Underwhelming service from mega shift

Recently used mega shift to move my stuff across province .initial quote reasonable until later when they sprung additional costs that weren’t agreed upon initially also in that process they damaged my couch with little to no acknowledgment of that ,lost my fridge leveling leg when I asked they said they found it and will return it to me.its been a week and now my texts are being ignored .also I had to pay and ask the guys to unload my stuff into my apartment I assumed it was it was part of the package .i have been understanding and polite with everyone involved but now they are not delivering on their promises