversarial responses to complaints once payment is received.

Is Mega Shift Logistics trustworthy?

Mega Shift Logistics has a TrustIndex of 5.9 out of 10 on Hellopeter, based on 209 reviews in the last 12 months. They reply to 69% of negative reviews, typically within 12 hours 10 min. Hellopeter has tracked Mega Shift Logistics across 852 total reviews. How is the TrustIndex calculated? →

Mega Shift Logistics Reviews | 5.9 TrustIndex

Mega Shift Logistics Reviews | 5.9 TrustIndex | Hellopeter

Review Distribution

4|209 Reviews

Jun '25 - May '26

Frequently Asked Questions About Mega Shift Logistics

What do customers say about Mega Shift Logistics?

Based on recent customer reviews, Mega Shift Logistics delivers a polarised experience. Many customers praise affordable pricing, friendly ground crews, and standout consultants like Goodness, Dakalo, Thembi, and Desiree. However a significant minority report serious failures around delivery delays, damaged or missing items, opaque pricing changes after booking, and poor accountability when claims arise. The brand swings between exceptional and deeply disappointing depending on the move.

What is Mega Shift Logistics's biggest strength?

Mega Shift Logistics's biggest strength, according to Hellopeter's AI analysis, is Pricing, Billing & Refunds. Customers frequently highlight Mega Shift's competitive and affordable rates as a key reason for choosing them. Quotes are generally quick. However trust is undermined by mid-move price revisions, surprise shuttle and wrap fees, and slow or denied refunds when disputes arise.

Recent reviews (209)

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Popular mentions

affordable pricing professional team friendly staff good communication highly recommend delayed delivery damaged furniture no communication missing items extra charges

Anonymous

1 reviews | Active since Jan 2020

4 May 2026, 14:32

Their service is swift and very effective

Their service is swift and very effective. And their employees are friendly and patient.

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

4 May 2026, 14:32

Their service is swift and very effective

Their service is swift and very effective. And their employees are friendly and patient.

Replies (1)

David G

1 reviews | Active since Jan 2020

4 May 2026, 14:29

A big thank you to ...

A big thank you to mega logistics for a smooth and clinical move of my goods from Durban to Cape Town....fragile goods handles with care and all goods verified both on collection and delivery. Great rates in addition to great service🙌🏻

Helpful (0)

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David G

1 reviews | Active since Jan 2020

4 May 2026, 14:29

A big thank you to ...

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

4 May 2026, 13:14

I love ur service be...

I love ur service becz its amazing,good n excellent n thank u for ur service

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

4 May 2026, 13:14

I love ur service be...

I love ur service becz its amazing,good n excellent n thank u for ur service

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

4 May 2026, 07:58

Terrible Administration + Unreliable

I booked Megashift Logistics on 30 April for a next-day move. Short notice acknowledged — but it does not explain what followed. The quotation was slow to arrive for a straightforward job. When it did, it stipulated a 50% deposit. I paid immediately. Shortly after, I received a call from Desiree requesting full payment upfront — a condition that appeared nowhere in the quotation or contract. I paid to secure the booking, but this was the first indicator that their administrative processes are not well-controlled. The more serious failure came just before the 14:00 scheduled arrival. Desiree again called to inform me that the quotation she sent me was undercharged — and that the truck would now arrive at 15:00. A pricing discrepancy of this nature, surfaced on the afternoon of the move, reflects a basic failure in quoting verification and booking sign-off. After much to-and-fro with her, Tendai, who is her team leader also stepped in to force my hand to agreeing to their newly established terms. With significant funds already committed and no realistic alternative, I accepted the revised amount under obvious duress. The truck eventually arrived at 16:45 — two hours and forty-five minutes after the original booking time. Every substantive failure on this day — the unilateral change to payment terms, the post-booking pricing correction, and the compounding delays — originated from the administrative handling by Desiree and Tendai. Whether these reflect individual competence gaps, inadequate training, or poor internal systems, the customer bears the consequences either way. What should have been a stressful but manageable moving day became an unnecessarily drawn-out dispute driven entirely by their team's errors. The movers on the ground were a different story — courteous, and efficient once they arrived. They are not the issue. (4/5 for the ground team) Megashift's administration needs serious attention. Based on my experience, I would not recommend them at all

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Anonymous

1 reviews | Active since Jan 2020

4 May 2026, 07:58

Terrible Administration + Unreliable

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

3 May 2026, 14:15

Thami and team are absolutely amazing

Thami and team are absolutely amazing. Made the move absolutely seamless and communication is A class on point. Great company

Helpful (0)

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Anonymous

1 reviews | Active since Jan 2020

3 May 2026, 14:15

Thami and team are absolutely amazing

Thami and team are absolutely amazing. Made the move absolutely seamless and communication is A class on point. Great company

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

1 May 2026, 07:43

The booking was quick and seamless

The booking was quick and seamless. Updated regularly. The guys were very friendly and professional. Services were very affordable. Goodness was very helpful

Helpful (0)

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Anonymous

1 reviews | Active since Jan 2020

1 May 2026, 07:43

The booking was quick and seamless

The booking was quick and seamless. Updated regularly. The guys were very friendly and professional. Services were very affordable. Goodness was very helpful

Replies (1)

Tolo

1 reviews | Active since Jan 2020

29 Apr 2026, 13:33

I wasn’t there personally when the move occurred but they were punctual and surprisingly no breakages

I wasn’t there personally when the move occurred but they were punctual and surprisingly no breakages. I was not pleased that a few items were left behind abd their extra bubble wrap is expensive

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Tolo

1 reviews | Active since Jan 2020

29 Apr 2026, 13:33

I wasn’t there personally when the move occurred but they were punctual and surprisingly no breakages

I wasn’t there personally when the move occurred but they were punctual and surprisingly no breakages. I was not pleased that a few items were left behind abd their extra bubble wrap is expensive

Replies (1)

Thabiso H

1 reviews | Active since Jan 2020

28 Apr 2026, 06:40

They have excellent service and affordable prices

They have excellent service and affordable prices. They're efficient and careful with your goods. I've used them for Long distance as well as short distance and have received both the best prices and quality service every time.

Helpful (0)

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Thabiso H

1 reviews | Active since Jan 2020

28 Apr 2026, 06:40

They have excellent service and affordable prices

Replies (1)

Top Strengths:

Frequently Asked Questions About Mega Shift Logistics

What do customers say about Mega Shift Logistics?

What is Mega Shift Logistics's biggest strength?

Recent reviews (209)

Their service is swift and very effective

Their service is swift and very effective

A big thank you to ...

A big thank you to ...

I love ur service be...

I love ur service be...

Terrible Administration + Unreliable

Terrible Administration + Unreliable

Thami and team are absolutely amazing

Thami and team are absolutely amazing

The booking was quick and seamless

The booking was quick and seamless

I wasn’t there personally when the move occurred but they were punctual and surprisingly no breakages

I wasn’t there personally when the move occurred but they were punctual and surprisingly no breakages

They have excellent service and affordable prices

They have excellent service and affordable prices

What are the most common complaints about Mega Shift Logistics?

Is Mega Shift Logistics trustworthy?