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Homechoice
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Homechoice faces severe and systemic customer experience failures across every major service dimension. Customers consistently describe adversarial interactions with call centre agents, chaotic delivery and fulfilment processes, unresolved refund disputes stretching for months, billing errors and unauthorized debits, and product quality that frequently falls short of expectations. The overwhelming negativity in feedback points to deep operational and cultural issues within the organization.
Top Strengths:
- •Customer Service & Support: A small number of customers praise individual agents like Beauty Spirit and Zabo Mhlope for going above and beyond. The Polokwane Taxi Rank store team receives warm praise for creating a welcoming environment.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.9Trustindex Rating
#3Ranked In Furniture & Home
7 hours 19 minutesAverage Time To Reply
-73 NPSRecommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 7 hours 24 min to reply
TrustIndex
2.9
Score
Ranking
#3
in Furniture & Home
Avg Reply
7 hours 19 minutes
NPS Score
-73
Recommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 7 hours 24 min to reply
Review Distribution
1.1|412 Reviews
May '25 - Apr '26
5(1.9%)
4(0.3%)
3(0%)
2(1.9%)
1(95.9%)
5(1.9%)
4(0.3%)
3(0%)
2(1.9%)
1(95.9%)
Recent reviews (412)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
MA
Marisa A
1 reviews | Active since Jan 2020
18 Mar 2026, 11:35
HARRASSMENT
I AM NOT A CUSTOMER OF THIS COMPANY BUT THEY KEEP HARRASSING ME 5 TO 6 TIMES A DAY FOR A PAULINAH SIBANYONI WHICH I HAVE CLEARLY INDICATED ON NUMEROUS OCCASIONS IS NOT SOMEONE I KNOW. THEY DO NOT HAVE THE CORRECT NUMBER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
|Replies (0)MA
Marisa A
1 reviews | Active since Jan 2020
18 Mar 2026, 11:35
HARRASSMENT
I AM NOT A CUSTOMER OF THIS COMPANY BUT THEY KEEP HARRASSING ME 5 TO 6 TIMES A DAY FOR A PAULINAH SIBANYONI WHICH I HAVE CLEARLY INDICATED ON NUMEROUS OCCASIONS IS NOT SOMEONE I KNOW. THEY DO NOT HAVE THE CORRECT NUMBER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0
Replies (0)NM
Nonceba M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:27
Bad customer service
Homechoice keep saying am in arrears even though my March installment is already paid. I have sent them an email and they sent a statement without rectifymg their mistake. Their people call me everyday tring to sell me somthing new even though I am only 4 months into this existing purchase. This is so irritating because these girls speak with me as if I am their best friend - so unproffesional. Please sort your finan e department bacause so many people will end up paying more than they should. That is why some people just stop making payments because they do it out of frasteation.
Helpful (0)
|Replies (0)NM
Nonceba M
1 reviews | Active since Jan 2020
17 Mar 2026, 14:27
Bad customer service
Homechoice keep saying am in arrears even though my March installment is already paid. I have sent them an email and they sent a statement without rectifymg their mistake. Their people call me everyday tring to sell me somthing new even though I am only 4 months into this existing purchase. This is so irritating because these girls speak with me as if I am their best friend - so unproffesional. Please sort your finan e department bacause so many people will end up paying more than they should. That is why some people just stop making payments because they do it out of frasteation.
