DSV Road
Verified Business
DSV Road
Verified Business
370 Reviews (last 12 months)
Responds in 11 hours 59 min
AI Review Summary
Based on recent customer reviews, DSV Road faces significant and widespread service challenges across nearly every dimension of its operations. Customers consistently report missed deliveries, unreachable support agents, absent or inaccurate tracking, and parcels delivered to wrong recipients. While a small group of named agents receive genuine praise for going the extra mile, the dominant experience described is one of frustration, broken promises, and poor accountability.
Top Strengths:
- •Customer Service & Support: Named agents like Janine Ray, Ntombi, Choene Monyamane, and Nkosinathi receive repeated praise for proactive follow-ups, ownership, and professionalism. When customers reach the right person, resolution can be swift.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4.2Trustindex Rating
#7Ranked In Couriers & Delivery
11 hours 59 minutesAverage Time To Reply
-46 NPSRecommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 12 hours 17 min to reply
TrustIndex
4.2
Score
Ranking
#7
in Couriers & Delivery
Avg Reply
11 hours 59 minutes
NPS Score
-46
Recommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 12 hours 17 min to reply
Review Distribution
2|370 Reviews
May '25 - Apr '26
5(21.5%)
4(3.3%)
3(2.4%)
2(2.1%)
1(70.7%)
5(21.5%)
4(3.3%)
3(2.4%)
2(2.1%)
1(70.7%)
Recent reviews (370)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
N
Neville
1 reviews | Active since Jan 2020
18 Mar 2026, 13:06
DSV MTN Router Delay
Ordered a router through MTN order no 1100709715 with DSV as the delivery company failed fingerprint authentication despite there being no legislative need for this so I wonder what they use this information for, I will have to raise it with the relevant authorities perhaps the information regulator. Regardless of that the MTN website says that ID and proof of residence can be used as an alternative but DSV does not take it, at least their drivers do not even though the company that contracted them (MTN) says it can be provided as an alternative. This shows that this company is either not informing their drivers of this or the drivers are not professional in their work. What made this worse is that I am trying to get this internet to an elderly person so they are not helping at all by making things more difficult for no reason, no reason at all. Delivery was rescheduled but they ended up moving out the date again with no resolution to my issue, as I write this, still without the router and sim that was paid for. Their call centre agents are of no help, not willing to be helpful at all and do not offer solutions to these issues, I get redirected multiple times despite calling the right centre. By far one of the worst interactions with a delivery company in my adult life. DSV probably means Detoured, Stalled, Vexed which summaries my experience.
Helpful (0)
|Replies (0)N
Neville
1 reviews | Active since Jan 2020
18 Mar 2026, 13:06
DSV MTN Router Delay
Ordered a router through MTN order no 1100709715 with DSV as the delivery company failed fingerprint authentication despite there being no legislative need for this so I wonder what they use this information for, I will have to raise it with the relevant authorities perhaps the information regulator. Regardless of that the MTN website says that ID and proof of residence can be used as an alternative but DSV does not take it, at least their drivers do not even though the company that contracted them (MTN) says it can be provided as an alternative. This shows that this company is either not informing their drivers of this or the drivers are not professional in their work. What made this worse is that I am trying to get this internet to an elderly person so they are not helping at all by making things more difficult for no reason, no reason at all. Delivery was rescheduled but they ended up moving out the date again with no resolution to my issue, as I write this, still without the router and sim that was paid for. Their call centre agents are of no help, not willing to be helpful at all and do not offer solutions to these issues, I get redirected multiple times despite calling the right centre. By far one of the worst interactions with a delivery company in my adult life. DSV probably means Detoured, Stalled, Vexed which summaries my experience.
0
Replies (0)PT
LT
Lebohang T
1 reviews | Active since Jan 2020
18 Mar 2026, 11:57
Bad service
I never got my delivery which was scheduled for 11 o’clock on 2 consecutive days, I got an sms that my parcel would be ready at 11 and I cleared my schedule and I got no call, no delivery at 11 only an SMS at 18:03 that “receiver was unavailable “
Helpful (0)
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Lebohang T
1 reviews | Active since Jan 2020
18 Mar 2026, 11:57
Bad service
I never got my delivery which was scheduled for 11 o’clock on 2 consecutive days, I got an sms that my parcel would be ready at 11 and I cleared my schedule and I got no call, no delivery at 11 only an SMS at 18:03 that “receiver was unavailable “
0
Replies (0)DW
Dylan W
1 reviews | Active since Jan 2020
18 Mar 2026, 10:35
Poor Customer Service
I am writing to express my dissatisfaction with the level of customer service I have received regarding my NATIS document delivery. It has been extremely frustrating trying to contact the relevant division responsible for NATIS documents. The direct line simply rings without being answered, and when contacting the main customer care line, I am repeatedly transferred to the same unresponsive division. This lack of communication is unacceptable. Furthermore, my parcel was collected on 10 March 2026, and to date, I have not received it. This delay is concerning, particularly given the time-sensitive nature of vehicle registration documentation. As a result of this delay, I may incur penalty costs for late vehicle registration. Please clarify whether DSV will take responsibility for covering any such penalties caused by this delay. I request urgent assistance in locating my parcel and ensuring its prompt delivery.
