Mega Shift Logistics
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mega Shift Logistics delivers a polarised experience. Many customers praise affordable pricing, friendly ground crews, and standout consultants like Goodness, Dakalo, Thembi, and Desiree. However a significant minority report serious failures around delivery delays, damaged or missing items, opaque pricing changes after booking, and poor accountability when claims arise. The brand swings between exceptional and deeply disappointing depending on the move.
TrustIndex
7.7
Aug '25 - Jul '26
Based on recent customer reviews, Mega Shift Logistics delivers a polarised experience. Many customers praise affordable pricing, friendly ground crews, and standout consultants like Goodness, Dakalo, Thembi, and Desiree. However a significant minority report serious failures around delivery delays, damaged or missing items, opaque pricing changes after booking, and poor accountability when claims arise. The brand swings between exceptional and deeply disappointing depending on the move.
Mega Shift Logistics's biggest strength, according to Hellopeter's AI analysis, is Pricing, Billing & Refunds. Customers frequently highlight Mega Shift's competitive and affordable rates as a key reason for choosing them. Quotes are generally quick. However trust is undermined by mid-move price revisions, surprise shuttle and wrap fees, and slow or denied refunds when disputes arise.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2021
if there was anything less than 1 star i would have given them that. The first mistake was them doing an inventory for me over the phone on the inventory Tendai missed my TV stand he did send the inventory to my mail for me to verify however it went to my Junk i didn't see and he didn't tell me that he sent me an e-mail like he did with the jot form which surprisingly didn't go to the Junk mail. My move was flexi meaning they could come anytime but i just told him to tell me when they are coming so that i can prepare Tandai called me the morning to tell me they are coming i didnt have a problem with that because i had already prepared myself the next thing they come with a truck so full that there was no space for my things guys if i have to compare the service i got from Biddulph's to what they gave me they gave me trash my things were forced int the truck they took the beds out and threw them on top of the truck imagine professional movers doing that the truck was full but i was like arg it is a crawling business obviously let me work with them i told them to leave some of my boxes because there was no where they could fit so i asked them to take the TV stand they did not put on the inventory you would think i am lying if i told you this people charged me a 3500 for that i didnt have that much i also felt that since this is all not my fault i don't need to pay. people listen Tandai will beg you before the whole transaction once he has your deposit his tone changes i thought i was careful because i saw a review where they didn't want to deliver for this one lady bcoz they claimed that her area was dangerous as if they didn't know where they were supposed to deliver so this guy is not as sweet as he is before he gets your deposit he kept calling me until i dropped the fone on his ear bcoz he wanted money that i didn't have and kept threatening to charge me standing fees Moral of the story moving is already frustrating so if you want more frustration move with them they are unprofessional The tall guy that was moving my things has a an attitude and he stinks bad which i also found unhygienic i had to throw the glass i gave him water in .
1 reviews | Active since Apr 2021
if there was anything less than 1 star i would have given them that. The first mistake was them doing an inventory for me over the phone on the inventory Tendai missed my TV stand he did send the inventory to my mail for me to verify however it went to my Junk i didn't see and he didn't tell me that he sent me an e-mail like he did with the jot form which surprisingly didn't go to the Junk mail. My move was flexi meaning they could come anytime but i just told him to tell me when they are coming so that i can prepare Tandai called me the morning to tell me they are coming i didnt have a problem with that because i had already prepared myself the next thing they come with a truck so full that there was no space for my things guys if i have to compare the service i got from Biddulph's to what they gave me they gave me trash my things were forced int the truck they took the beds out and threw them on top of the truck imagine professional movers doing that the truck was full but i was like arg it is a crawling business obviously let me work with them i told them to leave some of my boxes because there was no where they could fit so i asked them to take the TV stand they did not put on the inventory you would think i am lying if i told you this people charged me a 3500 for that i didnt have that much i also felt that since this is all not my fault i don't need to pay. people listen Tandai will beg you before the whole transaction once he has your deposit his tone changes i thought i was careful because i saw a review where they didn't want to deliver for this one lady bcoz they claimed that her area was dangerous as if they didn't know where they were supposed to deliver so this guy is not as sweet as he is before he gets your deposit he kept calling me until i dropped the fone on his ear bcoz he wanted money that i didn't have and kept threatening to charge me standing fees Moral of the story moving is already frustrating so if you want more frustration move with them they are unprofessional The tall guy that was moving my things has a an attitude and he stinks bad which i also found unhygienic i had to throw the glass i gave him water in .
1 reviews | Active since May 2026
*Abel and team* Good friendly service, the furniture arrived on time and still in the same condition. I would really recommend them to people.
1 reviews | Active since May 2026
*Abel and team* Good friendly service, the furniture arrived on time and still in the same condition. I would really recommend them to people.
1 reviews | Active since May 2026
Megashift recently collected by purchase from an auction house in Johannesburg to ship to Cape Town. The packaging on arrival was superb - it took me several days to even unpack the materials. All items were in great shape. There were some delays in the furniture arriving as they got it packed onto available trucks- but if you have a flexible timeline they offer a great service for a very reasonable price.
1 reviews | Active since May 2026
Megashift recently collected by purchase from an auction house in Johannesburg to ship to Cape Town. The packaging on arrival was superb - it took me several days to even unpack the materials. All items were in great shape. There were some delays in the furniture arriving as they got it packed onto available trucks- but if you have a flexible timeline they offer a great service for a very reasonable price.
1 reviews | Active since Mar 2024
Recently used mega shift to move my stuff across province .initial quote reasonable until later when they sprung additional costs that weren’t agreed upon initially also in that process they damaged my couch with little to no acknowledgment of that ,lost my fridge leveling leg when I asked they said they found it and will return it to me.its been a week and now my texts are being ignored .also I had to pay and ask the guys to unload my stuff into my apartment I assumed it was it was part of the package .i have been understanding and polite with everyone involved but now they are not delivering on their promises
1 reviews | Active since Mar 2024
Recently used mega shift to move my stuff across province .initial quote reasonable until later when they sprung additional costs that weren’t agreed upon initially also in that process they damaged my couch with little to no acknowledgment of that ,lost my fridge leveling leg when I asked they said they found it and will return it to me.its been a week and now my texts are being ignored .also I had to pay and ask the guys to unload my stuff into my apartment I assumed it was it was part of the package .i have been understanding and polite with everyone involved but now they are not delivering on their promises
The most common complaint about Mega Shift Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Frontline consultants such as Goodness, Dakalo, Thembi, and Desiree receive consistent praise for warmth and responsiveness. Yet management and escalation handling draw heavy criticism, with customers reporting ignored emails, unreturned calls, and adversarial responses to complaints once payment is received.
Mega Shift Logistics has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 179 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 10 hours 26 min. Hellopeter has tracked Mega Shift Logistics across 825 total reviews. How is the TrustIndex calculated? →
