BM
Buzz Movers
Claimed Business
Transportation & Logistics|4.3|72 Reviews (last 12 months)|This business does not respond to reviews
BM
Buzz Movers
Claimed Business
72 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Buzz Movers delivers a consistently strong moving experience across South Africa, with customers praising the friendliness of crews, careful handling of belongings, and competitive pricing. However, recurring incidents of missing items, disputed charges, and defensive responses to complaints reveal operational vulnerabilities that undermine trust for a notable minority of customers.
Top Strengths:
- •Customer Service & Support: Customers consistently praise named consultants like Luan, Stephanie, and Ray for patient, proactive communication. Moving crews are described as friendly, professional, and willing to go the extra mile.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#20Ranked In Couriers & Delivery
54 hours 58 minutesAverage Time To Reply
50 NPSRecommended: Very Likely
Replied to 58% of negative reviews
Typically takes less than 54 hours 58 min to reply
TrustIndex
0
Score
Ranking
#20
in Couriers & Delivery
Avg Reply
54 hours 58 minutes
NPS Score
50
Recommended: Very Likely
Replied to 58% of negative reviews
Typically takes less than 54 hours 58 min to reply
Review Distribution
4.3|72 Reviews
May '25 - Apr '26
5(83.3%)
4(3%)
3(0%)
2(0%)
1(13.6%)
5(83.3%)
4(3%)
3(0%)
2(0%)
1(13.6%)
Recent reviews (72)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceE
Elma
1 reviews | Active since Jan 2020
16 Mar 2026, 14:21
Excellent cost effective service! Everything was on time and the team was friendly, professional, and very helpful
Excellent cost effective service! Everything was on time and the team was friendly, professional, and very helpful. Despite the heavy rain, all our furniture was carefully wrapped in plastic, covers, and blankets and arrived in perfect condition. I highly recommend their services and will definitely use them again. Thank you! 🙏🏻
Helpful (0)
|Replies (0)E
Elma
1 reviews | Active since Jan 2020
16 Mar 2026, 14:21
Excellent cost effective service! Everything was on time and the team was friendly, professional, and very helpful
Excellent cost effective service! Everything was on time and the team was friendly, professional, and very helpful. Despite the heavy rain, all our furniture was carefully wrapped in plastic, covers, and blankets and arrived in perfect condition. I highly recommend their services and will definitely use them again. Thank you! 🙏🏻
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Replies (0)A
CP
Carina P
1 reviews | Active since Jan 2020
11 Mar 2026, 14:50
MOVE OUT OF HELL: Buzz Movers
AVOID!! Utmost carelessness, unreliability and negligence on the part of Buzz Movers. - Pick-up late; delivery a WEEK late – I had to pay thousands for guesthouses for accommodation - They take NO responsibility whatsoever for ANY damages, even if confirmed by their own people and photos – refer you to Ts&Cs not presented upon quote (NOTE: total disclaimer) - Broken artwork - Wooden table top broken in half - Wooden lounge suite, coffee tables and shelves deeply scratched/hacked or broken - Steel (!) mop broken in two - Paint scratched from appliances AMONG OTHER THINGS Moreover – their communication is as follows: - Many promises of being "on it" - No follow-up - If you phone to follow up, they simply ignore the call when recognising your number - If you DO get hold of them, every excuse in the book - All of the above every single time – from the salesperson to manage AVOID at all costs.
Helpful (0)
|Replies (0)CP
Carina P
1 reviews | Active since Jan 2020
11 Mar 2026, 14:50
MOVE OUT OF HELL: Buzz Movers
AVOID!! Utmost carelessness, unreliability and negligence on the part of Buzz Movers. - Pick-up late; delivery a WEEK late – I had to pay thousands for guesthouses for accommodation - They take NO responsibility whatsoever for ANY damages, even if confirmed by their own people and photos – refer you to Ts&Cs not presented upon quote (NOTE: total disclaimer) - Broken artwork - Wooden table top broken in half - Wooden lounge suite, coffee tables and shelves deeply scratched/hacked or broken - Steel (!) mop broken in two - Paint scratched from appliances AMONG OTHER THINGS Moreover – their communication is as follows: - Many promises of being "on it" - No follow-up - If you phone to follow up, they simply ignore the call when recognising your number - If you DO get hold of them, every excuse in the book - All of the above every single time – from the salesperson to manage AVOID at all costs.
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Dima
1 reviews | Active since Jan 2020
2 Mar 2026, 08:12
Excellent service with Buzz movers
Excellent service with Buzz movers. The employees were very careful not to scratch my furniture. They wrapped up most of my furniture. They struggled to take the fridge out of the house because of the small door. They were very careful even when they struggled. Thanks, Buzz Movers.
Helpful (0)
|Replies (0)D
Dima
1 reviews | Active since Jan 2020
2 Mar 2026, 08:12
Excellent service with Buzz movers
Excellent service with Buzz movers. The employees were very careful not to scratch my furniture. They wrapped up most of my furniture. They struggled to take the fridge out of the house because of the small door. They were very careful even when they struggled. Thanks, Buzz Movers.
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Mohseen N/a
1 reviews | Active since Jan 2020
9 Feb 2026, 11:04
My experience moving items with with Buzz Movers was exceptionally great
My experience moving items with with Buzz Movers was exceptionally great. It was an absolute pleasure doing business with them , as I found the the team to be efficient , reliable and truly trustworthy . A special thank you to @RayPotgieter for being incredible to work with throughout the entire process. Your professionalism and communication made the move seamless and stress-free. Based on my experience , Highly recommended 👌
Helpful (0)
|Replies (0)MN
Mohseen N/a
1 reviews | Active since Jan 2020
9 Feb 2026, 11:04
My experience moving items with with Buzz Movers was exceptionally great
My experience moving items with with Buzz Movers was exceptionally great. It was an absolute pleasure doing business with them , as I found the the team to be efficient , reliable and truly trustworthy . A special thank you to @RayPotgieter for being incredible to work with throughout the entire process. Your professionalism and communication made the move seamless and stress-free. Based on my experience , Highly recommended 👌
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Replies (0)