ES
Elsabe S
Active since Jul 2018
26
Reviews
0
Industries
Reviews
26 reviews1 month ago
The customer is always wrong - even when the staff mess up.
The effect of his products on me has been very good, but I will not go back there. I ordered items from his website, and the items were not delivered. When I logged into the website, it showed "order failed". I ordered the same products again and they were delivered in North West as intended. 2 weeks later his assistant called me ton inform me that they in fact did take my money for the "failed" order and we arranged that they would send the duplicate order to me rather than refund. At the same time I told the assistant that I was visiting in North West, and that an order that should have gone to Kwa Zulu Natal was delivered in North West. I arranged with the assistant that she would send a courier on the next Monday to collect the wrong order from me in Pretoria. The courier never arrived. Two weeks later I went to their office in Centurion with the order. I told Pierre about the several mess-ups and his response was "This is not my department" - although the products carry his name and are sent from his office. He referred me to the woman who called me, and I reminded her that she never sent a courier for the wrong order, and I brought it to them myself at the first opportunity. Her response was "You should have called" - for me to arrange the courier on her behalf to correct her error where she was negligent. I went back to Pierre and told him this was the response she gave. His attitude was that I was making a nuisance of myself and that he was not interested in me or my complaint, and that I must just go away. Pierre, you got your wish. I am going away.
0 replies
8 months ago
Fastway Couriers - the slow and VERY expensive way
I ordered two parcels from Temu. I paid VAT and customs on both items, but then got a third bill for more VAT and customs, which did not make sense to me. When I tried to call the company, both numbers were not working and the mailboxes for both numbers were full. The chat on the website is a braindead robot that was designed to frustrate customers. Temu should allow users to decide on their own courier rather than leave the customer to a company who could not care less about customer service. This is a disgrace.
0 replies
11 months ago
Surely spamming is *******?
Five spam calls PER DAY, 7 days per week, 3 weeks in a row? Guess who will NEVER get my business.
58 replies
15 months ago
Theft of my medical records is not on.
This company bought a dental practice from a dentist that I occasionally visited. I don't know when the transaction happened. When I made an appointment, I made it clear that I did not belong to a medical aid fund and that I was going to pay cash. When I arrived there, I became aware that they already have my full dental history which they purchased without my knowledge or permission from the previous dentist (now deceased). They then wanted to get all sorts of other irrelevant details from me, including my home address, ID and consent for them to sue me for the bill even though I had made it clear that I was paying cash. I refused to give additional information that had nothing to do with the simple assessment of one tooth that I needed. The receptionist told me that the computer demanded the details, and I told her to let the computer know I will not share details that they cannot justify. Then the dentist told me that a dentist's relationship with a patient is based on trust, and therefore I have to trust them with gathering unnecessary details over and above what they already had even though then never got anything from me. I made it clear that "trust" does not include trading with my personal details, including my medical details, and that this trust was breached when they went against the POPI act by obtaining my personal details. She then indicated that they obtained my personal details when purchasing the practice by means of "imp**** consent" but I am absolutely sure that I NEVER gave consent - imp**** or otherwise - to be used as a piece of merchandise in a transaction that I was not even aware of. The dentist refused to hand over my medical details that are of no use to them whatsoever, because they paid for the records. Thankfully dental practices will in the future be phased out, together with the legal practices that are implicit in these activities.
53 replies
17 months ago
Specsavers, there is a POPI Act.
Queens Corner. I wanted an eye test, and I wanted to pay cash. The quote started at just under R5000 fit "both pairs of glasses" and ended up at R550 for an eye test. They wanted my ID, email address and physical address, even though I made it clear I was paying cash, because "the computer needed it". Somebody needs to educate "the computer" about the POPI Act. Then the optician stepped in and told me they wanted "just my date of birth, for certain tests". No madam, that was quite blatant. You needed my age group in general for some tests, and my date of birth to feed into Mr Computer. If I wanted an astrological reading I would not have chosen Specsavers. I am taking my business elsewhere.
56 replies
18 months ago
Makro, your systems are falling apart
I ordered a chair from Makro online. When the delivery was two days overdue, I called and was told that there was "a delay" and there was no delivery date in sight. It was clear that Makro sold an item that they did not have, and I demanded an immediate refund and for the order to be cancelled. About 24 hours later I received a notice that the order was packed and ready for the courier. I again demanded that the order be cancelled - which apparently takes between 48 and 72 hours, while the left hand and the right hand don't talk to each other. I now have to wait for the 72 hours to expire, and then I may get my money back within 7 to 14 days. I have not encountered such a shambles in a long time. And apparently it is not possible to talk to the managing director. It is clear that their customers are commodities used for making money by whatever means.
553 replies
19 months ago
One size does not fit all
I went to see this woman for weight loss. She gave me her one-size-fits-all remedy, which left me with severe stomach cramps, unmanageable diarrhea and painful eczema (which I have never had) for a month. I even got an additional consultation with her to try and tell her that she gave me the wrong medication (she eventually acknowledged that), while she insisted on treating be for my "sleep" where I don't have any issues sleeping. She is not interested in listening to her clients.
0 replies
20 months ago
This is how you spell customer service,
I went to Vodacom at Queens Corner and also Waverley Plaza to get help figuring out why I cannot access the new app to be used. In both stored I dealt with two young men who were not interested in what my problem was because "the system is down". Yes, there was a city-wide power failure, but I did not need to demonstrate the problem, I was quite capable of describing the issue and my question was clearly formulated. Both of them were extremely rude and clearly ***********, ******** and not even trained in the most basic customer service. Yes, I do have a few grey hair, but it simply means that I have spent more time working in IT, programming and customer service than the two of them together. One of them tried to convince me that IE and Google are the only two browsers in existence, and the other one made it clear that Vodapay Zero is for professionals and I should keep my grubby paws off it (I simply asked about the difference between two apps. As a consumer, I will walk with my feet. This is why I do not have a contract with Vodacom.
159 replies
38 months ago
Wimpy Menlyn Mall serves raw chicken schnitzel
The Wimpy in Menlyn Mall served me raw chicken schnitzel. Need I say more?
0 replies
40 months ago
Aramex- where the customer is always wrong
I have been waiting for a week now for a parcel to be delivered from one suburb to another in Pretoria. The company website shows "Customer not available" which is a blatant lie. Three days after the parcel was sent, the driver decided to take the afternoon off and blame the customer. The company does not deliver on public holidays and weekends. This is now Tuesday and still no trace of a parcel that they have had for a week. Whatsapp is a pre-programmed bot and a waste of time. I called the company and after waiting for a long time for an operator, I was told that I could fetch the parcel myself from their depot.
0 replies
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26 (100%)