IL
Imile Logistics
Claimed Business
Transportation & Logistics|1.2|283 Reviews (last 12 months)|This business does not respond to reviews
IL
Imile Logistics
Claimed Business
283 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Imile Logistics delivers a deeply troubled customer experience across every measured dimension. Customers consistently report undelivered parcels, unreachable support channels, opaque and excessive customs charges, missing items, and rude or threatening drivers. While a small minority of customers praise fast delivery times, the overwhelming pattern is one of systemic failure in service delivery, communication, and accountability.
Top Strengths:
- •Delivery Speed & Reliability: A small number of satisfied customers praise unexpectedly fast deliveries arriving ahead of schedule, sometimes within a week of ordering. These positive experiences are rare exceptions to the dominant pattern of severe delays.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
1.8Trustindex Rating
#17Ranked In Couriers & Delivery
127 hours 34 minutesAverage Time To Reply
-88 NPSRecommended: Unlikely
Replied to 1% of negative reviews
Typically takes less than 127 hours 34 min to reply
TrustIndex
1.8
Score
Ranking
#17
in Couriers & Delivery
Avg Reply
127 hours 34 minutes
NPS Score
-88
Recommended: Unlikely
Replied to 1% of negative reviews
Typically takes less than 127 hours 34 min to reply
Review Distribution
1.2|283 Reviews
May '25 - Apr '26
5(5%)
4(0.4%)
3(0%)
2(0%)
1(94.6%)
5(5%)
4(0.4%)
3(0%)
2(0%)
1(94.6%)
Recent reviews (283)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
LM
Londeka M
1 reviews | Active since Jan 2020
18 Mar 2026, 09:15
Disgusting Customer Service
The worst logistics company I have ever encountered with the rudest customer service agents working for them. My package is stuck in limbo and no one is able to tell me where it is. When I call customer support, I am given the run around and then have a script read to me. The last agent I spoke to hung up on me after being extremely rude. At this point I wish to cancel my order and have them returned to China because this is absolute bull****!
Helpful (0)
|Replies (0)LM
Londeka M
1 reviews | Active since Jan 2020
18 Mar 2026, 09:15
Disgusting Customer Service
The worst logistics company I have ever encountered with the rudest customer service agents working for them. My package is stuck in limbo and no one is able to tell me where it is. When I call customer support, I am given the run around and then have a script read to me. The last agent I spoke to hung up on me after being extremely rude. At this point I wish to cancel my order and have them returned to China because this is absolute bull****!
0
Replies (0)zM
zaba M
1 reviews | Active since Jan 2020
16 Mar 2026, 09:11
TERRIBLE SERVICE EVER
Pinetown warehouse Terrible courier company, They do not pick their phones. i was supposed to receive my Shein parcel on the 3rd of march till to date it says in dispatch. I am really disappointed. If i can upload the whatsapp messages and call logs, i do not know how many times i have called and email to ask for my parcel
Helpful (0)
|Replies (0)zM
zaba M
1 reviews | Active since Jan 2020
16 Mar 2026, 09:11
TERRIBLE SERVICE EVER
Pinetown warehouse Terrible courier company, They do not pick their phones. i was supposed to receive my Shein parcel on the 3rd of march till to date it says in dispatch. I am really disappointed. If i can upload the whatsapp messages and call logs, i do not know how many times i have called and email to ask for my parcel
0
Replies (0)TM
Tryphinah M
1 reviews | Active since Jan 2020
15 Mar 2026, 18:07
I hate imile
Useless useless,I regret choosing it instead of buffalo courier,since i have requested collection for the refund on the 25 February still nothing and i have called and send several messages but nothing,,no explanation nothing,how I regret
Helpful (0)
|Replies (0)TM
Tryphinah M
1 reviews | Active since Jan 2020
15 Mar 2026, 18:07
I hate imile
Useless useless,I regret choosing it instead of buffalo courier,since i have requested collection for the refund on the 25 February still nothing and i have called and send several messages but nothing,,no explanation nothing,how I regret
0
Replies (0)mM
XJ
Xiandrea J
1 reviews | Active since Jan 2020
14 Mar 2026, 10:54
IMILE LOGISTICS - PATHETIC SERVICE - USE THEM AT YOUR OWN RISK
I wish there was an option to rate them zero . Their service is easily one of the most pathetic levels of service I have ever encountered , I asked several days ago as to if I could get an estimate on a delivery date, every day I send emails regarding this , everyday there is no response. Do youll not employ people to answer emails ????? What do i need to do to get a response? They sent my package back to headoffice , why I do not know. This is the most *********** company I have ever had to deal with , I will be emailing shein to let them know about their level of incompetence and encourage them to stop using imile services
Helpful (0)
|Replies (0)XJ
Xiandrea J
1 reviews | Active since Jan 2020
14 Mar 2026, 10:54
IMILE LOGISTICS - PATHETIC SERVICE - USE THEM AT YOUR OWN RISK
I wish there was an option to rate them zero . Their service is easily one of the most pathetic levels of service I have ever encountered , I asked several days ago as to if I could get an estimate on a delivery date, every day I send emails regarding this , everyday there is no response. Do youll not employ people to answer emails ????? What do i need to do to get a response? They sent my package back to headoffice , why I do not know. This is the most *********** company I have ever had to deal with , I will be emailing shein to let them know about their level of incompetence and encourage them to stop using imile services
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 14:23
The worse service ever
The worse service ever, the boss Mr Jocobs very rude. He ignores your messages and they dont answer their landline. Been waiting for my parcel and they don’t give you any feedback. Very unprofessional
Helpful (0)
|Replies (0)mM
NM
Nyathela M
1 reviews | Active since Jan 2020
10 Mar 2026, 15:59
Bad Service-wrong package
Received a parcel that belongs to someone else after a long wait, texts, emails and calls to the customer service and the delivery guy. Called the driver and he promised to deliver the following day but did not. He called instead and asked me to send him a photo of my ID and I refused.
Helpful (0)
|Replies (0)NM
Nyathela M
1 reviews | Active since Jan 2020
10 Mar 2026, 15:59
Bad Service-wrong package
Received a parcel that belongs to someone else after a long wait, texts, emails and calls to the customer service and the delivery guy. Called the driver and he promised to deliver the following day but did not. He called instead and asked me to send him a photo of my ID and I refused.
0
Replies (0)