DSV Road

Based on recent customer reviews, DSV Road is consistently described as unreliable across the core dimensions of courier service. Customers report repeated failed deliveries, unreachable call centres, and a persistent gap between scheduled and actual delivery. Isolated praise exists for individual agents such as Janine Ray, but the overwhelming sentiment reflects systemic breakdowns in communication, scheduling, and accountability across bank card, MTN, and chronic medication deliveries.

The most common complaint about DSV Road, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Delivery Speed & Reliability (1.0) is the dominant complaint. Customers describe waiting weeks for bank cards, MTN routers, and NaTIS documents. Confirmed delivery windows are repeatedly missed without notice, with drivers marking deliveries failed despite no contact attempt being made.

DSV Road scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 2. Their strongest theme is Parcel Safety (1.4); their weakest is Delivery Speed (1). The top AI-rated Couriers & Delivery business on Hellopeter is Cape Removals (4.7). How is the AI Score calculated? →

DSV Road has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 349 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 31 hours 8 min. Hellopeter has tracked DSV Road across 3,848 total reviews. How is the TrustIndex calculated? →