Helpful (0)
|Replies (0)DW
Dylan W
1 reviews | Active since Jan 2020
18 Mar 2026, 10:35
Poor Customer Service
I am writing to express my dissatisfaction with the level of customer service I have received regarding my NATIS document delivery. It has been extremely frustrating trying to contact the relevant division responsible for NATIS documents. The direct line simply rings without being answered, and when contacting the main customer care line, I am repeatedly transferred to the same unresponsive division. This lack of communication is unacceptable. Furthermore, my parcel was collected on 10 March 2026, and to date, I have not received it. This delay is concerning, particularly given the time-sensitive nature of vehicle registration documentation. As a result of this delay, I may incur penalty costs for late vehicle registration. Please clarify whether DSV will take responsibility for covering any such penalties caused by this delay. I request urgent assistance in locating my parcel and ensuring its prompt delivery.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 09:47
Extremely disappointing service from DSV
Extremely disappointing service from DSV. An express parcel collection was never completed despite multiple assurances and follow-ups over nearly two weeks. There was a complete lack of communication, no sense of urgency, and no accountability from their team. Even after escalation, there was no meaningful response or effort to resolve the issue. This reflects a serious failure in both customer care and the ability to deliver even a basic service they advertise.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 09:47
Extremely disappointing service from DSV
Extremely disappointing service from DSV. An express parcel collection was never completed despite multiple assurances and follow-ups over nearly two weeks. There was a complete lack of communication, no sense of urgency, and no accountability from their team. Even after escalation, there was no meaningful response or effort to resolve the issue. This reflects a serious failure in both customer care and the ability to deliver even a basic service they advertise.
0
Replies (0)PI
Pretty I
1 reviews | Active since Jan 2020
18 Mar 2026, 08:25
Don't waste your time Dsv is useless
I am very disappointed with DSV’s service. On the 11th, I was told that my package would be delivered on Tuesday. I waited the whole day, but nothing was delivered. I then had to call again to follow up, only to be told that I must wait another two weeks. It is now the end of the month, and I am expected to pay for a package that I have not even received. I have been calling DSV every single day, but there have been no proper follow-ups from their side. I was also not given a tracking number at first, and now I am being told that my package is “locked in the system” and was never even placed out for delivery. It has now been over a week since the promised delivery date, and today is Wednesday, yet I am still being told to wait an additional two weeks. This level of service is unacceptable, and I am extremely frustrated.
Helpful (0)
|Replies (0)PI
Pretty I
1 reviews | Active since Jan 2020
18 Mar 2026, 08:25
Don't waste your time Dsv is useless
I am very disappointed with DSV’s service. On the 11th, I was told that my package would be delivered on Tuesday. I waited the whole day, but nothing was delivered. I then had to call again to follow up, only to be told that I must wait another two weeks. It is now the end of the month, and I am expected to pay for a package that I have not even received. I have been calling DSV every single day, but there have been no proper follow-ups from their side. I was also not given a tracking number at first, and now I am being told that my package is “locked in the system” and was never even placed out for delivery. It has now been over a week since the promised delivery date, and today is Wednesday, yet I am still being told to wait an additional two weeks. This level of service is unacceptable, and I am extremely frustrated.
0
Replies (0)JH
Jessie H
1 reviews | Active since Jan 2020
17 Mar 2026, 13:19
Delivery Delay Complaint
they said they'd deliver from 8:00 am to 10:30 am. I took off work and was at home waiting till 12 PM. I tried to call 3 times and got no answer or call back. They are very unprofessional and unreliable. Discovery needs to find a new courier service.
Helpful (0)
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Jessie H
1 reviews | Active since Jan 2020
17 Mar 2026, 13:19
Delivery Delay Complaint
they said they'd deliver from 8:00 am to 10:30 am. I took off work and was at home waiting till 12 PM. I tried to call 3 times and got no answer or call back. They are very unprofessional and unreliable. Discovery needs to find a new courier service.
0
Replies (0)I
Itumeleng
1 reviews | Active since Jan 2020
17 Mar 2026, 13:11
Dsv failed delivery again
. This is the second time they've dropped the ball on a delivery, and the lack of communication is killing me. Not even a tracking number, nothing! MTN's not helping either, they're just focusing on selling me stuff instead of supporting their existing clients. Really disappointed in both of them, especially DSV.
Helpful (0)
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Itumeleng
1 reviews | Active since Jan 2020
17 Mar 2026, 13:11
Dsv failed delivery again
. This is the second time they've dropped the ball on a delivery, and the lack of communication is killing me. Not even a tracking number, nothing! MTN's not helping either, they're just focusing on selling me stuff instead of supporting their existing clients. Really disappointed in both of them, especially DSV.
0
Replies (0)