0
Replies (0)TS
Tebogo S
1 reviews | Active since Jan 2020
17 Mar 2026, 13:14
Bad service
I've decided to stop paying the account with homechoice because my closing balance doesn't go down.I've paid de account for 6-7months with my balance changing slightly,en every time I ask for statements then consultants ignore me.ive paid more than R2k with a closing balance of R5k en then they tell me I owe 4.8 no that's totally wrong.im so disappointed with homechoice 🤞
Helpful (0)
|Replies (0)TS
Tebogo S
1 reviews | Active since Jan 2020
17 Mar 2026, 13:14
Bad service
I've decided to stop paying the account with homechoice because my closing balance doesn't go down.I've paid de account for 6-7months with my balance changing slightly,en every time I ask for statements then consultants ignore me.ive paid more than R2k with a closing balance of R5k en then they tell me I owe 4.8 no that's totally wrong.im so disappointed with homechoice 🤞
0
Replies (0)AM
Alex M
1 reviews | Active since Jan 2020
17 Mar 2026, 09:43
Terrible customer service
I was sold bedroom set not knowing I was buying. Sales person tells me I'll receive a "gift" because I've been a great customer paying on time every month, not knowing I was being sold a new set. O returned it but my instalment seems higher even after returning the merch. I'm now trying to get hold of their customer service team for an explanation, I keep getting cut off the minute I explain my query. Is there someone that overseas complaints like these that side? as I'm losing money trying to contact you with no luck and credit profile negatively affected as I'm struggling to pay the inflated instalment
Helpful (0)
|Replies (0)AM
Alex M
1 reviews | Active since Jan 2020
17 Mar 2026, 09:43
Terrible customer service
I was sold bedroom set not knowing I was buying. Sales person tells me I'll receive a "gift" because I've been a great customer paying on time every month, not knowing I was being sold a new set. O returned it but my instalment seems higher even after returning the merch. I'm now trying to get hold of their customer service team for an explanation, I keep getting cut off the minute I explain my query. Is there someone that overseas complaints like these that side? as I'm losing money trying to contact you with no luck and credit profile negatively affected as I'm struggling to pay the inflated instalment
0
Replies (0)GB
Gregory B
1 reviews | Active since Jan 2020
16 Mar 2026, 06:40
Bad quality pots
I bought cast iron post and within 3months, the paint was chipping off. They don't live up to the non stick guarantee, they get discoloured very quick I've owned cast iron post before and this terrible quality was a first for me. Never again
Helpful (0)
|Replies (0)GB
Gregory B
1 reviews | Active since Jan 2020
16 Mar 2026, 06:40
Bad quality pots
I bought cast iron post and within 3months, the paint was chipping off. They don't live up to the non stick guarantee, they get discoloured very quick I've owned cast iron post before and this terrible quality was a first for me. Never again
0
Replies (0)nZ
nozipho Z
1 reviews | Active since Jan 2020
13 Mar 2026, 16:34
PLEASE CLEAR HIS NAME HE NEVER BOUGHT ANYTHING AT HOMECHOICE
My nephew has been ****med by homechioce; he app**** for a job at real only for him to not get a job because thry say he is owing homechoice when he never ever boaght anything from homechoice SANDILE JUSTICE ZIQUBUsometime ago he lost his id he reported the incident has an affidavit from that year whn he lost his id probbly whoever found it did some ***** now he has to suffer even though he has a proof that he lost his id an reported at the police still they wont clear his name how can he pay for sumthing he ddn't take on credit; he's been up and down with no assisstance now he lost on a job opportnity bcos of that
Helpful (0)
|Replies (0)nZ
nozipho Z
1 reviews | Active since Jan 2020
13 Mar 2026, 16:34
PLEASE CLEAR HIS NAME HE NEVER BOUGHT ANYTHING AT HOMECHOICE
My nephew has been ****med by homechioce; he app**** for a job at real only for him to not get a job because thry say he is owing homechoice when he never ever boaght anything from homechoice SANDILE JUSTICE ZIQUBUsometime ago he lost his id he reported the incident has an affidavit from that year whn he lost his id probbly whoever found it did some ***** now he has to suffer even though he has a proof that he lost his id an reported at the police still they wont clear his name how can he pay for sumthing he ddn't take on credit; he's been up and down with no assisstance now he lost on a job opportnity bcos of that
0
Replies (0)SM
Siphokazi M
1 reviews | Active since Jan 2020
12 Mar 2026, 16:32
Homechoice bad service
I've had the account in 2017 and 2018 I canceled. Surprisingly I'm getting emails every now and again that I have a credit ... how I don't know... Tried calling today 2 of their agents dropped my call till I've reached an agent that told me I will get confirmation of the cancelation within 24 hours Yet to see but why is it still open???
Helpful (0)
|Replies (0)SM
Siphokazi M
1 reviews | Active since Jan 2020
12 Mar 2026, 16:32
Homechoice bad service
I've had the account in 2017 and 2018 I canceled. Surprisingly I'm getting emails every now and again that I have a credit ... how I don't know... Tried calling today 2 of their agents dropped my call till I've reached an agent that told me I will get confirmation of the cancelation within 24 hours Yet to see but why is it still open???
0
Replies (0)AG
Awonke G
1 reviews | Active since Jan 2020
12 Mar 2026, 11:37
Harassed By Home Choice
Kindly please help im being Harassed by Home Choice. They call me every day since last year been trying to ask them not to call me but the calls dont stop. Please Help me. This is not right.
Helpful (0)
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